Sumayyah Olaoye

Senior Lead Sourcing/Bookings Manager at Jiji Cars Ghana (formerly Cars45)
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos, Lagos State, Nigeria, NG
Languages
  • english language Professional working proficiency
  • Yoruba Native or bilingual proficiency
  • Spanish Elementary proficiency

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Bio

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5.0

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Ebuka Anulugwo

I've known Sumayyah for a few years now, she's intelligent and cool to work with, resilient in all forms, social and great team partner. It has been great having to meet with a woman with strong perseverance and virtues like her

Toriola Isaac

she's trustworthy and good at her skills

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Credentials

  • Learn Spanish Naturally
    Cursa
    May, 2020
    - Nov, 2024
  • introduction to Microsoft excel
    365 Data Science
    Apr, 2020
    - Nov, 2024
  • introduction to python
    365 Data Science
    Apr, 2020
    - Nov, 2024
  • mathematics
    365 Data Science
    Apr, 2020
    - Nov, 2024
  • reading financial statement
    Corporate Finance Institute® (CFI)
    Nov, 2019
    - Nov, 2024

Experience

  • Jiji Cars Ghana (formerly Cars45)
    • Ghana
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Senior Lead Sourcing/Bookings Manager
      • Aug 2023 - Present

    • Lead sourcing Associate
      • Jan 2023 - Aug 2023

  • Jumia Nigeria
    • Nigeria
    • Retail
    • 700 & Above Employee
    • Customer Service and Sales Representative
      • Oct 2021 - Dec 2022

      • Successfully Onboarded over 10 new CS interns into the telesales team while ensuring they get well rooted with the telemarketing processes in order to increase their possibility of meeting up with set KPI • First Contact resolution for Sales related enquiries,complaints and queries and escalating non sales related complaints to the appropriate channel • Analyzed,Collated and Shared sales related data on outbound triggers like invalid orders, failed delivery,postponed purchase,abandoned cart etc to team members • Appropriately Updated customers' details on the organization’s data base and also extracted necessary customers’ information from the Order Management System to provide further assistance. • Daily interaction with customers via calls to assist them with placing orders,complaints,inquiries and queries while ensuring maximum and positive customer satisfaction • Answered and initiated 150+ inbound and outbound calls daily while detailing every conversation,calls and follow up task on the CRM Show less

  • Gov Lee's Resource Hub
    • Nigeria
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Member
      • 2019 - Dec 2022

Education

  • University of Lagos
    Bachelor's degree, Actuarial Science and insurance
    2018 - 2024
  • Harvard Business School Online
    business lessons, management essentials
    2020 - 2020

Community

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