Experience

Alterra Bills

• Indonesia
• Financial Services
• 1 - 100 Employee

• Group Product Manager

  • Dec 2022 - Present



PasarPolis

• Indonesia
• IT Services and IT Consulting
• 100 - 200 Employee

• Lead Product Manager

  • Dec 2021 - Dec 2022

  Responsible to lead platform tribe, mainly driving the product roadmap of claim experience and claim automation as well as taking care of core platform roadmap e.g. website and apps to generate business



PT BFI Finance Indonesia, Tbk

• Indonesia
• Financial Services
• 700 & Above Employee

• Digital Business Head

  • Jul 2020 - Dec 2021

  Carry out a challenging role to juggling between growing business contribution from digital as a non branch channel as well as driving digital transformation for the organization through some initiatives. Managing 3 business unit head (consist of total 25+ team member) to deliver the goals, which role includes: 1. Leads generation, via internal / Digital Marketing and partnership 2. Managing all digital asset and content, including: social media, website performance and user… Show more Carry out a challenging role to juggling between growing business contribution from digital as a non branch channel as well as driving digital transformation for the organization through some initiatives. Managing 3 business unit head (consist of total 25+ team member) to deliver the goals, which role includes: 1. Leads generation, via internal / Digital Marketing and partnership 2. Managing all digital asset and content, including: social media, website performance and user experience 3. Lead operational processing, resulting in booking numbers performance and result 4. Technology, to maintain website performance for generating leads as well as initiating digitalization to transform business process 5. System and digital transformation, some projects to onboard: Big Data utilization of scoring system and BFI Partner Portal and Open API (first in the multifinance industry) : https://connect.bfi.co.id

• Business Research & Development Manager

  • Sep 2018 - Jul 2020

  Greater Jakarta Area, Indonesia Responsible to manage team starting from ideation, research, development and perform incubation to generate early adopter of new product / process. During 1 year+ tenure in this position, following are my portfolios: 1. Growing non collateral business and partnership scheme in BFI 2. Lead the development and implement a new scheme of partnership and operational business process that enables customer to check out and disburse at once 3. Lead concept development and user… Show more Responsible to manage team starting from ideation, research, development and perform incubation to generate early adopter of new product / process. During 1 year+ tenure in this position, following are my portfolios: 1. Growing non collateral business and partnership scheme in BFI 2. Lead the development and implement a new scheme of partnership and operational business process that enables customer to check out and disburse at once 3. Lead concept development and user experience as well as business process implementation of GrosirMobil.id



PT XL Axiata Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Lead of Postpaid Acquisition & Conversion

  • Feb 2016 - Sep 2018

  Greater Jakarta Area, Indonesia Acquisition & Conversion lead strategy of PRIORITAS Postpaid - Re-imagined through following channel: 1. Digital: http://prioritas.xl.co.id , cater digital self activation as well as digital sales-assisted activation. 2. Inbound & Outbound campaign & segment strategy and execution lead, managing multiple vendors and internal workforce

• Product Experience Design, Revenue Management

  • Sep 2015 - Feb 2016

  - Identify opportunity of improvement - Revamp product experience roadmap strategy - Protect potential revenue loss from business & system errors

• Product Development & Portfolio Management

  • Nov 2014 - Sep 2015

  Greater Jakarta Area, Indonesia Establish Product Governance & Service Portfolio Management in XL, which ensures all stakeholders to have: 1. Trustful Single View of Product Library & History to maintain simple & lean product portfolio as well as reduce unnecessary activity / product redundancy in existing process of end-to-end product lifecycle 2. Single Repository of Technical Capability to Provide Technology Driven Product Ideation 3. Product Performance Monitoring to Maintain the integrity of product portfolio… Show more Establish Product Governance & Service Portfolio Management in XL, which ensures all stakeholders to have: 1. Trustful Single View of Product Library & History to maintain simple & lean product portfolio as well as reduce unnecessary activity / product redundancy in existing process of end-to-end product lifecycle 2. Single Repository of Technical Capability to Provide Technology Driven Product Ideation 3. Product Performance Monitoring to Maintain the integrity of product portfolio management by enabling product rationalization & retirement plan

• Team Lead - CLM Retail Business, Product Development

  • Jan 2014 - Sep 2015

  Greater Jakarta Area, Indonesia Executing, manage task distribution and performance of day to day Customer Lifecycle Management (CLM) activities through SMS and USSD campaign for emerging middle class segment

