Warehouse Manager

• Aug 2022 - Present

Assistant Warehouse Manager

• Mar 2022 - Aug 2022

Warehouse Manager

• Oct 2021 - Mar 2022

Operations Manager

• May 2018 - Oct 2021

• Developed and launched an Audit Team to ensure accuracy in all orders leaving the warehouse • Developed and rolled out new SOPs for the outbound operation to streamline processes and reduce error rate by, up to, 50% • Trained staff in all warehouse functions, specifically outbound functions • Trained Supervisors on WMS, as a superuser • Assisted Operations Manager in interviewing, training, evaluating performance, rewarding, and coaching employees • Supported warehouse operations by manning the day-to-day operations in various departments (picking, packing, VAS) • Effectively managed staff to meet UPH goals and standards • Maximized delivery times and efficiency by revamping workloads • Spearheaded 5S project that slashed waste and downtime by more than 15%

Administrative Consultant

• Nov 2014 - Oct 2021

• Monitor business risks to identify potential problems and proactively identify solutions to address them in advance. • Provide status reports to business owners • Monitor project progress and performance • Schedule appointments and perform data entry functions • Point -of-contact for all customers and patients • Coordinate all aspects of business start-ups and manage day-to-day tasks • Billing and insurance verification • Monitor business risks to identify potential problems and proactively identify solutions to address them in advance. • Provide status reports to business owners • Monitor project progress and performance • Schedule appointments and perform data entry functions • Point -of-contact for all customers and patients • Coordinate all aspects of business start-ups and manage day-to-day tasks • Billing and insurance verification

Operations Supervisor (Receiving)

• Oct 2019 - Feb 2021

Motivate and encourage teamwork within the workforce to ensure productivity standards are met Enforce best practices to ensure accurate and on time receiving for our customer Produce statistics on a routine basis Develop cross functional relationships with other departments Strive for continuous improvement in service, productivity and cost control by setting expectations, providing feedback, establishing improved processes and driving disciplines Monitor, document and improve the procedures and KPI’s related to all aspects of product handling and customer service Perform regular inspections of work areas to ensure compliance with safety and occupational safety laws and guidelines are followed

Operations Administrator

• Nov 2016 - May 2018

Partnered with and served as a resource to operations management to promote positive associate relations that supported company strategy, in conjunction with HR strategy, including, but not limited to: • Maintaining and streamlining a variety of information related to al administration of the operation • Addressed associate performance issues • Identified resources to support managements HR needs (i.e., maintaining attendance tracker, writing all corrective and disciplinary records) • Ran daily attendance reports • Oversaw all contracted employees • Ordered all supplies needed for the operation

Office Manager

• Feb 2011 - Apr 2015

• Customer Service • Schedule building and appointment setting for 6MDs, 13 Licensed Clinicians, and 2 LPNs • Accounts payable and receivable • Verifying and obtaining insurance authorizations • Peer audits • Writing and issuing corrective action/disciplinary plans • Customer Service • Schedule building and appointment setting for 6MDs, 13 Licensed Clinicians, and 2 LPNs • Accounts payable and receivable • Verifying and obtaining insurance authorizations • Peer audits • Writing and issuing corrective action/disciplinary plans