Experience

HR Champions Ltd

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Training Manager

  • Jun 2014 - Present

  Established in 2000, HR Champions are a leading, independent and HR and Training Consultancy with and excellent reputation.We believe that our success is largely due to our ability to 'get under the skin of' and understand our clients, developing a strong relationship and rapport. We work across a wide variety of industries from Manufacturing to Hospitality, Finance to Construction. We pride ourselves on being flexibility, having a passion for what we do and above all offering a high level of customer service. In my role as Training Manager : - I am accountable for the training function within HR Champions; - Also responsible for the design and delivery of the training provision. - I manage a team of internal and associate trainers ensuring that they meet the standards required by HR Champions - I manage the accreditation and quality control process for our awarding bodies, the ILM, City and Guilds and NUCO - I work closely with our HR Consultants on joint client projects to deliver the best outcome. I have been involved with over 150 different SMEs over the last 12 months and have spent time coaching Managers with different experiences to deliver effective and consistent performance management to their teams. Key elements of the role include: • Design of training programmes to meet the Institute of Leadership and Management indicative content. • Delivery of leadership, customer service, communication skills and team building to Level 5 standard • Develop best practices in training, and lead the training team in executing them. • Design and delivery of leadership coaching programmes to improve the company performance (150 SME’s in the last 12 months). • Evaluation and measurement of performance training and coaching programmes. • Design and delivery of bespoke training solutions for clients in different industry sectors.



Cheltenham Town Hall

• Cheltenham

• Front of House

  • Jan 2014 - Present



tmgroup (UK) ltd.

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Training and HR Advisor

  • Jan 2013 - Jun 2014

  Overall responsibility for introducing and managing the Learning and Development function and strategy within the Company. Driving the importance of Learning and Development by introducing Training Needs Analysis following Appraisals and 1-2-1s. Sole responsibility for designing, delivering and evaluating training solutions following the business needs and needs of the employees as collated from the TNAs Working closely with the Senior Management, Heads of Department and Line Managers in order to plan effective content for training solutions with acceptable, SMART outcomes Coaching and giving feedback to staff following training, setting objectives and revisiting outcomes Integral management of the Company Training Calendar including liaising with external suppliers and taking into account business productivity. Responsible for the accurate and timely delivery of training statistics to the Board on a monthly basis. Ensuring that the Company is working within the Investors in People standard. Working with Managers and employees to compile effective Personal Development Plans in line with personal and business objectives. Formulating and delivering a comprehensive Induction program for new staff. Responsible for updating and renewing Company policies and procedures ensuring compliance with Employment Law. Helping Managers through the various HR procedures including interviewing, discipline interviews and personal development. Advising on HR issues that arise on a day to day basis.



Chardon Management Ltd

• Learning and Development Manager

  • Sep 2010 - Jan 2013

  Accountable for the development and delivery of Chardon Management Training Strategy which contains over 25 workshops across 36 hotels UK wide in the company's portfolio. Responsibility for the training, developing and evaluating of personnel on all levels in a wide range of skills including Customer Service, Service Recovery, Up Selling and Sales, Team Building, HR Procedures, Compliance, Coaching. Organising and deploying training practices for new hotel openings, carrying out staff inductions, Customer Service and Sales skills and training for COSHH and Risk Assessments, maintaining accurate records, often to extremely tight deadlines, for Hotel Board Inspection prior to opening. Prioritising training needs based on individual hotels TNAs. Designing and delivering professional and effective training programs, continuously evaluating and improving programs Responsibility for developing, managing and delivering a 9 module Supervisor Workshop approved by the ILM (Level 2 in Team Leading). Being selected as an approved Trainer for World Host, the official Customer Service training for staff involved in the Olympics, also an approved trainer for Intercontinental Hotel Group Achieving recognition for orchestrating and developing the Chardon Training program to a standard recognised in the improvement of Mystery Guest Scores from an average of 70% to 86 Supporting the General Manager of the hotels in Coaching and Feedback of their staff for improvement in Service. Playing an instrumental role in producing a Culture Experience training program for independent hotels without set brand standards focusing on the role the staff have in the Customer Experience. Assisting and advising Human Resources Managers on Training and Health & Safety issues



Stroud and Swindon Building Society

• Stroud Gloucestershire

• Learning and Development Facilitator

  • Jan 2007 - Jan 2010

  Stroud and Swindon Buiding Society) Following promotion to role, fundamentally responsible for devising training programs to develop a team of personnel to improve customer service, sales performance and product knowledge Operationally responsible for streamlining training courses, liaising and negotiating with Regional Managers to ensure suitable integration into key working practices Analysing and monitoring staff and branch performance across all departments, observing training results and feedback and mentoring staff Developing and implementing a 6 month Induction Programme across departments, orchestrating the deployment of Development Centres to assist with Personal Development Plans and career progression Designing and delivering workshops for ILM 2 Certificate Team Leading modules and mentoring and assessing candidates Assisting in the development and testing of a universal CRM system, training managers in the use.



Gloucester Mortgage Centre

• Mortgage Adviser

  • Jan 2006 - Jan 2007

  Key contributor to the achievement of challenging business and personal objectives through strong leadership, outstanding service standards and in depth product knowledge Boosting revenues through achieving consistently high personal sales figures and strong focus on high quality pre- and post-sales customer care Maximising target achievement through regular branch staff briefings, combined with responsibility for staff training and development to highlight a clients' needs Working as a flexible and hard working team member with responsibility for ensuring clients can see their mortgage and insurance needs and understand how to prepare for them Utilising outstanding communication skills to ensure clients across a multitude of financial situations and cultures understand often complex financial matters