Experience

KeyBank National Association

• United States
• Banking
• 1 - 100 Employee

• Senior Operations Management

  • Jan 2018 - Present

  • Conduct internal and external audits based on Servicer SOW(s) • Implemented process innovations to improve overall performance of employees and outside vendors • Evaluate invoices and documentation for accuracy and compliance. • Identified areas of deficiency and performed root-cause analysis to solve problems. • Create policies and procedures • Strategically apply resolution logic to meet required compliance, quality, costs, and timeframe needs • Ensure Code Violations/Government official escalations • Vendor/Client account Management • Created and distributed monthly, quarterly, and annual reports to management regarding performance. • Keep up to date or GRC controls and processes



Safeguard Properties

• United States
• Real Estate
• 500 - 600 Employee

• QA Analyst/Workflow Coordinator

  • May 2012 - Nov 2017

  • Conduct internal audits • Monitored completed work and provided feedback to improve team member performance. • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas. • Investigated performance to maintain employee adherence to quality and safety policies. • Identified quality trends to investigate system flaws, process inefficiencies and training needs. • Streamlined processes, increasing efficiency and consistency to support quality initiatives. • Implemented internal auditing practices to create standards and statutory obligation compliance reports. • Crafted quality control tests to analyze data for process improvement initiatives



O'Neill Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Business Analyst Intern

  • Mar 2016 - Apr 2016

  Screened visitors and directed incoming calls • Completed Admissions and census evaluations • Acted as a Liaison with local organizations • Reviewed and updated financial and inventory spreadsheets • Recruited and hired qualified candidates to fill open positions. • Learned and mastered internal operations Screened visitors and directed incoming calls • Completed Admissions and census evaluations • Acted as a Liaison with local organizations • Reviewed and updated financial and inventory spreadsheets • Recruited and hired qualified candidates to fill open positions. • Learned and mastered internal operations



Heidtman Steel Company

• United States
• Mining
• 100 - 200 Employee

• Administrative Assistant

  • Apr 2012 - May 2012

  -Making appointments for all staff or for specific employees, such as executives -Processing bills and helping clients or customers if they have any questions about their charges -Organizing files for billing, customer and client records, etc. -Directing visitors to the correct office -Responding to all customer inquiries in a polite and timely manner -Making appointments for all staff or for specific employees, such as executives -Processing bills and helping clients or customers if they have any questions about their charges -Organizing files for billing, customer and client records, etc. -Directing visitors to the correct office -Responding to all customer inquiries in a polite and timely manner



Arrow International, Inc.

• United States
• Manufacturing
• 100 - 200 Employee

• Lead Labor Processer

  • May 2008 - Mar 2012

  -Conducted annual inventory -Data Entry and product verification -Employee Training -Machine operation -Conducted annual inventory -Data Entry and product verification -Employee Training -Machine operation