Eirene W.
Senior UX Researcher at Propel, Inc- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Russian Professional working proficiency
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Swahili Limited working proficiency
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Chinese Limited working proficiency
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Italian Limited working proficiency
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Amharic Elementary proficiency
Topline Score
Bio
Rajay L.
Eirene is an incredibly talented researcher and colleague. She is very thoughtful in the way that she shows up for her coworkers, projects and as a mentor. I was able to work with Eirene on several projects and her ability to clearly communicate and share knowledge and tips has done nothing but enhance my own research abilities and the way that I think about problem solving. She is smart, insightful and adaptable which lends really well to a career in research. She empathizes with the user experience and can translate learnings into business insights very well. Her knowledge not only of several languages, but also of design thinking and processes is a true asset. Any company would be incredibly lucky to have Eirene on their team and any employee would be fortunate to have her as a mentor and a peer. I am super lucky and thankful to have crossed paths with Eirene.
Kaela Gallo
I had the privilege of working with Eirene at Propel, and I was continually impressed by her meticulous approach and remarkable expertise. I wholeheartedly recommend her as a dedicated, collaborative UX researcher. Eirene's commitment to excellence shines through in her ability to ask profound questions, ensuring that projects are well-executed and inclusive. Her enthusiasm for collaboration is infectious; she consistently goes the extra mile, whether initiating brainstorm sessions, suggesting training programs, or championing innovative A/B tests. Her "doer" mindset has invigorated our team and motivated us all to iterate on our thinking and our processes. Eirene's open-mindedness and "strong opinion, loosely held" philosophy foster environments where ideas flourish and solutions are refined collaboratively. She consistently advocates for users, demonstrating her ethical and empathetic stance in survey design, consent, and privacy considerations. Her thoroughness is evident in everything she does – from detailed analyses of NPS surveys to comprehensive reviews that elevate team understanding. While she is wonderfully thorough, Eirene recognizes the importance of striking a balance between depth and efficiency. Her dedication to continuous improvement is evident, as she refines documentation and embraces the challenge of optimizing information sharing. During our time working together, Eirene's contributions not only met but exceeded expectations. She is a catalyst for growth, consistently delivering results while fostering a collaborative and user-centric environment. I'm excited to witness her ongoing journey of success!
Rajay L.
Eirene is an incredibly talented researcher and colleague. She is very thoughtful in the way that she shows up for her coworkers, projects and as a mentor. I was able to work with Eirene on several projects and her ability to clearly communicate and share knowledge and tips has done nothing but enhance my own research abilities and the way that I think about problem solving. She is smart, insightful and adaptable which lends really well to a career in research. She empathizes with the user experience and can translate learnings into business insights very well. Her knowledge not only of several languages, but also of design thinking and processes is a true asset. Any company would be incredibly lucky to have Eirene on their team and any employee would be fortunate to have her as a mentor and a peer. I am super lucky and thankful to have crossed paths with Eirene.
Kaela Gallo
I had the privilege of working with Eirene at Propel, and I was continually impressed by her meticulous approach and remarkable expertise. I wholeheartedly recommend her as a dedicated, collaborative UX researcher. Eirene's commitment to excellence shines through in her ability to ask profound questions, ensuring that projects are well-executed and inclusive. Her enthusiasm for collaboration is infectious; she consistently goes the extra mile, whether initiating brainstorm sessions, suggesting training programs, or championing innovative A/B tests. Her "doer" mindset has invigorated our team and motivated us all to iterate on our thinking and our processes. Eirene's open-mindedness and "strong opinion, loosely held" philosophy foster environments where ideas flourish and solutions are refined collaboratively. She consistently advocates for users, demonstrating her ethical and empathetic stance in survey design, consent, and privacy considerations. Her thoroughness is evident in everything she does – from detailed analyses of NPS surveys to comprehensive reviews that elevate team understanding. While she is wonderfully thorough, Eirene recognizes the importance of striking a balance between depth and efficiency. Her dedication to continuous improvement is evident, as she refines documentation and embraces the challenge of optimizing information sharing. During our time working together, Eirene's contributions not only met but exceeded expectations. She is a catalyst for growth, consistently delivering results while fostering a collaborative and user-centric environment. I'm excited to witness her ongoing journey of success!
Rajay L.
