Experience

Sekoia.

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Customer Success

  • Mar 2020 - Present

  London, England, United Kingdom

• Implementation Specialist and Project Manager

  • Oct 2015 - Feb 2020

  London, United Kingdom At the forefront of change, bringing digital innovation within Adult Social Care. Having made the transition from working as a Registered Care Manager in a care home environment to taking on the role of heading the Customer Success journey, working alongside care and nursing home groups, with a software firm that is making a big difference in the health care sector. The purpose of this role is to help implement state-of-the-art software throughout care facilities in the UK. This… Show more At the forefront of change, bringing digital innovation within Adult Social Care. Having made the transition from working as a Registered Care Manager in a care home environment to taking on the role of heading the Customer Success journey, working alongside care and nursing home groups, with a software firm that is making a big difference in the health care sector. The purpose of this role is to help implement state-of-the-art software throughout care facilities in the UK. This software is specifically designed to improve the back office and administrative process in Nursing and Care Homes so that care-givers can spend more time caring for the residents’ who need it. The role: • Meet care facilities throughout the country • Identify area’s in the business that could benefit from streamlining processes • Consult on the benefits of utilising this software on a case by case basis • Work with the developers in Denmark to help make the software bespoke to each clients needs • Help train care workers to implement the software and train them on how to use it once it goes live • Provide ongoing technical support and recommend any additions needed to the program once it is in place • Manage multiple projects throughout the UK • Ensure customer success with the product • Work with other Implementation Specialists in Europe to improve internal processes



Brent Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Client Care Manager

  • Oct 2006 - Sep 2015

  London, United Kingdom NVQ Level 4/QCF Level 5 - Care & Management; CQC Registered As a Registered Manager I was responsible for daily management of the residential establishment, which provided care for adults with learning and/or physical disabilities. The type of care offered included nursing, psychiatric and social work support. I was responsible for the welfare of the home's clients and for ensuring appropriate standards are maintained. I had to also oversee the administrative, financial and… Show more NVQ Level 4/QCF Level 5 - Care & Management; CQC Registered As a Registered Manager I was responsible for daily management of the residential establishment, which provided care for adults with learning and/or physical disabilities. The type of care offered included nursing, psychiatric and social work support. I was responsible for the welfare of the home's clients and for ensuring appropriate standards are maintained. I had to also oversee the administrative, financial and human resources aspects of the home. Typical work activities could vary however according to the size of the home and the nature of the client group, they mainly included the following: • complying with national care standards; • taking overall responsibility for the quality of care provided; • remaining up to date with relevant CQC standards and legislation; • working within the multi-agency policy framework; • managing and monitoring budgets; • taking charge of purchasing products and services for the home; • working out individual care plans with clients and other members of the staff team; • recruiting and training care workers and other specialist staff for the home; • interviewing potential clients who may be considering coming to live in the home; • discussing potential clients with social services, medical staff, and members of the client's family; • ensuring that all staff are properly trained; • working with other professionals to develop specialist services, e.g. drug rehabilitation, occupational therapy, specialist teaching, art therapy, etc; • preparing information on quality standards; • marketing the home to potential client groups, directly or via social services and other agencies; • developing initiatives to integrate and involve the home in its local community; • negotiating contracts with social services and health authorities; • taking responsibility for health and safety issues in the home for clients and other staff; • Planning future developments Show less