Ignacio Antonio Olivares Latorre
Service Manager /Operations – Business Cloud management LATAM and Europe at MC1 - Win The Market- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Native or bilingual proficiency
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Espanhol Native or bilingual proficiency
Topline Score
Bio
Mohamad Al Salty
I had the opportunity to work under Ignacio's management in the sustainability team, supporting international companies such as CBC and BRF. During this time, I learned a great deal from him and was consistently impressed by his leadership skills, expertise, and dedication to our team's success. I highly recommend Ignacio as a manager and mentor, and am grateful for the valuable experience he provided me.
Edson Cordeiro
Trabalhamos juntos no banco Santander, o Ignácio e uma pessoa pro-ativa sempre trabalhando em parceria para entregas dos projetos. Ele e uma pessoa que trabalha muito bem em equipe.
Mohamad Al Salty
I had the opportunity to work under Ignacio's management in the sustainability team, supporting international companies such as CBC and BRF. During this time, I learned a great deal from him and was consistently impressed by his leadership skills, expertise, and dedication to our team's success. I highly recommend Ignacio as a manager and mentor, and am grateful for the valuable experience he provided me.
Edson Cordeiro
Trabalhamos juntos no banco Santander, o Ignácio e uma pessoa pro-ativa sempre trabalhando em parceria para entregas dos projetos. Ele e uma pessoa que trabalha muito bem em equipe.
Mohamad Al Salty
I had the opportunity to work under Ignacio's management in the sustainability team, supporting international companies such as CBC and BRF. During this time, I learned a great deal from him and was consistently impressed by his leadership skills, expertise, and dedication to our team's success. I highly recommend Ignacio as a manager and mentor, and am grateful for the valuable experience he provided me.
Edson Cordeiro
Trabalhamos juntos no banco Santander, o Ignácio e uma pessoa pro-ativa sempre trabalhando em parceria para entregas dos projetos. Ele e uma pessoa que trabalha muito bem em equipe.
Mohamad Al Salty
I had the opportunity to work under Ignacio's management in the sustainability team, supporting international companies such as CBC and BRF. During this time, I learned a great deal from him and was consistently impressed by his leadership skills, expertise, and dedication to our team's success. I highly recommend Ignacio as a manager and mentor, and am grateful for the valuable experience he provided me.
Edson Cordeiro
Trabalhamos juntos no banco Santander, o Ignácio e uma pessoa pro-ativa sempre trabalhando em parceria para entregas dos projetos. Ele e uma pessoa que trabalha muito bem em equipe.
Credentials
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ITIL V3 REV 2011 Foundations
PEOPLECERTOct, 2012- Nov, 2024 -
Cobit Foundation Certificate
ISACASep, 2012- Nov, 2024
Experience
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MC1 - Win The Market
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United States
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Software Development
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300 - 400 Employee
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Service Manager /Operations – Business Cloud management LATAM and Europe
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Jul 2021 - Present
❖ Manager of renowned customers, managing PAAS product, from infrastructure environment and application, entry of new projects and countries in the operating account. ❖ Management of multidisciplinary teams. ❖ Support in the management of services and projects for C-Levels for each client, due to critical and strategic projects. ❖ Change management together with the customer. ❖ Focal point for customers to enter new opportunities and internalize them. ❖ Manager of renowned customers, managing PAAS product, from infrastructure environment and application, entry of new projects and countries in the operating account. ❖ Management of multidisciplinary teams. ❖ Support in the management of services and projects for C-Levels for each client, due to critical and strategic projects. ❖ Change management together with the customer. ❖ Focal point for customers to enter new opportunities and internalize them.
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Santander Brasil
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Brazil
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Banking
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700 & Above Employee
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Delivery manager of quality projects for the IT area
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May 2019 - Dec 2020
❖ Qualification of the indicators presented by the area together with each department. ❖ Acting as Scrum Master, facilitating the performance of developers, for deploys in production and new projects. ❖ Validation of action plans, for better delivery of IT services in each department. ❖ Acting on the support of executive panels, maintaining with the other areas the monitoring and integrity of information. ❖ Management of infrastructure changes and application releases. ❖ Qualification of the indicators presented by the area together with each department. ❖ Acting as Scrum Master, facilitating the performance of developers, for deploys in production and new projects. ❖ Validation of action plans, for better delivery of IT services in each department. ❖ Acting on the support of executive panels, maintaining with the other areas the monitoring and integrity of information. ❖ Management of infrastructure changes and application releases.