Eirene is an incredibly talented researcher and colleague. She is very thoughtful in the way that she shows up for her coworkers, projects and as a mentor. I was able to work with Eirene on several projects and her ability to clearly communicate and share knowledge and tips has done nothing but enhance my own research abilities and the way that I think about problem solving. She is smart, insightful and adaptable which lends really well to a career in research. She empathizes with the user experience and can translate learnings into business insights very well. Her knowledge not only of several languages, but also of design thinking and processes is a true asset. Any company would be incredibly lucky to have Eirene on their team and any employee would be fortunate to have her as a mentor and a peer. I am super lucky and thankful to have crossed paths with Eirene.
Kaela Gallo
I had the privilege of working with Eirene at Propel, and I was continually impressed by her meticulous approach and remarkable expertise. I wholeheartedly recommend her as a dedicated, collaborative UX researcher. Eirene's commitment to excellence shines through in her ability to ask profound questions, ensuring that projects are well-executed and inclusive. Her enthusiasm for collaboration is infectious; she consistently goes the extra mile, whether initiating brainstorm sessions, suggesting training programs, or championing innovative A/B tests. Her "doer" mindset has invigorated our team and motivated us all to iterate on our thinking and our processes. Eirene's open-mindedness and "strong opinion, loosely held" philosophy foster environments where ideas flourish and solutions are refined collaboratively. She consistently advocates for users, demonstrating her ethical and empathetic stance in survey design, consent, and privacy considerations. Her thoroughness is evident in everything she does – from detailed analyses of NPS surveys to comprehensive reviews that elevate team understanding. While she is wonderfully thorough, Eirene recognizes the importance of striking a balance between depth and efficiency. Her dedication to continuous improvement is evident, as she refines documentation and embraces the challenge of optimizing information sharing. During our time working together, Eirene's contributions not only met but exceeded expectations. She is a catalyst for growth, consistently delivering results while fostering a collaborative and user-centric environment. I'm excited to witness her ongoing journey of success!
Rajay L.
Eirene is an incredibly talented researcher and colleague. She is very thoughtful in the way that she shows up for her coworkers, projects and as a mentor. I was able to work with Eirene on several projects and her ability to clearly communicate and share knowledge and tips has done nothing but enhance my own research abilities and the way that I think about problem solving. She is smart, insightful and adaptable which lends really well to a career in research. She empathizes with the user experience and can translate learnings into business insights very well. Her knowledge not only of several languages, but also of design thinking and processes is a true asset. Any company would be incredibly lucky to have Eirene on their team and any employee would be fortunate to have her as a mentor and a peer. I am super lucky and thankful to have crossed paths with Eirene.
Kaela Gallo
I had the privilege of working with Eirene at Propel, and I was continually impressed by her meticulous approach and remarkable expertise. I wholeheartedly recommend her as a dedicated, collaborative UX researcher. Eirene's commitment to excellence shines through in her ability to ask profound questions, ensuring that projects are well-executed and inclusive. Her enthusiasm for collaboration is infectious; she consistently goes the extra mile, whether initiating brainstorm sessions, suggesting training programs, or championing innovative A/B tests. Her "doer" mindset has invigorated our team and motivated us all to iterate on our thinking and our processes. Eirene's open-mindedness and "strong opinion, loosely held" philosophy foster environments where ideas flourish and solutions are refined collaboratively. She consistently advocates for users, demonstrating her ethical and empathetic stance in survey design, consent, and privacy considerations. Her thoroughness is evident in everything she does – from detailed analyses of NPS surveys to comprehensive reviews that elevate team understanding. While she is wonderfully thorough, Eirene recognizes the importance of striking a balance between depth and efficiency. Her dedication to continuous improvement is evident, as she refines documentation and embraces the challenge of optimizing information sharing. During our time working together, Eirene's contributions not only met but exceeded expectations. She is a catalyst for growth, consistently delivering results while fostering a collaborative and user-centric environment. I'm excited to witness her ongoing journey of success!
