Experience

UCL

• United Kingdom
• Research Services
• 700 & Above Employee

• Category Manager

  • Jun 2021 - Present



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Category Manager

  • Jul 2020 - Jun 2021



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Category Lead

  • Feb 2017 - Jul 2020

  Working within the Group Procurement team focused on the growing telecommunications spend under management. Responsible for managing the key suppliers, creating key relationships and driving to deliver increased value for the business. Responsibilities include - Management of the categories main suppliers providing services - Renewing out of term services - Negotiation of key services to drive value - Aid with conflict management - driving to resolve conflicts and grow key relationships with suppliers - Support the business in new proposals - Project Management of savings projects for the team - Contract negotiation - Spend analysis - Opportunity assessment - Relationship management - Project planning



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Virtual Contact Centre Technical Service Owner (Relationship Manager)

  • Mar 2016 - Feb 2017

  Management of the VCC Solution provided by external providers, I owned the relationship with the suppliers delivering the service and provide ownership within the business of the solution, managing day to day operations of the technical solution.Providing Governance for the platform ensuring that the service is maintained and delivered to the business expectationsMain areas of Focus• Management of; o Vendors providing the solution to the business o key internal stakeholders o financial models and recovery of billing monthly o Monthly Service Management meetings o internal resource working on the solution• Point of escalation for all service issues• Change Management associated with the service• Development of the platform• Costing of new customers use of the system during bid work• Designing and managing maintenance schedules, allowing the system to be maintained whilst reducing outages to the business through maintenance schedulesAchievements• Reduced significant system outages providing stability to the platform• Reviewed cost elements reducing cost to the business

• Network Hosting Manager / Service Owner

  • Jun 2014 - Mar 2016

  Primarily performing the function of Service Owner for IT tooling, I managed both the IT Tools and business critical ITSM product for internal and external customers. Main areas of focus • Management of internal and third party (both onshore and offshore) teams delivering support and development• Own relationship with the key vendors providing solutions to the business• Design and management of the financial aspects of delivering solutions to the business, this includes designing associated cost models for recovering investments• Identifying new opportunities to sell new and existing solutions into the business and its customers• Providing recommendations, costing's and trialling of new services and tools that would benefit business• Identify development opportunities and drive continual improvement through development of existing investments• Provide overriding governance of the toolsets• Design and ownership of roadmaps for tooling solutions• Providing Roadmap presentations to the business, management and stakeholders• Working with and reporting to senior management to influence product decisions and strategyAchievements• Reintroduction of single sign on solution • Negotiated and managed the move of ITSM solution to dedicated environment delivering better performance.• Introduction of Dashboard and Reporting tool to provide up to the minute information regarding incidents and identify trends. Continual development to drive value and provide central window into the available data. • Introduction of Self Service portal to allow customers to track there requests without the need to call into Service Desk. • Decommission of redundant IT Savings resulting in approx. £100k savings annually.• Design of new Azure management portal to be used to control Azure platform



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• Senior Carrier Technical Manager

  • Apr 2013 - May 2014

  - Received the 2012 MD award for commitment and focus- Managed technical integration of Orange Wi-Fi into BlackBerry products- Owned the technical relationship with EE delivering the Z10, Z30 and previous BlackBerry 7 devices building strong relationships within EE’s technical and product management teams - Managed several complex custom projects such as introduction of Daylight Savings policies required in Israel resulting in the opening of a new market.- Pathfinder lead for all Carrier Technical Managers in EMEA for the Z10 LTE project which required a brand new operating system, processes and tools.- Provided reporting to the executive board- Provided technical support for Exec/CEO level meetings - Provided Support for early adopters and VIP customers

• Carrier Technical Manager

  • Oct 2007 - Mar 2013

  Primary technical interface between RIM and carriers, working on new product implementation projects and supporting in-life products up to maintenance software release phase

• Intermediate Analyst, Handheld/Desktop Escalation Team

  • Oct 2006 - Oct 2007

• GroupWise Server Support Representative

  • Jan 2006 - Oct 2006



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Server Consultant

  • Dec 2002 - Dec 2005



IT&NET Services

• Information Technology & Services
• 1 - 100 Employee

• Senior Support Analyst

  • Jun 1999 - Dec 2002

• Network Support Analyst

  • Dec 1995 - Jun 2002

• PC Support Analyst

  • Jun 1995 - Dec 1995