Vanessa Diggs
Academic Advising Coordinator at Arizona State University - W. P. Carey School of Business- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Giving and Receiving Feedback
LinkedInMar, 2022- Nov, 2024 -
Leading Productive Meetings
LinkedInMar, 2022- Nov, 2024
Experience
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W. P. Carey School of Business – Arizona State University
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United States
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Higher Education
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400 - 500 Employee
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Academic Advising Coordinator
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Oct 2021 - Present
Advising Experience: -Manages a caseload of roughly 400+ W. P. Carey (WPC) first-year students, providing clear advice on course selection, degree exploration, and resource referrals through written and verbal communication -Obtain 97% overall student survey satisfaction, on effectively addressing student concerns during academic advising appointments -Frequently serves as a mentor to new staff, during the onboarding process through fostering a welcoming environment, promoting WPC best… Show more Advising Experience: -Manages a caseload of roughly 400+ W. P. Carey (WPC) first-year students, providing clear advice on course selection, degree exploration, and resource referrals through written and verbal communication -Obtain 97% overall student survey satisfaction, on effectively addressing student concerns during academic advising appointments -Frequently serves as a mentor to new staff, during the onboarding process through fostering a welcoming environment, promoting WPC best practices, and leading a series of staff trainings -Experience in de-escalating student and parent crisis through addressing concerns in a timely professional manner, to achieve a desired outcome in the best interest of the student -Strategize and execute ways to revamp exisiting academic operations -Utilize a variety of reporting systems such as Salesforce, PeopleSoft, Analytics, Major Maps, and DARS to proactively monitor student academic progression -Volunteered to assist with a variety of candidates interviews as part of the hiring committee for staff and student leaders. Student Engagement Experience: -Experience in strategic event planning for low performing students, through analyzing student data and tracking retention. -Actively collaborates with student leaders to create events and workshops for the Business Community Advantage (BCA) program, to promote a strong foundation for first-year living and learning experiences at WPC. -Coordinates building BCA events using the university’s student engagement website “Sun Devil Sync”, in order to promote event attendance and manage RSVPs -Facilitated two WPC 101: Student Success in Business courses simultaneously in a semester for a total of 38 first-year students, leading academic discussions, instructing content, and familiarizing students with WPC and ASU resources
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Academic Success Advisor
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Sep 2019 - Apr 2022
-Conducted daily academic advising appointments for first-year students, offered as in-person, phone, and zoom appointments -Engaged in open discussions with first-year students on success strategies, major exploration, student engagement, and their career goals. -Provided support to address the immediate concerns of first-year students, while offering resource referrals according to their individualized needs -Conducted student outreach to low persistent student populations including… Show more -Conducted daily academic advising appointments for first-year students, offered as in-person, phone, and zoom appointments -Engaged in open discussions with first-year students on success strategies, major exploration, student engagement, and their career goals. -Provided support to address the immediate concerns of first-year students, while offering resource referrals according to their individualized needs -Conducted student outreach to low persistent student populations including non-enrolled, academic status reports, academic warning and probation, and at risk for scholarship renewal -Facilitated WPC 101: Student Success in Business courses during fall and spring semesters, for a class size of 19 first-year students
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Arizona State University Registrar Office
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Tempe, Arizona, United States
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Office Specialist Sr.
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Dec 2018 - Sep 2019
-Served as the Registrar designee in assisting with urgent request impacting registration from New Student Orientation -Created several job aids detailing unique processes within the department as a key resource -Experienced in de-escalating situations involving irate parents and student interactions -Able to thrive in high volume working environments while providing satisfactory service to others -Frequently advised students in a small capacity in relation to registration, holds… Show more -Served as the Registrar designee in assisting with urgent request impacting registration from New Student Orientation -Created several job aids detailing unique processes within the department as a key resource -Experienced in de-escalating situations involving irate parents and student interactions -Able to thrive in high volume working environments while providing satisfactory service to others -Frequently advised students in a small capacity in relation to registration, holds, and assisting with perquisites -Served on the hiring committee for hiring new staff and helping to onboard new staff to the team -Supported student workers and staff in handling more complex and sensitive cases -Utilized problem solving skills to evaluate inquiries of enrollment transactions Show less -Served as the Registrar designee in assisting with urgent request impacting registration from New Student Orientation -Created several job aids detailing unique processes within the department as a key resource -Experienced in de-escalating situations involving irate parents and student interactions -Able to thrive in high volume working environments while providing satisfactory service to others -Frequently advised students in a small capacity in relation to registration, holds… Show more -Served as the Registrar designee in assisting with urgent request impacting registration from New Student Orientation -Created several job aids detailing unique processes within the department as a key resource -Experienced in de-escalating situations involving irate parents and student interactions -Able to thrive in high volume working environments while providing satisfactory service to others -Frequently advised students in a small capacity in relation to registration, holds, and assisting with perquisites -Served on the hiring committee for hiring new staff and helping to onboard new staff to the team -Supported student workers and staff in handling more complex and sensitive cases -Utilized problem solving skills to evaluate inquiries of enrollment transactions Show less