Credentials
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Certificate of UX article publication at UXNESS
UXnessSep, 2022- Nov, 2024 -
Foundations of User Experience Design
CourseraJul, 2021- Nov, 2024
Experience
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Propel, Inc
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United States
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Software Development
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1 - 100 Employee
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Senior UX Researcher
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Jan 2023 - Jul 2023
Propel's fintech mobile app helps 5+ million low-income Americans track their benefits, redeem offers, and apply for jobs. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Lead mixed methods research with product and CX. • Methods include surveys, quantitative analysis, IDIs, concepts tests, data visualizations, and co-design. Tools included Google, Typeform, VideoAsk, and Notably. • Collaborate with 3 other UX researchers to evolve processes, tools, and methodologies, including conducting… Show more Propel's fintech mobile app helps 5+ million low-income Americans track their benefits, redeem offers, and apply for jobs. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Lead mixed methods research with product and CX. • Methods include surveys, quantitative analysis, IDIs, concepts tests, data visualizations, and co-design. Tools included Google, Typeform, VideoAsk, and Notably. • Collaborate with 3 other UX researchers to evolve processes, tools, and methodologies, including conducting internal research on ChatGPT/AI applications, strengthening internal PII policies, and supporting craft development. 𝐒𝐄𝐋𝐄𝐂𝐓 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 • Conducted a three-phase discovery project on a key business segment that led to organization-wide knowledge building and a follow-on strategy & research study. Methods included a literature review, moderated interviews (English & Spanish), and multi-media storytelling. • Delivered mixed methods analysis of NPS scores and reviews, resulting in key design takeaways and recommendations for improving survey methodology Show less Propel's fintech mobile app helps 5+ million low-income Americans track their benefits, redeem offers, and apply for jobs. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Lead mixed methods research with product and CX. • Methods include surveys, quantitative analysis, IDIs, concepts tests, data visualizations, and co-design. Tools included Google, Typeform, VideoAsk, and Notably. • Collaborate with 3 other UX researchers to evolve processes, tools, and methodologies, including conducting… Show more Propel's fintech mobile app helps 5+ million low-income Americans track their benefits, redeem offers, and apply for jobs. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Lead mixed methods research with product and CX. • Methods include surveys, quantitative analysis, IDIs, concepts tests, data visualizations, and co-design. Tools included Google, Typeform, VideoAsk, and Notably. • Collaborate with 3 other UX researchers to evolve processes, tools, and methodologies, including conducting internal research on ChatGPT/AI applications, strengthening internal PII policies, and supporting craft development. 𝐒𝐄𝐋𝐄𝐂𝐓 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 • Conducted a three-phase discovery project on a key business segment that led to organization-wide knowledge building and a follow-on strategy & research study. Methods included a literature review, moderated interviews (English & Spanish), and multi-media storytelling. • Delivered mixed methods analysis of NPS scores and reviews, resulting in key design takeaways and recommendations for improving survey methodology Show less
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Mad*Pow
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Design Services
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1 - 100 Employee
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Senior UX Researcher
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Jan 2021 - Nov 2022
Mad*Pow (now integrated within Born XDS) was an agency that leveraged design, research and behavior change to create innovative experiences and solutions. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Served as project and research lead for Fortune 1000 companies in the health domain. Methods included IDIs, concepts tests, A/B tests, diary studies, survey design, usability, data visualizations, and co-design/workshop design and facilitation. Tools included dscout, Dovetail and SurveyMonkey… Show more Mad*Pow (now integrated within Born XDS) was an agency that leveraged design, research and behavior change to create innovative experiences and solutions. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Served as project and research lead for Fortune 1000 companies in the health domain. Methods included IDIs, concepts tests, A/B tests, diary studies, survey design, usability, data visualizations, and co-design/workshop design and facilitation. Tools included dscout, Dovetail and SurveyMonkey. • Collaborated with internal research team members and non-researchers to evolve research protocols and processes. 𝐒𝐄𝐋𝐄𝐂𝐓 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 • Conducted a two-part usability study with patients and physicians to evaluate mobile/web interfaces across 300+ indicators and proposed design recommendations for visualization improvements • Completed a two-phase qualitative study on the digital patient experience with 70 participants across 4 countries, leading to research recommendations around content, voice and tone, information architecture, and SEO strategy • Conducted a 6-month, multi-phase diary study with patients to explore behavioral patterns, pain points, and overall condition management, and uncover strategic and tactical insights and recommendations • Managed research for the development of patient-focused journey maps to frame internal strategy, roadmapping and knowledge management Show less Mad*Pow (now integrated within Born XDS) was an agency that leveraged design, research and behavior change to create innovative experiences and solutions. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Served as project and research lead for Fortune 1000 companies in the health domain. Methods included IDIs, concepts tests, A/B tests, diary studies, survey design, usability, data visualizations, and co-design/workshop design and facilitation. Tools included dscout, Dovetail and SurveyMonkey… Show more Mad*Pow (now integrated within Born XDS) was an agency that leveraged design, research and behavior change to create innovative experiences and solutions. