Janna Harr Watts
Pricing Advisor - HCI & CI Division for DELL Technologies at VCE- Claim this Profile
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Portuguese Native or bilingual proficiency
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Spanish Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Emily Mower
Janna is one of those colleagues that goes the extra mile to make everyone else’s jobs easier. She takes on more than is required, doesn’t complain. Her skill set is vast, she is multi-lingual, and if she hasn’t done something before she learns and adapts quickly. Janna is a mentor to her peers, and would be an incredible asset in any leadership position.
Damian Marks
I have known Janna for over 5 years when we worked together at Dell/EMC. She is extremely dependable and dedicated to her work. I have observed her skills at organizing and influencing teams, and she is great at developing solutions to improve the quality and accuracy of our work. Janna has strong emotional intelligence and ability to work with many different personality types and different types of teams. I am impressed by her ability to form solid relationships with the people she works with. Jana maintains a strong commitment to any team in which she works, and I think she would be a strong asset to any organization.
Emily Mower
Janna is one of those colleagues that goes the extra mile to make everyone else’s jobs easier. She takes on more than is required, doesn’t complain. Her skill set is vast, she is multi-lingual, and if she hasn’t done something before she learns and adapts quickly. Janna is a mentor to her peers, and would be an incredible asset in any leadership position.
Damian Marks
I have known Janna for over 5 years when we worked together at Dell/EMC. She is extremely dependable and dedicated to her work. I have observed her skills at organizing and influencing teams, and she is great at developing solutions to improve the quality and accuracy of our work. Janna has strong emotional intelligence and ability to work with many different personality types and different types of teams. I am impressed by her ability to form solid relationships with the people she works with. Jana maintains a strong commitment to any team in which she works, and I think she would be a strong asset to any organization.
Emily Mower
Janna is one of those colleagues that goes the extra mile to make everyone else’s jobs easier. She takes on more than is required, doesn’t complain. Her skill set is vast, she is multi-lingual, and if she hasn’t done something before she learns and adapts quickly. Janna is a mentor to her peers, and would be an incredible asset in any leadership position.
Damian Marks
I have known Janna for over 5 years when we worked together at Dell/EMC. She is extremely dependable and dedicated to her work. I have observed her skills at organizing and influencing teams, and she is great at developing solutions to improve the quality and accuracy of our work. Janna has strong emotional intelligence and ability to work with many different personality types and different types of teams. I am impressed by her ability to form solid relationships with the people she works with. Jana maintains a strong commitment to any team in which she works, and I think she would be a strong asset to any organization.
Emily Mower
Janna is one of those colleagues that goes the extra mile to make everyone else’s jobs easier. She takes on more than is required, doesn’t complain. Her skill set is vast, she is multi-lingual, and if she hasn’t done something before she learns and adapts quickly. Janna is a mentor to her peers, and would be an incredible asset in any leadership position.
Damian Marks
I have known Janna for over 5 years when we worked together at Dell/EMC. She is extremely dependable and dedicated to her work. I have observed her skills at organizing and influencing teams, and she is great at developing solutions to improve the quality and accuracy of our work. Janna has strong emotional intelligence and ability to work with many different personality types and different types of teams. I am impressed by her ability to form solid relationships with the people she works with. Jana maintains a strong commitment to any team in which she works, and I think she would be a strong asset to any organization.
