Experience

Cars and Credit Master

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Loss Mitigation Specialist

  • Sep 2022 - Present

  -Properly manage multiple charged-off account queues including deficiency, -properly update customer information in the system of record. Identify and track accounts that need to be repossessed. -Assign and follow through on out-for-repossession vehicles. Utilize various means of skip tracing to locate contactable phone numbers of customers and/or locate collateral. Comply with all policies and procedures. -Deligently Checking the account if eligible for repossession. -Contacting the vendor to check the status of the case or vehicle. Show less



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Technical Advisor

  • Feb 2020 - Sep 2022

  -Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems -Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products -Solve problems that are generally unstructured and require extensive use of conceptual thinking skills -Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems -Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products -Solve problems that are generally unstructured and require extensive use of conceptual thinking skills



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Email Support

  • Mar 2018 - Dec 2018

  Restaurant Online Ordering System (Customer and Courier Application) -Assist in customer complaints through email -Process credits and gives restaurant reviews -Updates on food description, menu, prices, recipes, and photos -Set time for opening and closing of restaurant in the platform. Restaurant Online Ordering System (Customer and Courier Application) -Assist in customer complaints through email -Process credits and gives restaurant reviews -Updates on food description, menu, prices, recipes, and photos -Set time for opening and closing of restaurant in the platform.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Retail Specialist

  • Oct 2016 - Jun 2017

  -Process refund or replacement for missing and damaged parcels or items -Create invoice and return labels -Manage Inventory -Provides suggestions to ensure customers can find and discover anything they want to buy online. -Process refund or replacement for missing and damaged parcels or items -Create invoice and return labels -Manage Inventory -Provides suggestions to ensure customers can find and discover anything they want to buy online.