FM Contract Manager

• Jul 2022 - Present

Soft Services Facilities Manager

• Aug 2021 - Jul 2022

County Hall County Hall

Service Support Manager

• Jun 2019 - Aug 2021

Facilities Manager

• Nov 2016 - Jul 2019

Facilities Assistant

• Jul 2011 - Nov 2016

Reporting to the Facilities Manager and the Clients Liaising with Area and Account Managers on external contracts Liaising with external Clients to ensure sites can be accessed Working to strict policies and procedures ensuring the highest levels of Health & Safety Scheduling site and mobile cleaning teams for up to 40 sites on external contract for Thames Water including arranging cover for holiday and sickness Senior Administration Ensuring all COSHH information is up to date. Stock taking and ordering cleaning supplies / PPE within budgets Creating and analysing reports within a shared drive using all forms of Microsoft Office Auditing internal and external cleanliness Maintaining excellent levels of service within a busy environment Working to strict KPI’s on a daily basis Staff Training using Tool Box Talks Resolving Customer Issues to high levels of satisfaction Creating and writing documents to ensure uniform procedures over sites Show less

Multi-drop Delivery Driver

• Apr 2009 - Jul 2011

Charged with loading, routing and delivering 100+ consignments a day with adhoc collections. This required organisational skills, good customer service and communication. Worked a minimum of 55 hours per week Charged with loading, routing and delivering 100+ consignments a day with adhoc collections. This required organisational skills, good customer service and communication. Worked a minimum of 55 hours per week