Experience

Columbia Insurance Group

• United States
• Insurance
• 100 - 200 Employee

• Claims Supervisor

  • Apr 2016 - Present

  Greater Omaha Area Responsible for the day-to-day branch claims operations including assigning new losses, conducting file audits, train and coach staff, extend settlement authority, and organize and participate in round table discussions. Respond to all department of Insurance inquiries on my team and answer questions from underwriters, agents, insureds, and claimants. Financial & Operational - Manage the claims process to ensure direct reports meet or exceed company standards. - Achieve… Show more Responsible for the day-to-day branch claims operations including assigning new losses, conducting file audits, train and coach staff, extend settlement authority, and organize and participate in round table discussions. Respond to all department of Insurance inquiries on my team and answer questions from underwriters, agents, insureds, and claimants. Financial & Operational - Manage the claims process to ensure direct reports meet or exceed company standards. - Achieve acceptable file audit scores. - Maintain a closing ratio of 98% or higher for the office. - Achieve salvage – subrogation recoveries of 3.25% or greater. - Continue to review our reserving procedures to improve the accuracy and timeliness of reserves. - Ensure expenses are properly managed in accordance to company standards. Customer Service - Adhere to company core values and customer service - Incur Department of Insurance (DOI) inquiries of no more than 1 per 1k new reserves - Field inspections completed within 3 business days - Maintain 96% or better positive customer survey responses regarding claims handling Innovation & Learning - Provide encouraging feedback and coaching to direct reports - Conduct annual performance reviews - Promote and encourage continuing education

• Claims Representative

  • Aug 2013 - Apr 2016

  Greater Omaha Area Investigate, evaluate, and negotiate settlements involving commercial property and casualty insurance claims. Assist fellow team members with claim evaluation to determine liability, value and develop a negotiation strategy that best achieves company goals. Attend mediations and assist management with the day-to-day operations as requested.



Bossleman, Inc.

• Risk and Insurance Manager

  • Feb 2010 - Feb 2013

  Grand Island, NE Oversee all risk management, safety, and insurance requirements. Maintained the OSHA 300 log and filed all required documents with the Department of Labor. Managed the fiduciary bond program, contract review and collaborated with senior management to identify and assess company exposures and offer viable solutions minimizing or eliminating risk. Analyze potential safety hazards and develop policies within company, State and Federal requirements. Investigate all losses while serving as a… Show more Oversee all risk management, safety, and insurance requirements. Maintained the OSHA 300 log and filed all required documents with the Department of Labor. Managed the fiduciary bond program, contract review and collaborated with senior management to identify and assess company exposures and offer viable solutions minimizing or eliminating risk. Analyze potential safety hazards and develop policies within company, State and Federal requirements. Investigate all losses while serving as a liaison for the company between our employees, insurance companies, attorneys, and our customers. Developed and implemented a DOT – FMCSA and auto programs as well as an on-line claim reporting process that saved valuable labor hours. - Cost savings of over $75,000 in the first 90 days by conducting cost benefit analysis, eliminating overlapping insurance coverage, and consolidating insurance carriers. - Managed over $2 million in insurance premiums while saving over 8% annually in costs by developing employee awareness programs and holding premiums at a flat rate. - Reduced work-related injuries 35% by identifying potential hazards, develop effective policies, and implement prevention programs. Show less



Zurich North America

• United States
• Insurance
• 700 & Above Employee

• Senior Liability Claims Adjuster

  • Jul 2006 - Feb 2010

  Greater Omaha Area Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit. Analyze information gathered by investigation and report findings and recommendations. • Collect evidence… Show more Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit. Analyze information gathered by investigation and report findings and recommendations. • Collect evidence to support contested claims in court. • Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit. • Examine claims form and other records to determine insurance coverage. • Examine titles to property to determine validity and act as company agent in transactions with property owners. • Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims. • Interview or correspond with claimant and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability. • Investigate and assess damage to property. • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated. • Prepare report of findings of investigation. • Refer questionable claims special investigation unit Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Military

  • Aug 1984 - Dec 1992

  Served as part of a Marine Corps Security Force onboard an aircraft carrier.