Experience

Pack-Mark, Inc.

• United States
• Packaging & Containers
• 1 - 100 Employee

• Warehouse Manager

  • Nov 2020 - Present

• Service and Parts Coordinator

  • Sep 2015 - Nov 2020

  Coordinate schedule for the dispatch of the service technician to service calls placed by customers.• Field calls and emails for quote requests of spare parts needed in packaging equipment ofcustomers.• Obtain current pricing and availability of spare parts from the appropriate vendor or manufacturer.• Prepare and submit quotes of spare parts per customers’ request.• Process purchase orders for both spare parts and packaging items which are placed via email orphone call.• Field calls and emails for orders, quotes, tracking information on back orders, among others.• Assist walk-ins in the Front Counter of the storefront.• Assist the warehouse manager with shipping, receiving, and Will Call orders.• Assist with restocking merchandise using a forklift.• Assist coworkers with Spanish speaking customer walk-ins and phone calls.



BEMER Group USA

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Indepedent BEMER Distributor

  • Aug 2018 - Present

  http://conrado.bemergroup.com



Princess Beauty Supply

• Order Fulfillment Specialist

  • Jul 2009 - Feb 2015

  Picking, packing, inspection of orders, shipping, palletized freight orders, received merchandise with forklift, ordered shipping supplies, handled customer service inquiries, and provided warehouse upkeep. Adopted leadership role in warehouse manager's absence.

• Customer Service Representative

  • Jul 2009 - Nov 2009

  Handled inbound and outbound calls including calls from Spanish-speaking customers, assisted in entering sales orders and updating non-active customer database in Excel.



Adecco for Citigroup

• Financial Services Operation Agent

  • Feb 2009 - Jul 2009

  Reconciled 60-day overdraft accounts, collected documentation from deceased account holders, and sent appropriate letters to surviving estate holders.



New Pattern Services

• Custodian

  • Jan 2008 - Jan 2009

  Responsible for custodial duties of three locations under contract with Office Pride. Established dba as New Pattern Services and picked up new accounts due to Office Pride owner retiring.



Adecco for Sivage Homes

• Warranty Customer Service Representative

  • Aug 2007 - Nov 2007

  Handled inbound calls from new homebuyers (including Spanish-speakers) regarding warranty claims, scheduled warranty work, and coordinated appointments with contractors.



Adecco for Citigroup

• Attendance Unit Specialist

  • Jan 2007 - Aug 2007

  Handled inbound calls from Citi employees calling in or running late, consulted with calling employees regarding attendance policies, status & make-up options, and updated records of attendance, FMLA use and corrective action status in department's custom Excel program.



Bexar Electric

• Electrical Apprentice

  • Apr 2006 - Nov 2006

  Assisted with rough-in and trim stages of residence wiring.



Clarke American

• Customer Service Consultant

  • Nov 2004 - Apr 2006

  Consulted with customers regarding check products & solutions, processed orders ensuring all information printed on checks were accurate, and verified shipping information was up to date.