Experience

IOU Financial

• United States
• Financial Services
• 1 - 100 Employee

• Software Engineer

  • Dec 2021 - Present

• Junior Software Engineer

  • Dec 2020 - Dec 2021



Security Service Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Member Relationship Officer

  • Dec 2019 - Dec 2020

  Key Highlights: ● Responsible for developing relationships with new and existing clients, providing unparalleled service to retain customers and achieve business goals; de-escalates complaints/issues with customers and branch members ● Relied upon to open new member accounts, serving as teller, and member concierge, delivering product information while uncovering sales opportunities ● Recognized as the “Top Regional Hero” after being rated as best in customer service experience and selected by executives to create incentives to drive business/accountability in sales Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Mobile Expert

  • Oct 2018 - Dec 2019

  Key Highlights: ● Partnered with business stakeholders to implement initiatives that increased productivity and accountability ● Provided elite-level service to all customers, analyzing needs to recommend appropriate technology/products ● Acted as SME for all T-Mobile technology, educating clients and staff on features, upgrades, and performance ● Ranked amongst the top 10 agents in sales for the Colorado North District in December 2018; earned promotion to Vault Key Holder and tasked with controlling all inventory-related matters during assigned shifts Show less



Arvada Police Dept

• Government Administration
• 1 - 100 Employee

• Police Officer

  • Nov 2017 - Jun 2018

  Key Highlights: ● Offered public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relation ● Monitored and investigated suspicious persons/situations, safety hazards, and unusual/illegal activity in patrol area Key Highlights: ● Offered public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relation ● Monitored and investigated suspicious persons/situations, safety hazards, and unusual/illegal activity in patrol area



U.S. Trust

• Financial Services
• 700 & Above Employee

• Relationship Service Manager

  • Jun 2016 - Sep 2017

  Key Highlights: ● Developed solid business/banking relationships, managing ultra-high wealth clients and ensuring all transactions are executed with accuracy and in compliance with service standards; ensured service levels, handle time, and productivity metrics were at or above business benchmarks ● Liaised with other leaders from multiple departments including Premier and Private Client Segment Relationship Managers to establish continuous communication and increase efficiency ● Worked as product expert, analyzing customer profiles to determine possible business opportunities; collaborated with stakeholders to add Credit Cards as a product and assisted during implementation/audits Show less