Experience

South College

• United States
• Higher Education
• 500 - 600 Employee

• Director of Financial Aid

  • Mar 2021 - Present



MIAT College of Technology

• United States
• Education Management
• 100 - 200 Employee

• Vice President of Student Finance

  • Jul 2019 - Mar 2021



South College

• United States
• Higher Education
• 500 - 600 Employee

• Director of Financial Aid

  • Nov 2018 - Jul 2019



South University

• United States
• Higher Education
• 700 & Above Employee

• Director of Student Financial Services

  • May 2014 - Nov 2018

   Manages 3 Financial Aid Officers and 5 Part Time Work Study Positions Worked on Executive Committee Launched new processes to help increase revenue Create yearly campus finance budgets Assist in developing/launching new programs Increased cash collections from 9% to 24% Team balances decreased $270,000 in 2 month period Developed new programs to improve bad debt calculations Process 140 active student discounts Maintain VA approvals and certifications Proficiently work one on one with escalated students Create and conduct training for admissions staff and program directors Show less

• Financial Aid Officer

  • Nov 2012 - May 2014

   Achieved high packaging/ reentry number Improves paid aid for the campus Trained/ mentored new employees Effectively resolve high balances Process VA certifications Received VA approvals for 10 active programs



EDMC

• United States
• Education Management
• 700 & Above Employee

• Training Specialist

  • Mar 2011 - Nov 2012

  While serving in the role of trainer for post-secondary institution EDMC, I strengthened my leadership skills while fostering the professional development of on-boarded employees. Prior to employees being allocated to various supported institutions serviced by Education Management Corporation and I maintained Department of Education packaging curriculum standards for Brown Mackie College, Argosy University, South University, and the Arts Institute. In training these newly on-boarded representatives, I coached employees to ensure organizational quality assurance standards as well as their own academic goals. Show less

• Financial Aid Packager

  • Sep 2010 - Mar 2011

   Proficiently packaged files for Online Higher Education as well as Brown Mackie College Excelled in quality assurance scores Packed files over goal Provided one on one training to members on my team Proficiently able to help fix all errors in file that are sent back Exceeds in every day office tasks such as email responses



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Financial Counselor

  • Sep 2008 - Sep 2010

  While working with the University of Phoenix, I served as Finance Counselor for 2 years and while being responsible for managing the financial accounts and degree progression of 250-300 active students, I ensured their education was funded in compliance with Federal Title IV regulations. In partnership with an Academic Counselor, we led our students through their courses providing financial, academic, and overall support in all aspects of their degree program. In addition to the duties of an Advisor, I served on several Project Teams and Focus Groups under the key leaders within the organization in efforts of aligning the business vision with process improvement. • Monitored ongoing progress of students and provided financial counsel on their accounts • Managed financial clearance of new and continuing student • Exercised efforts for collecting on past due or delinquent student accounts Show less