Experience
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VCE
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Pricing Advisor - HCI & CI Division for DELL Technologies
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Apr 2021 - Present
Level 3- Advise the Field Sales Organization on pricing Converged and Hyper-Converged infrastructure solutions for domestic and international customers (including partners and distributors). Develop financial analysis to evaluate cost margin through various cost structures and apply discounting to ensure products are competitively priced in the market. Develop rapport and communicate regularly with representatives from DELL, EMC, Cisco, and VMware across a variety of business functions. Train sales account managers on an integral internal tool used to generate partner, distributor, and customer facing quotes. Show less
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Pricing Senior Analyst - HCI & CI Division for DELL EMC
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May 2017 - Mar 2021
Level 2- Advise the Field Sales Organization on pricing Converged and Hyper-Converged infrastructure solutions for domestic and international customers (including partners and distributors). Develop financial analysis to evaluate cost margin through various cost structures and apply discounting to ensure products are competitively priced in the market. Develop rapport and communicate regularly with representatives from EMC, Cisco, and VMware across a variety of business functions. Train sales account managers on an integral internal tool used to generate partner, distributor, and customer facing quotes. Show less
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vArchitect Analyst / Renewal Sales Rep at VCE
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Oct 2015 - Jun 2017
VCE- became DELL EMC 07 Sept 2016-Assisting in the research, analysis, design, development, and review of fully integrated Vblock support solutions. Working cross–functionally within VCE to generate renewal proposals and configuration summaries that the Inside Sales Reps will use.• Work with internal organizations within VCE to create renewal proposals.• Research support and maintenance solutions and support timely modifications to support deal closure• Support sales process, verifying opportunities are ready to book as required.• Provide Field Support for sales and configuration tools.• Support CRM maintenance to ensure customer information is updated accurately Show less
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Business Analyst / Project Manager Global Channel Operations at VCE
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Jan 2014 - Oct 2015
Managing channel programs within the VCE Channel Operations team, supporting the on-going management of various channel projects/initiatives within the overall channel program. Responsible for governance support and interfacing directly with management, Solution Providers, Systems Integrators, Service Providers as well as Distributors.
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Sales Support Specialist
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Aug 2013 - Jan 2014
-Responsible for supporting the field sales and technical pre-sales teams, other internal departments and teams, customers, parent companies, partners and distributors. Managining a group email inbox, managing ticketing queues, routing tickets, retrieving data to help build out pricing and proposals, following up on outstanding tickets and requests, communicating with requesters and Subject Matter Experts to resolve tickets and questions in a timely manner.
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Microsoft Store eCommerce Engineer
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Dec 2012 - Aug 2013
• Knowledge of Windows 8, Windows 8 Store, SharePoint, Customer Assistance Portal, and administrative online tools. • Promptly respond to developer emails through assigned cases and provide valuable support while also proactively investigating possible issues that need to be addressed. • Submit bug reports to escalation teams for a quick resolution to known issues. • Report and document legal cases specific to violations, content infringement, malware, fraud, and name squatting • Knowledge of Windows 8, Windows 8 Store, SharePoint, Customer Assistance Portal, and administrative online tools. • Promptly respond to developer emails through assigned cases and provide valuable support while also proactively investigating possible issues that need to be addressed. • Submit bug reports to escalation teams for a quick resolution to known issues. • Report and document legal cases specific to violations, content infringement, malware, fraud, and name squatting
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BlackBerry
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Canada
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Software Development
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700 & Above Employee
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Bilingual Portuguese Quality Assurance Analyst
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Jul 2010 - Dec 2012
• Submitted evaluations with constructive feedback using Verint software.• Prepared and train new-hire agents on business expectations by giving group presentations and providing one on one coaching. • Scheduled meetings with assigned agents and/or their team leads once a month to review strengths and coaching opportunities from the previous month’s quality assurance average. • Tracked and fulfilled a list of 100-130 evaluations through Microsoft Excel each month. • Kept a motivated mind-set to reach mid-month and end-of-month deadlines. • Took part in weekly calibration meetings Show less
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Bilingual Support Associate
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Jul 2008 - Jul 2010
• Assisted customers with Technical Support on inbound phone support and emails • Trained and supported the BlackBerry Enterprise Server for Microsoft Exchange Server environments using SQL Database• Reviewed Tier 1 workflow and assign/scheduled work to meet department SLA’s• Generated customer confidence - Accomplished high scores when monitored by Quality Analysts. - Received many positive and satisfied feedbacks from customers to supervisors- Held a high percentage of Total Resolved Cases each month Show less
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Education
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University of North Texas
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