Experience

Chicago Public Media

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Development Associate

  • Oct 2022 - Present



Grubhub

• Technology, Information and Internet
• 700 & Above Employee

• Restaurant Fulfillment Specialist

  • Sep 2021 - Aug 2022

  Manage and oversee the post sale workflow once the contract is signed.• Facilitate the onboarding of new accounts with the goal of getting them live on the platform as quickly as possible• Build and manage the client relationship during this onboarding experience to exemplify our Customer Obsessed value• Coordinate with both restaurant owners and internal GH teams to get restaurant accounts built and live on the platform.• Examples of internal collaboration include scheduling photoshoots, partnering with the logistics team to ensure equipment is shipped, and working with the Sales team to confirm restaurant submissions are valid.• Influence Restaurant Owners and provide insights on the value of getting onto the platform as quickly as possible to align with your goals and company goals.• Proof contracts, menus, tax details, and more to ensure documentation lines up with GrubHub standards & legal responsibilities.• Provide guidance to Restaurant Owners on their menu content, self-service tools, and different features Grubhub offers• Train Restaurant Owners on platform capabilities and how to use the products• Serve as a point of contact to troubleshoot any issue or difficulty experienced during the setup/activation process (i.e tablet issues, billing issues)• Answer inbound inquiries via phone or email and provide direction as needed• Create and maintain multiple types of high quality content to support onboarding of new accounts while upholding Grubhub style standards and department policies• Provide feedback on daily workflows, processes and opportunities for team optimization

• Menu Consultation Specialist

  • Jun 2020 - Sep 2021

  -Build and strengthen relationships with restaurant owners-Review menus and identify any missing opportunity to improve menus-Partner and educate decision-makers at the restaurants about GrubHub’s menu best practice -guidelines that will improve the performance of their menus-Help the restaurants attract new diners, increase orders and quality service to their diners-Reply to all restaurant inquiries and requests regarding their menus or route them to the right department within one business day



ANTHONIAN ASSOCIATION OF THE FRIENDS OF ST ANTHONY OF PADUA INC

• United States
• Civic and Social Organizations

• Development Associate

  • Aug 2019 - Mar 2020

  Manage donor database by creating tracking system for top donorsEnsure accuracy of donor addresses and contact informationProcess donations from eventsAssist in sending monthly newsletters to association membersAnswer phones and other administrative duties as assigned Manage donor database by creating tracking system for top donorsEnsure accuracy of donor addresses and contact informationProcess donations from eventsAssist in sending monthly newsletters to association membersAnswer phones and other administrative duties as assigned



SoulCycle Inc.

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Front Desk Staff

  • Nov 2018 - Mar 2020

  • Answer all phone calls and assisted with customer support • Handle retail transactions, including sales, gift cards, and returns• Assist studio management with daily tasks and projects• Ensure riders were safely secured onto bikes before classes • Answer all phone calls and assisted with customer support • Handle retail transactions, including sales, gift cards, and returns• Assist studio management with daily tasks and projects• Ensure riders were safely secured onto bikes before classes



The Second City

• United States
• Entertainment Providers
• 200 - 300 Employee

• Host Trainer

  • Nov 2017 - Feb 2019

  • Sat patrons based on the Manager’s seating chart• Ensured that audience members maintain a respectful tone throughout the show• Watched for illegal use of cell phones during each show• Cleaned the theater before and after each show- Train new hires on company polices, evacuation routes, and proper theater etiquette • Sat patrons based on the Manager’s seating chart• Ensured that audience members maintain a respectful tone throughout the show• Watched for illegal use of cell phones during each show• Cleaned the theater before and after each show- Train new hires on company polices, evacuation routes, and proper theater etiquette



Remy Bumppo Theatre Company

• United States
• Performing Arts
• 1 - 100 Employee

• Artistic Intern

  • Jan 2018 - Mar 2018

  • Created content for online dramaturgical Field Guide• Fact-checked all print materials (i.e. production playbills, dramaturgical information)• Wrote content for the Spark Reading Series playbill• Clerical duties such as copying and organizing• Staffed events such as the Annual Benefit and Reading Series • Created content for online dramaturgical Field Guide• Fact-checked all print materials (i.e. production playbills, dramaturgical information)• Wrote content for the Spark Reading Series playbill• Clerical duties such as copying and organizing• Staffed events such as the Annual Benefit and Reading Series



Contemporary American Theater Festival

• United States
• Entertainment Providers
• 1 - 100 Employee

• Box Office Intern

  • Jun 2017 - Aug 2017

  • Completed ticket transactions over the phone and in person• Organized ticket orders per show, per day• Assisted in distributing programs to each theater• Helped patrons navigate downtown Shepherdstown and find parking • Completed ticket transactions over the phone and in person• Organized ticket orders per show, per day• Assisted in distributing programs to each theater• Helped patrons navigate downtown Shepherdstown and find parking



Hofstra University

• United States
• Higher Education
• 700 & Above Employee

• Peer Teacher

  • Sep 2016 - May 2017

  • Peer instruction for Introduction to Voice and Speech and Modern Drama II• Led warm-ups and vocal exercises for Voice and Speech• Facilitated study groups for outside of class engagement• Presented research lectures for initiating class discussion • Peer instruction for Introduction to Voice and Speech and Modern Drama II• Led warm-ups and vocal exercises for Voice and Speech• Facilitated study groups for outside of class engagement• Presented research lectures for initiating class discussion



Contemporary American Theater Festival

• United States
• Entertainment Providers
• 1 - 100 Employee

• House Manager

  • Jun 2016 - Aug 2016

  • Implemented safety and security standards prior to and during all performances• Resolved patron inquiries and seating issues• Maintained lobby and theater areas• Trained and supervised volunteers• Primary point of communications between Stage Manager and Box Office • Implemented safety and security standards prior to and during all performances• Resolved patron inquiries and seating issues• Maintained lobby and theater areas• Trained and supervised volunteers• Primary point of communications between Stage Manager and Box Office