Experience

Silky Oaks Children's Haven

• Corporate Support Coordinator

  • Apr 2019 - Present

  The role oversees all administrative and office management functions for the organisation. This role provides support to the board of governance, chief executive officer, and executive leadership group when required. This role ensures the ‘face of Silky Oaks’ and the first impression all stakeholders receive is positive, efficient, and outcomes-focused.



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• Currently seeking new opportunities

  • Jul 2018 - Present

  Previous experience has been Sales Consultant, Senior Administration Officer within Retirement Living/Aged Care Sector. Currently studying Certificate IV in Property Services to open more opportunities within the real estate and property sector.



Southern Cross Care Queensland

• Administration Officer to General Manager of Retirement/Administration Officer HR/Receptionist

  • Dec 2013 - Jun 2018

  Administration support to General Manager of Retirement Living relieving Sales Consultant and Retirement Managers while on leave, administration support to HR Department, support to Accounts Payable Department, support of PA as well as main Receptionist. Contract working under Regional Services Manager to assist transition of Retirement Village Managers to three sites, Holland Park, Drewvale and Edens Landing Retirement Villages. Under her direction, I was site officer liaising with… Administration support to General Manager of Retirement Living relieving Sales Consultant and Retirement Managers while on leave, administration support to HR Department, support to Accounts Payable Department, support of PA as well as main Receptionist. Contract working under Regional Services Manager to assist transition of Retirement Village Managers to three sites, Holland Park, Drewvale and Edens Landing Retirement Villages. Under her direction, I was site officer liaising with contractors, staff and residents alike, to effectively achieve positive resolutions. Duties included but not limited to were, working with residents to resolve current/pending issues, co-coordinating and presenting outcomes at meetings. Assisting with the rectification of building/design defects, personal tours of villas with prospective investors/residents, presentation and clarification of lease contracts, investigation of issues and processes to have acceptable outcomes for issues raised. Along with full administrative support for Managers/Supervisors including coordination of duties for staff and external contractors. All duties listed we performed during my 4 years and 6 months working for SCCQ. Show more Show less



BETHANY CHRISTIAN CARE

• Administrative Support Officer/Sales Assistant/Weekend Relief Manager

  • Dec 2005 - Jun 2013

  Duties included:Full Administration Support for Retirement Living Manager and Care Manager.Sales Assistant;• Kept information packs up to date for sale of Independent Living Units and Aged Care Packages.• Assisted prospective residents & families with information and Aged Care applications.• Conducted Village & Aged Care Facility tours for prospective residents and families.Weekend Relief Manager, continued 24/7 support to residents on weekends, including but not… Duties included:Full Administration Support for Retirement Living Manager and Care Manager.Sales Assistant;• Kept information packs up to date for sale of Independent Living Units and Aged Care Packages.• Assisted prospective residents & families with information and Aged Care applications.• Conducted Village & Aged Care Facility tours for prospective residents and families.Weekend Relief Manager, continued 24/7 support to residents on weekends, including but not limited to;• Emergency call outs to residents.• Emergency maintenance issues.• Dealing with urgent resident issues.• Organise table seating for Sunday lunch.• Deliver meals to serviced apartment residents if unwell.• Conducted inspections of village units and serviced apartments.• Followed strict unlock and lock up procedures for shared areas for safety and security.Achievement: Managing the demands of the Monday to Friday role along with weekend Retirement Living Management was a challenging and busy time. However, serving the elderly residents and creating a comfortable home environment was the clear goal and achieving this was extremely rewarding. Show more Show less