Rohit Singh
Customer Success Manager at Routematic- Claim this Profile
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English Professional working proficiency
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Hindi -
Topline Score
Bio
Vikas Revankar
Rohit Singh brought the strength of deep product knowledge , strong implementation skill & equally strong customer management capability to my Service Delivery Management group. He was the master troubleshooter for almost every critical situation we had and he was successful in most of them ! I wish him luck for all the future projects he will lead and guide.
Deepanshu Shahara
Rohit is dedicated and hardworking person, overall a good human being and a great colleague to work with. I remember his every conversation starts with "how can we solve this problem for that client". He believes in getting things done. I recommend Rohit for a solution delivery profile into enterprise product domain.
Vikas Revankar
Rohit Singh brought the strength of deep product knowledge , strong implementation skill & equally strong customer management capability to my Service Delivery Management group. He was the master troubleshooter for almost every critical situation we had and he was successful in most of them ! I wish him luck for all the future projects he will lead and guide.
Deepanshu Shahara
Rohit is dedicated and hardworking person, overall a good human being and a great colleague to work with. I remember his every conversation starts with "how can we solve this problem for that client". He believes in getting things done. I recommend Rohit for a solution delivery profile into enterprise product domain.
Vikas Revankar
Rohit Singh brought the strength of deep product knowledge , strong implementation skill & equally strong customer management capability to my Service Delivery Management group. He was the master troubleshooter for almost every critical situation we had and he was successful in most of them ! I wish him luck for all the future projects he will lead and guide.
Deepanshu Shahara
Rohit is dedicated and hardworking person, overall a good human being and a great colleague to work with. I remember his every conversation starts with "how can we solve this problem for that client". He believes in getting things done. I recommend Rohit for a solution delivery profile into enterprise product domain.
Vikas Revankar
Rohit Singh brought the strength of deep product knowledge , strong implementation skill & equally strong customer management capability to my Service Delivery Management group. He was the master troubleshooter for almost every critical situation we had and he was successful in most of them ! I wish him luck for all the future projects he will lead and guide.
Deepanshu Shahara
Rohit is dedicated and hardworking person, overall a good human being and a great colleague to work with. I remember his every conversation starts with "how can we solve this problem for that client". He believes in getting things done. I recommend Rohit for a solution delivery profile into enterprise product domain.
Experience
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Routematic
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India
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Success Manager
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Jun 2022 - Present
* Led end-to-end project delivery including business process analysis, requirements gathering, scope identification, project plan creation, service level tracking, UAT, SLA management and management reporting* Organized quarterly meetings to help customers understand the cost benefits & conducting ROI Analysis* Worked in collaboration with the Engineering Team for new feature releases & planning customer system upgrades* Collaborated with Sales & Marketing Team to drive the business success by getting genuine customer references & testimonials, hence driving the customer success operations, while owning the complete pre-sales process
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Crediwatch
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India
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Information Services
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1 - 100 Employee
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Customer Success Manager
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Nov 2021 - Sep 2022
• Lead the Customer Success Program• Maintain ongoing relationships with Enterprise customers, contributing to sales, & minimizing churn• Provide insights in client-to-business interactions, improve customer experience through product support and handle customer requests• Standardize and improve the customer onboarding process• Strong experience in Account Management• Evaluate and improve tutorials and other customer communication infrastructure• Understand business requirements and delivery POCs, pilot programs, and product delivery initiatives• Work with the product, engineering, and business development teams on pre-sale and post-sale engagements
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Routematic
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India
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Manager, Customer Success
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May 2017 - Nov 2021
* End to end project delivery which includes Business process analysis, Requirements gathering, Scope identification, Project plan creation, Service level tracking, UAT, SLA management and Management Reporting.* Responsible for Upsell (fleet and consulting) to the existing customers* Organizing quarterly meetings to help customers to do Cost Benefits and ROI analysis and finding opportunities to improve.* Acting as an SME for the complete Customer Success team.* Working with the Engineering team for new feature releases and customer system upgrade planning.* Working with the sales and marketing team get customer references and testimonials for future business.
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Service Delivery Lead
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May 2015 - Apr 2017
* Business Analysis (Requirement Elicitation, Documentation, Business Process Analysis, Testing and Customer Support).* Project Management (Schedule Management, Scope management, Quality and Cost).* Service Level Tracking, Management & Reporting.* Building a personal relationship with key client.* Successful service delivery - SLA achievement and high level of customer satisfaction.* Monitoring overall performance of services.* Ensure communication around issues and opportunities – get things done, make things happen.* Communicating across organisational boundaries – from engineer through to senior managers.* Working with the client and operations team to identify and manage service improvement activities.
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Business Analyst
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May 2012 - May 2015
* Served as an integral part of full life cycle of projects wherein administered the business requirements* Capably performed preliminary requirement gathering thereby conversed functional specifications to technical teams* Adroitly built business & technical case studies & presentations* Competently executed marketing strategies, plans & procedures* Proposal response: Review and develop response to RFI/ RFP’s/EOI* Presentation support: Develop and enhance product/ solution presentations* Assist management in Planning and monitoring of Projects* Defines project requirements by identifying project milestones, phases, and elements; establishing project budget * Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.* Designing sustainable business model to cater to the rural market i.e. “bottom of the pyramid”* Dexterously identified business & growth opportunities for the organization
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Intern
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May 2011 - Aug 2011
Business design for various market verticals. Business design for various market verticals.
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Education
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2010 - 2012
Indus Business Academy
PGDM, Marketing & HR
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