Experience

Orange Business Indian Ocean

• Mauritius
• Telecommunications
• 100 - 200 Employee

• Customer Support Analyst

  • Aug 2021 - Present

  Customer Support Analyst in the Delivery Help Desk Department. Responsible for day-to-day help desk operations, which includes delivering networking services to French customers as well as troubleshooting and resolving network problems. Customer Support Analyst in the Delivery Help Desk Department. Responsible for day-to-day help desk operations, which includes delivering networking services to French customers as well as troubleshooting and resolving network problems.



Mauritius Telecom

• Mauritius
• Telecommunications
• 700 & Above Employee

• Engineering Intern

  • Aug 2019 - Nov 2019

  A 15 weeks internship in the Core Operations and Access Network Departments at Mauritius Telecom where I got exposure to the different sections namely: - Mobile core network and its evolution from 1G to 5G cellular networks. - Obsolete Copper Network - Fiber Optics, specifically fiber-to-the-home network, Gigabit Passive Optical Network (GPON) Technology and Use of Optical testing equipment such as Visual Fault locator, Optical power Meter and Optical Time- Domain Reflectometer. - Key Operations in Customer Management Care Show less