Managing Consultant

• Sep 2023 - Present

Altuïtion is het leidende Customer & Employee Experience consultancybureau in Nederland. We zijn gespecialiseerd in het samen het onze klanten bouwen van 9+ organisaties dmv belevings-, service- en productinnovaties die niet alleen echt onderscheidend commercieel voordeel opleveren maar ook bijdragen aan echte en duurzame medewerker betrokkenheid. Altuïtion biedt inzicht in de onbewuste, 'zachte'​ drijfveren van klanten en medewerkers, en vertaalt deze met onze klanten in harde resultaten. Van new business tot klant- en medewerker behoud. Show less

Keynote Speaker, teacher and lecturer on CX, EX, Change Management

• Jan 2005 - Present

International keynote speaker, teacher and inspirator on topics like customer & employee experience and driving customer centric business transformation, all aimed at making the (business) world a better place for both customers and employees. International keynote speaker, teacher and inspirator on topics like customer & employee experience and driving customer centric business transformation, all aimed at making the (business) world a better place for both customers and employees.

Founder CXCOACH

• May 2021 - Present

Inspiring people & organizations to deliver employee & customer experiences that can truly transform people & organizations. Inspiring people & organizations to deliver employee & customer experiences that can truly transform people & organizations.

Senior Consultant Customer Experience Strategie & Transformatie

• Aug 2021 - Aug 2023

Responsible for driving customer centric transformation across the APG organisation aligned with the company's overall 2025 strategy, with a specific focus on: 1. driving customer experience management maturity 2. employee engagement & activation towards customer driven growth 3. company-wide mindset, behavior and culture transformation Responsible for driving customer centric transformation across the APG organisation aligned with the company's overall 2025 strategy, with a specific focus on: 1. driving customer experience management maturity 2. employee engagement & activation towards customer driven growth 3. company-wide mindset, behavior and culture transformation

Docentbegeleider Commerciele Economie HU

• May 2021 - Jan 2023

coaching and supporting graduate students through their graduation internship and final graduation - coaching and mentoring coaching and supporting graduate students through their graduation internship and final graduation - coaching and mentoring

Global Vice President of Customer Strategy

• Jul 2016 - Aug 2021

1. Driving Aegon's transformation from a product driven into a customer driven, digitally enabled service company with a purpose to 'help people achieve a lifetime of financial security’. 2. Creating, sharing and driving exemplary customer experience best practices across all Aegon companies worldwide, and building CX knowledge, capabilities and tools to facilitate CX transformation. 3. Applying expertise in all areas of CX management, marketing strategy, market research, communications, employee engagement and (project) management to connect people, drive action and support growth. Show less

Vice President Customer Experience

• Jul 2012 - Jul 2016

Responsible for improving customer experience and customer loyalty within Aegon worldwide. This involves advising, supporting, teaching, challenging and steering Aegon business globally on Customer Experience, Customer Loyalty (NPS) and Employee Engagement.

Program & Change Manager Customer Focus

• Dec 2008 - Jul 2012

Responsible for an organizational change initiative to improve the customer focus and implementing a voice of the customer cultue at AEGON Nederland Responsible for an organizational change initiative to improve the customer focus and implementing a voice of the customer cultue at AEGON Nederland

Change Manager Customer Strategy & Experience

• Jul 2005 - Nov 2008

This position brings together different areas of expertise like marketing strategy, internal branding, cultural change management, service management and training & coaching. This position brings together different areas of expertise like marketing strategy, internal branding, cultural change management, service management and training & coaching.

Manager Marketing Services

• Dec 2003 - 2005

Responsible for the marketing Services Dept at Zwitserleven - market research, trade marketing, marketing support etc. Responsible for the marketing Services Dept at Zwitserleven - market research, trade marketing, marketing support etc.

Head of Product Marketing

• 2000 - 2003

Senior Product Manager

• 1998 - 2000

Senior Relationship Manager

• 1995 - 1998