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University Registrar Office
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Arizona State University
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Office Specialist
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Jul 2017 - Dec 2018
•Served as a liaison for academic departments and other university officials under compliance of FERPA policies for security purposes •Utilized problem solving skills to evaluate inquiries of enrollment transactions to complex research initiatives in Salesforce, to ensure the information requested is answered thoroughly and in a prompt manner •Collaborated with colleagues on the team in working to process large spreadsheets to meet deadlines •Actively utilized PeopleSoft to support… Show more •Served as a liaison for academic departments and other university officials under compliance of FERPA policies for security purposes •Utilized problem solving skills to evaluate inquiries of enrollment transactions to complex research initiatives in Salesforce, to ensure the information requested is answered thoroughly and in a prompt manner •Collaborated with colleagues on the team in working to process large spreadsheets to meet deadlines •Actively utilized PeopleSoft to support students in difficult registration transactions as well as data entry and evaluations •Experienced working in a higher education environment and with general office procedures •Facilitated the enrollment for the athletic department to ensure student athletes are enrolled in their designated courses Show less •Served as a liaison for academic departments and other university officials under compliance of FERPA policies for security purposes •Utilized problem solving skills to evaluate inquiries of enrollment transactions to complex research initiatives in Salesforce, to ensure the information requested is answered thoroughly and in a prompt manner •Collaborated with colleagues on the team in working to process large spreadsheets to meet deadlines •Actively utilized PeopleSoft to support… Show more •Served as a liaison for academic departments and other university officials under compliance of FERPA policies for security purposes •Utilized problem solving skills to evaluate inquiries of enrollment transactions to complex research initiatives in Salesforce, to ensure the information requested is answered thoroughly and in a prompt manner •Collaborated with colleagues on the team in working to process large spreadsheets to meet deadlines •Actively utilized PeopleSoft to support students in difficult registration transactions as well as data entry and evaluations •Experienced working in a higher education environment and with general office procedures •Facilitated the enrollment for the athletic department to ensure student athletes are enrolled in their designated courses Show less
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First Year Success Center
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Tempe, Arizona
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Freshmen Academic Success Coach
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May 2016 - Apr 2017
• Adhered to Family Educational Rights and Privacy Act by maintaining strict confidently of students personal records • Managed a portfolio of 135+ first-year students through a full academic year utilizing the Universities Retention Dashboard • Empowered students to set goals for their first year of college in order to reach their maximum potential • Experience in coaching a diverse population of young adults • Served as a liaison between First Year Success Office and assignment… Show more • Adhered to Family Educational Rights and Privacy Act by maintaining strict confidently of students personal records • Managed a portfolio of 135+ first-year students through a full academic year utilizing the Universities Retention Dashboard • Empowered students to set goals for their first year of college in order to reach their maximum potential • Experience in coaching a diverse population of young adults • Served as a liaison between First Year Success Office and assignment academic units and services. Offices included, but not limited to financial Aid, Student Rights and Responsibilities and various of Student Deans • Consistently documented coaching sessions and maintained appropriate electronics files, monitored progress through consistent contact and correspondence Show less • Adhered to Family Educational Rights and Privacy Act by maintaining strict confidently of students personal records • Managed a portfolio of 135+ first-year students through a full academic year utilizing the Universities Retention Dashboard • Empowered students to set goals for their first year of college in order to reach their maximum potential • Experience in coaching a diverse population of young adults • Served as a liaison between First Year Success Office and assignment… Show more • Adhered to Family Educational Rights and Privacy Act by maintaining strict confidently of students personal records • Managed a portfolio of 135+ first-year students through a full academic year utilizing the Universities Retention Dashboard • Empowered students to set goals for their first year of college in order to reach their maximum potential • Experience in coaching a diverse population of young adults • Served as a liaison between First Year Success Office and assignment academic units and services. Offices included, but not limited to financial Aid, Student Rights and Responsibilities and various of Student Deans • Consistently documented coaching sessions and maintained appropriate electronics files, monitored progress through consistent contact and correspondence Show less
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Dillard S 225
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Call Agent
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Apr 2015 - Jul 2015
• Demonstrated strong interpersonal skills and ability to speak with a wide variety of people • Utilized strong listening skills, professional telephone manner to provide excellent service • Resolved conflict resolutions to ensure customers needs were met • Demonstrated strong interpersonal skills and ability to speak with a wide variety of people • Utilized strong listening skills, professional telephone manner to provide excellent service • Resolved conflict resolutions to ensure customers needs were met
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Education
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2018 - 2020
Arizona State University
Master's degree, Higher and Postsecondary Education -
2013 - 2017
Arizona State University
Bachelor’s Degree, Psychology and Criminology -
2009 - 2013
Sunrise Mountain High School
High School
Community
