Experience

Ontario Wholesale Energy Gas & Electric

• Canada
• Oil and Gas
• 1 - 100 Employee

• Compliance Coordinator

  • Aug 2022 - Present

  • Oversee and manage a portfolio of approximately 100-180 customer accounts daily, ensuring timely updates and effective communication. • Develop, implement, and ensure adherence to compliance programs based on new and existing regulations set by the Ontario Energy Board. • Collaborate with internal teams to assess profit and loss risk associated with customers, resulting in a 35% increase in sales revenue and successful risk mitigation. • Streamline customer communication processes, leading to improved performance and customer satisfaction. Show less

• Customer Experience

  • Feb 2021 - Present

  • Proactively handled customer and sales agent inquiries via email and phone, providing prompt and comprehensive responses. • Managed diverse tasks concurrently, including handling escalations, time critical issues, maintaining records, and generating daily reports. • Ensured compliance standards were met by maintaining accurate and up-to-date customer files, contracts, and billing information. • Collaborated with cross-functional teams to resolve customer issues promptly and accurately. Show less



Optima Communications International

• Canada
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Experience Specialist

  • Dec 2019 - Jan 2021

  • Provided excellent service and support to Toronto Hydro customers through various applications and CRM platforms. • Assisted customers in understanding billing statements and addressed inquiries regarding product and service purchases. • Utilized active listening and problem-solving skills to resolve issues and complaints, ensuring customer satisfaction. • Maintained accurate records and collaborated with teams to find suitable solutions. • Provided excellent service and support to Toronto Hydro customers through various applications and CRM platforms. • Assisted customers in understanding billing statements and addressed inquiries regarding product and service purchases. • Utilized active listening and problem-solving skills to resolve issues and complaints, ensuring customer satisfaction. • Maintained accurate records and collaborated with teams to find suitable solutions.



Jacobs and Co. Steakhouse

• Toronto, Ontario, Canada

• Fine Dining Server

  • Mar 2017 - Feb 2020

  • Contributed to company revenue growth by delivering exceptional fine dining experiences and ensuring customer satisfaction. • Worked collaboratively with a dedicated team to provide high-quality and detailed-oriented service during high-volume periods. • Demonstrated extensive knowledge of wines and successfully paired them with featured dishes on the menu. • Contributed to company revenue growth by delivering exceptional fine dining experiences and ensuring customer satisfaction. • Worked collaboratively with a dedicated team to provide high-quality and detailed-oriented service during high-volume periods. • Demonstrated extensive knowledge of wines and successfully paired them with featured dishes on the menu.