Desi Drayton

Telephone Sales Representative/Quality Compliance Specialist at Dial America Marketing
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Contact Information
us****@****om
(386) 825-5501
Location
Orlando, Florida, United States, US
Languages
  • Spanish Limited working proficiency

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Bio

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Credentials

  • Florida Health Insurance Agent (2-40)
    Florida Department of Financial Services
    Sep, 2013
    - Oct, 2024

Experience

  • Essyx Exhibits and Displays
    • Media Production
    • 100 - 200 Employee
    • Telephone Sales Representative/Quality Compliance Specialist
      • Sep 2010 - Present

      As a Quality Compliance Specialist (QA), I monitor calls, perform quality control checks, utilize our call monitoring management system to track and analyze data, provide feedback and trend reports to management, identify corrective and preventative actions, meet with vendors, and assist in developing operational control processes. I've monitored our multiple health care insurance programs, satellite radio provider program, and educational programs As a Quality Compliance Specialist (QA), I monitor calls, perform quality control checks, utilize our call monitoring management system to track and analyze data, provide feedback and trend reports to management, identify corrective and preventative actions, meet with vendors, and assist in developing operational control processes. I've monitored our multiple health care insurance programs, satellite radio provider program, and educational programs

  • Next Level Communication
    • Orlando, Florida
    • Sales Representative
      • Aug 2008 - Aug 2010

      I made outbound sales calls on behalf of various large companies. The companies ranged from telecommunication companies to home security companies. I exceeded sales goals and provided assistance and leadership to other Agents. I made outbound sales calls on behalf of various large companies. The companies ranged from telecommunication companies to home security companies. I exceeded sales goals and provided assistance and leadership to other Agents.

  • Blue Green Resorts
    • Orlando, Florida
    • Telephone Sales Representative
      • Nov 2007 - Jul 2008

      I contacted friends and family of previous guests to offer exclusive resort vacation packages. I also used my closing skills to help Agents close difficult sales. I contacted friends and family of previous guests to offer exclusive resort vacation packages. I also used my closing skills to help Agents close difficult sales.

Education

  • Herbert H Lehman College
    Bachelor's Degree, Social Work

Community

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