Experience

Everthought

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Student Services Officer

  • Nov 2022 - Present



Inspire Education Pty Ltd - RTO 32067

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Student Support Associate

  • Mar 2021 - Oct 2022

  Student Support - inbound and outbound calls, email management and student hub messaging support Administrative - processing refunds, invoice, receipts and course extensions Student Support - inbound and outbound calls, email management and student hub messaging support Administrative - processing refunds, invoice, receipts and course extensions



Inspire Education Pty Ltd - RTO 32067

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Training Admin Assistant

  • Sep 2019 - Nov 2019

  Project-based - complete marking assessments for prerequisites

• Administrative Assistant

  • Jun 2019 - Aug 2019

  Project-based - Data entry, course enrolments, receipts and course extensions

• Training Admin Assistant

  • Apr 2019 - Jun 2019

  Project-based - Document checking and verification for TAE40116



Inspire Education Pty Ltd - RTO 32067

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Part-time Assessor

  • Aug 2017 - Sep 2017

  Project-based - Complete marking assessment for Delivery Cluster of TAE40110 Project-based - Complete marking assessment for Delivery Cluster of TAE40110



Starbucks Philippines

• Philippines
• Food and Beverage Services
• 200 - 300 Employee

• Assistant Store Manager

  • Aug 2015 - Apr 2016

  Required to assist the store manager in executing store operations.This job assists and supervises a team of store partners to create andmaintain the Starbucks experience for the customers and partners.

• Shift Supervisor

  • May 2015 - Aug 2015

  Ensuring the Starbucks “Service Experience” standards are metand surpassed by providing customers with prompt, quality coffeeselection, purchase and preparation;Help the store manager with daily operating procedures, suchas maintaining quality store operations, maximizing financialcontribution, and supervising partner(s) development.

• Barista

  • Aug 2014 - May 2015

  Ensuring standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation.



Zanerva

• Malaysia
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Customer Advocate

  • Oct 2012 - Apr 2013

  Play a supporting role in business development and achieving customer satisfaction. This role requires understanding of organization structures for government and private organizations. Focused on organizations based in countries such as Malaysia, Indonesia, Brunei, United Arab Emirates, Oman and Bahrain. Facilitate clients' needs from the process of registrations to the workshop sessions itself.

• Customer Advocate

  • Apr 2011 - Oct 2012

  Ensuring that clients have access to knowledge that enhances business operations and processes. Focused on organizations based in countries such as Malaysia, Indonesia, Brunei, United Arab Emirates, Oman and Bahrain. Facilitate clients' needs from the process of registrations to the workshop sessions itself.



Starbucks Philippines

• Philippines
• Food and Beverage Services
• 200 - 300 Employee

• Store Manager

  • Sep 2005 - Aug 2007

  Required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e. hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store.

• Assistant Store Manager

  • Nov 2004 - Sep 2005

• Shift Supervisor

  • May 2002 - Nov 2004

• Barista

  • Aug 2000 - May 2002