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TIVIT
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Brazil
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IT Services and IT Consulting
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700 & Above Employee
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IT Service Delivery Manager LATAM, Telecom.
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Oct 2017 - May 2019
Direct management with customer, contractual items according to SLA's (Service Level Agreement) agreed, guaranteeing the operation and services contracted, such as: • Analysis of customer requests, evaluating the feasibility of attending to the available resources or indicating needs of new resources, in order to assist in the scope of new projects; • Acting in the negotiation and approval of the process of changes in the client's operating environment; • Crisis management pointed out; • Management of multidisciplinary teams LATAM; • Ensuring excellence in the delivery of services through contractual documents and operational reports; • Risk management of other projects; • Periodic evaluation of the performance of the services rendered, indicating improvements; • Participation in QA committees, problems, tactics, strategic; • Follow-up of the SLA result, correcting deviations; • Acting in evaluating and identifying opportunities for improvements in customer operations or new business opportunities; • Maintain and document the defined processes, by PDCA and other practices such as ITL, COBIT; • To be the representative of the clients, in front of the TIVIT delivery areas, thus guaranteeing the client's visibility regarding the existence of a partnership; • Alignment of tasks in English and Spanish. Show less
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Autônomo
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São Paulo e Região, Brasil
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Service Provider in Computing, and Latin America Region
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Nov 2011 - Apr 2017
• Responsible for portfolio of clients active in COMEX. • Training Preparation for the requested extraction tools of management reports. • Monitoring in Latin America meetings of relevant clients for validation reports and results of Imports and Exports. • Creation and process mapping and diagrams with the BizAgi tool (BPM notation) • Knowledge of the PMP techniques to work as a post-production and deployment project manager for large customers. • Knowledge of governance, using the ITIL and COBIT, to review processes and client deployment. • Experience in T.E.M. (Telecom Expenses Management). • Business Management, Micro and Small Enterprises. Show less
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Mobilit
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Brazil
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Telecommunications
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1 - 100 Employee
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TEM Consultant
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Oct 2010 - Aug 2011
Project Manager Post Production Brazil / Latin America Deployment, performances: • Responsible for process analysis in Telecom billing, tariffs validating values, values of signatures in relation to the contract between provider and customer. • Point of contact for all customer questions, concerns and demands regarding the provision of services, ensuring customer satisfaction and their SLAs. • Developing and maintaining project timelines with technical PMP. • Monitoring of projects through management reports, analyze and audit meetings with their respective areas. • Responsible for managing team of residents in relevant customers. • Negotiating directly with companies in Latin America. • Responsible for being a mediator between customer and carrier, ensuring the excellence of the service provided by the operator to be satisfactory in its entirety, as well as negotiate compensation for erroneous billing problems. Show less
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Telefónica
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Spain
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Telecommunications
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700 & Above Employee
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Service Manager
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Jun 2008 - Feb 2009
Service Manager / Service Manager Attending services manager Interventions: • Responsible for ensuring the delivery and continuity of supply of services in accordance with agreed service levels with client -> Owner of relationship. • Point of contact for all customer questions, concerns and demands regarding the provision of services, ensuring customer satisfaction. • Service Management and their SLAs, ensuring compliance and recommending pro - actively improving ourselves. • Monitoring and follow-up services through Managerial reports. • Construction and management agreements with customers, and internal and external service providers. Feedback and action plans for other areas. • Identifying opportunities for new services / business (Focus on innovation) that add value for the customer. • Coordination of deployment / installation services. • Support the management of the contract and any billing issues and settlement of accounts. Show less
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Thomson Reuters Brasil
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Brazil
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IT Services and IT Consulting
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700 & Above Employee
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Support Analyst
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Dec 2000 - Jun 2008
Senior Consultant / Support Hewlett Packard (HP) and Agilent Technologies For company information Softway LTD - Import Management Systems, Help Desk users to Latin America and the USA, Database Administration on Oracle Servers (Atlanta, Houston and Argentina), with action directors Latin America for shipments of treatment settings. Senior Consultant / Support Hewlett Packard (HP) and Agilent Technologies For company information Softway LTD - Import Management Systems, Help Desk users to Latin America and the USA, Database Administration on Oracle Servers (Atlanta, Houston and Argentina), with action directors Latin America for shipments of treatment settings.
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Education
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2021 - 2021
Fundação Getúlio Vargas
Specialization - Strategic IT Management – Fundação Getúlio Vargas (FGV), IT -
2012 - 2014
UNINOVE
Bachelor of Computer Information Systems - BSc CIS, Gestão de Sistemas de Informação
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