• Solution Architect Coordinator - Data Access and Platform, Product Development

  • Jun 2013 - Jan 2014

  Jakarta Orchestrating both IT and Telco platform to deliver the right product and solutions



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solution Consultant APAC Region

  • Oct 2011 - Jun 2013

  Assigned to APAC role of Solutions Consultant for Oracle Applications, involving in pre sales activity in various industry including bank, insurance, telco, manufacturing, oil and gas and government. Majoring both complete stack of SaaS and On Premise Oracle Customer Relationship Management (CRM) solutions (including Siebel, CRM On Demand, Fusion CRM, inquira, social CRM, ATG) and Oracle Business Intelligence applications as well as having knowledge in Oracle SaaS Human Capital Management (HCM)… Show more Assigned to APAC role of Solutions Consultant for Oracle Applications, involving in pre sales activity in various industry including bank, insurance, telco, manufacturing, oil and gas and government. Majoring both complete stack of SaaS and On Premise Oracle Customer Relationship Management (CRM) solutions (including Siebel, CRM On Demand, Fusion CRM, inquira, social CRM, ATG) and Oracle Business Intelligence applications as well as having knowledge in Oracle SaaS Human Capital Management (HCM) solutions (Taleo and Fusion HCM), Oracle Weblogic and Webcenter.

• Business Development Consultant - Applications, ASEAN Region

  • Jul 2011 - Oct 2011

  Indonesia Successfully achieved 169% quota in respective period of work. Scope of work: 1. As the first contact to many prospects in Oracle, focused on Oracle Application campaign 2. Identify prospect's pain and qualifying business opportunities, such as budget, authority, needs and time line 3. Mapping the solution for the prospect's based on activity number 2 4. Create pipelines and do leads conversion into qualified opportunities for sales activity 5. Assisting sales to manage and… Show more Successfully achieved 169% quota in respective period of work. Scope of work: 1. As the first contact to many prospects in Oracle, focused on Oracle Application campaign 2. Identify prospect's pain and qualifying business opportunities, such as budget, authority, needs and time line 3. Mapping the solution for the prospect's based on activity number 2 4. Create pipelines and do leads conversion into qualified opportunities for sales activity 5. Assisting sales to manage and maturing the opportunities



PT XL Axiata Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Junior Specialist - Product Development

  • Jan 2011 - Jul 2011

  Project manager to deliver VAS (Value Added Service) - Mobile Data Services (MDS) product. Responsible to deliver product from a plan that requested by Marketing team, assessing technical feasibility of the project with quality assurance team and managing network and connection development with back end team as well as managing development in partner side. Specialized to handle Content Partner / Content Provider Project.

• XLPRO - Mobile Data Sevice (MDS) Fault Management

  • Oct 2010 - Jan 2011

  Involving in projects to automate business process on MDS - Fault Management unit, such as: - Build monitoring tools for MIP auto-ping using UNIX and PHP. - Build monitoring tools for assuring availability of service and network equipment every outage occurred (using PHP and mysql).



Institut Teknologi Sepuluh Nopember (ITS)

• Indonesia
• Higher Education
• 700 & Above Employee

• Lab Assistant - Enterprise Resources Planning

  • Jan 2010 - Jul 2010

  As a part of team teaching who create a module and lab schedule as well as to deliver Open ERP material to the class.

• Lecturer Assistant - Service Management

  • Jan 2010 - Jul 2010

  Assisting lecturer to grading and doing monitoring performance of students which enroll Service Management subject

• Teaching Assistant - Interpersonal Skill

  • Aug 2009 - Jan 2010

  As a part of team teaching who research and create a study plan to be delivered to the class



Badak LNG

• Indonesia
• Oil and Gas
• 700 & Above Employee

• Internship Student

  • Jun 2009 - Jul 2009

  Build an application of PDS Material Management for Logistic Department with Oracle DB, struts framework, and crystal report using Business Object, Oracle XE and PL/SQL Developer and IBM RAD. This application is used to manage potential dead stock material to minimize lost caused by unneeded holding cost.



Institut Teknologi Sepuluh Nopember (ITS)

• Indonesia
• Higher Education
• 700 & Above Employee

• Troubleshooter of PSB Online

  • Jul 2007 - Jul 2007

  Responsible for a site project and a coordinator of entry data team at Online Admission Project (PSB Online) of Public High School in Surabaya. This was a government project which handled by ITS, job description including troubleshooting any technical problem and as a complain handler if any complain or issue come up.