IT Manager

• Jan 2023 - Present

IT Manager

• Sep 2018 - Dec 2022

My role is to ensure ICT services are delivered appropriately to the end-user as well as ensuring the business objectives are met by adding value to the business by setting the IT strategy roadmap and driving changes to elevate the security posture of the organisation: • IT governance - Develop plans, policies procedures and strategies to manage risks for IT at the organisational & operational level to best manage resources and deliver value to the organisation. • Security strategy - Develop and mature the cyber security posture and incident response planning, DR planning and implement risk mitigation strategies. • Security framework - Referencing various frameworks to build controls & policies. • Security awareness - Implement a cyber security awareness program and controls to change the perception of cyber risks for individuals and the organisation. • Defence & intelligence - Implement security defence, monitoing and management tools. • Service management and delivery – ensure the effective delivery of ICT service to the business. • Strategic planning - Develop and execute the strategic and operational IT plans for greater business efficiencies and productivity. • Asset management - Manage and maintain IT equipment, software assets, hardware assets & information assets. • Project management and delivery – management and implementations, including stakeholder management for all IT projects & systems. • Vendor management - Engage with external service providers and external vendors. Show less

IT Manager / IT Consultant

• Jul 2017 - Aug 2018

Provide advice on IT systems, communications & processes and develop solutions and improvements where appropriate. • Review & understands IT systems as they relate to the business needs. • Automate backup process for critical data. • Develop and change management of business processes to reduce duplication of effort and data entry. Provide advice on IT systems, communications & processes and develop solutions and improvements where appropriate. • Review & understands IT systems as they relate to the business needs. • Automate backup process for critical data. • Develop and change management of business processes to reduce duplication of effort and data entry.

Information Systems Manager

• Apr 2011 - Mar 2017

Information Systems (IS) Manager responsible for the delivery of all Information Systems, Information Communications Technology and Project delivery functions across the Australasian region while working collaboratively with C-suite, senior managers and global teams. • Technology operations• Enterprise Applications• Project management - infrastructure and application projects• ITIL service management• Cyber security• Business continuity planning• Vendor relationship management and Contractor management Show less

Network Administrator

• Jan 2009 - Mar 2011

IT Support & Network Administrator role providing IT support to internal clients located locally and remote sites across the Australasian region.• Support & management of servers & desktops environments• Administration of Active Directory domain & Lotus Notes systems.• Procurement and installation of hardware & software• Management of IT assets• Administration of network LAN & WAN infrastructure• System documentation

IT Manager

• Apr 2007 - Sep 2008

IT Manager role responsible for the delivery of all IT services across two resort hotel properties. • Reliable delivery of IT services. • Resolve all computer related problems for staff and guest computers. • Project manage & implement projects – Hotel ERP upgrade, Phone systems & Internet café. • Identify areas for improvement and implement solution. • Supplier liaison and negotiation with software, hardware and service providers. IT Manager role responsible for the delivery of all IT services across two resort hotel properties. • Reliable delivery of IT services. • Resolve all computer related problems for staff and guest computers. • Project manage & implement projects – Hotel ERP upgrade, Phone systems & Internet café. • Identify areas for improvement and implement solution. • Supplier liaison and negotiation with software, hardware and service providers.

Director

• Oct 2002 - Nov 2006

Operation of two IT support businesses. Netlink Technologies provided IT services to SME businesses. Home PC Help provided IT support services to consumer clients. • All functions of operating a business, develop & implement marketing & operational plans. • Provide all levels of technical support, troubleshooting & customer service. • Provide advice & direction for the utilisation of technology to business owners. Operation of two IT support businesses. Netlink Technologies provided IT services to SME businesses. Home PC Help provided IT support services to consumer clients. • All functions of operating a business, develop & implement marketing & operational plans. • Provide all levels of technical support, troubleshooting & customer service. • Provide advice & direction for the utilisation of technology to business owners.

IT Manager

• Apr 1999 - Sep 2002

Information Systems Manager role accountable for the operation of the internal Information Systems department. • Lead IT support team • Ensure reliable and timely delivery of network and support services • Project management • Drive productivity through technology • Implement practice management ERP • Chair internal committee • Report to executive management Information Systems Manager role accountable for the operation of the internal Information Systems department. • Lead IT support team • Ensure reliable and timely delivery of network and support services • Project management • Drive productivity through technology • Implement practice management ERP • Chair internal committee • Report to executive management

Network Project Engineer

• 1998 - 1999

This role as Project Network Engineer was responsible for testing and deploying a council developed Revenue ERP application to all Customer Service Center desktops across the Brisbane City Council region. • Application sociability testing • Packaging and deployment of application to desktops • Technical advisor to project team This role as Project Network Engineer was responsible for testing and deploying a council developed Revenue ERP application to all Customer Service Center desktops across the Brisbane City Council region. • Application sociability testing • Packaging and deployment of application to desktops • Technical advisor to project team

Network Engineer

• 1997 - 1998

The Network Engineer role for Office Systems Management Unit (OSMU) of CITEC was responsible for administration of servers for Department of Public Works and OSMU. • Server administration and deployment • Network management The Network Engineer role for Office Systems Management Unit (OSMU) of CITEC was responsible for administration of servers for Department of Public Works and OSMU. • Server administration and deployment • Network management

Network Engineer

• 1994 - 1997

Responsible for the installation and support of server & network infrastructure for corporate and government clients. Responsible for the installation and support of server & network infrastructure for corporate and government clients.