Experience

Space Ape Games

• United Kingdom
• Computer Games
• 100 - 200 Employee

• Learning And Development Specialist | Localization Coordinator

  • Sep 2020 - Present

• Player Experience and Localization Specialist

  • Jul 2016 - Feb 2021

• Customer and Community Specialist

  • May 2016 - Jul 2016



BCW Global

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Freelance Community Manager

  • Jan 2019 - Jun 2019



Knowledge - Education 4 Life

• Mobile Content Editor

  • Sep 2014 - Jul 2016

  As Editor, I was in charge of content from the client América Móvil, dealing with different projects with topics such as Language, Fashion, and Cooking.Responsible for:• Organizing and managing the project timeline with the writers' team;• Editing the final content for mobile apps for quality assurance;• Dealing directly with content providers (from in-house and external Freelancers), managing schedule and deadlines;• Coordinate the production of media content (Video and Audio) on the studio, to guarantee consistency with the text version.



PROS | Creating People Relations

• Public Relations and Communications Services
• 100 - 200 Employee

• Account Manager

  • Mar 2014 - Aug 2014

  As acting Account Manager, I was the main point of contact for the clients ROSETTA STONE, BRANDILI and SODEXO, managing client relations, strategies and producing the content.Responsible for:• Full Strategic Social Media planning across all platforms (Facebook, Twitter, Google Plus and Instagram);• Creation of action plans for each client in partnership with MKT team;• Branding - Brand persona planning to raise the bar on the brand approach in the client pages;• Develop and maintain relations with the client to assure good communication and synced deliveries;• Content environment managing, from creation/releasing posts on SM to contact with the design team for resources and images;• Direct contact with Freelancer teams for external resourcing when needed;• Creation of weekly/monthly performance reports based on KPI analysis from each page;• SCUP monitoring;• Digital PR relations planning (Brandili), including interactions with influencers, Press Kit confection, Mailing elaboration based on subject, audience and return;

• Social Media Content Analyst

  • Sep 2013 - Feb 2014

  As a Content creator, I managed several accounts from UNILEVER and PEPSICO, dealing with different types of subjects (from hygiene to food) and daily delivery deadlines. I also created content for DOW Chemicals.Main Clients: Cif, Vim, Surf, Ala, Vasenol, Brilhante, Kero Coco, Lipton Ice Tea and Toddynho.Responsible for:• Trusteeship and content production for Unilever/Pepsico social media accounts on Facebook, Twitter and Google+;• Page administration, with hourly interactions, to maximize user engagement;• Qualitative performance analysis from page and engaged users report;• Production of weekly reports for high management based on user reaction, comments and interactions on each page;• Active participation on account brainstorming with other areas for activation actions, big releases, promotions for several clients and prospecting.



AO5 - Agência Orange Five

• Brazil
• Internet Publishing
• 1 - 100 Employee

• Social Media Assistant

  • Feb 2013 - Sep 2013

  As a Social Media Assistant I was responsible for:• Creating content for B2B clients social media accounts. • Monitoring Facebook Ads campaigns • Analyzing perfomance reports• Developing editorial plan and brand persona • Developing benchmarking, analyzing competition's digital channels• Working directly with the design team (brainstorming, briefings and deadlines)



Câmara Municipal de Osasco

• Digital Communication Analyst

  • Feb 2011 - Jan 2013

  As a Digital Communication Analyst, I was responsible for the online campaign for the 2012 election, with tasks such as:• Managing the City Counselor social media profiles • Managing the City Counselor website (analyzing Google Analytics reports, daily content uptades, basic html changes on layout)• Producing content for social media accounts and blogs as well as articles for website about local politics.• Responsible for Twitter and Facebook live online coverage of City Council's sessions.• Writing journalistic materials about law projects and main political events.• Editing videos for youtube.• Editing photos for website, blog and social networks.



Banco Bradesco

• Brazil
• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2007 - Feb 2011

  Assisting internal and external clients on a variety of products, but mainly credit, such as mortgage plans, FGTS, leasing and loans.