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Served as project and research lead for Fortune 1000 companies in the health domain. Methods included IDIs, concepts tests, A/B tests, diary studies, survey design, usability, data visualizations, and co-design/workshop design and facilitation. Tools included dscout, Dovetail and SurveyMonkey. • Collaborated with internal research team members and non-researchers to evolve research protocols and processes. 𝐒𝐄𝐋𝐄𝐂𝐓 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 • Conducted a two-part usability study with patients and physicians to evaluate mobile/web interfaces across 300+ indicators and proposed design recommendations for visualization improvements • Completed a two-phase qualitative study on the digital patient experience with 70 participants across 4 countries, leading to research recommendations around content, voice and tone, information architecture, and SEO strategy • Conducted a 6-month, multi-phase diary study with patients to explore behavioral patterns, pain points, and overall condition management, and uncover strategic and tactical insights and recommendations • Managed research for the development of patient-focused journey maps to frame internal strategy, roadmapping and knowledge management Show less
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ideas42
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United States
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Civic and Social Organizations
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100 - 200 Employee
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Senior Associate (Behavioral Economics & UX)
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Aug 2018 - Dec 2020
ideas42 provides consulting services to apply behavioral insights-focused design across 45+ countries. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Led and contributed to behavioral economics-focused qualitative research and design in West/Central Africa. Methods included literature reviews, IDIs, grounded theory, and behavioral design. • Managed all aspects of the project lifecycle, including creating research and design tools, work planning and project scoping, running meetings, tracking… Show more ideas42 provides consulting services to apply behavioral insights-focused design across 45+ countries. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Led and contributed to behavioral economics-focused qualitative research and design in West/Central Africa. Methods included literature reviews, IDIs, grounded theory, and behavioral design. • Managed all aspects of the project lifecycle, including creating research and design tools, work planning and project scoping, running meetings, tracking project budget and spending, and managing outside vendors. 𝐒𝐄𝐋𝐄𝐂𝐓 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 • Led a team of 10 to design and facilitate a 6-month remote design course with Ministry of Health partners in Burkina Faso and Niger, resulting in 30+ wireframes and 4 final prototypes • Conducted qualitative research (100+ interviews, in-field), design and usability testing (2 field visits) for a suite of 4 behavioral interventions currently under implementation in the Democratic Republic of the Congo. Show less ideas42 provides consulting services to apply behavioral insights-focused design across 45+ countries. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Led and contributed to behavioral economics-focused qualitative research and design in West/Central Africa. Methods included literature reviews, IDIs, grounded theory, and behavioral design. • Managed all aspects of the project lifecycle, including creating research and design tools, work planning and project scoping, running meetings, tracking… Show more ideas42 provides consulting services to apply behavioral insights-focused design across 45+ countries. 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 • Led and contributed to behavioral economics-focused qualitative research and design in West/Central Africa. Methods included literature reviews, IDIs, grounded theory, and behavioral design. • Managed all aspects of the project lifecycle, including creating research and design tools, work planning and project scoping, running meetings, tracking project budget and spending, and managing outside vendors. 𝐒𝐄𝐋𝐄𝐂𝐓 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 • Led a team of 10 to design and facilitate a 6-month remote design course with Ministry of Health partners in Burkina Faso and Niger, resulting in 30+ wireframes and 4 final prototypes • Conducted qualitative research (100+ interviews, in-field), design and usability testing (2 field visits) for a suite of 4 behavioral interventions currently under implementation in the Democratic Republic of the Congo. Show less
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Pencils of Promise
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United States
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Non-profit Organizations
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1 - 100 Employee
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Quant & Qual Graduate Intern, Data Analytics (while FT student at Columbia University)
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Jan 2018 - Jun 2018
Pencils of Promise designs reading curriculum for students and schools in Guatemala, Ghana and Laos. Pencils of Promise designs reading curriculum for students and schools in Guatemala, Ghana and Laos.
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Jain Family Institute
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United States
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Think Tanks
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1 - 100 Employee
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Capstone Consultant, Universal Basic Income (while FT student at Columbia University)
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Nov 2017 - May 2018
The Jain Family Institute is a nonpartisan applied research organization in the social sciences on topics such as guaranteed income, digital ethics and governance, and higher education finance. The Jain Family Institute is a nonpartisan applied research organization in the social sciences on topics such as guaranteed income, digital ethics and governance, and higher education finance.
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Columbia University
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United States
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Higher Education
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700 & Above Employee
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Teaching Assistant for Microeconomics (while FT student at Columbia University)
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Sep 2017 - Dec 2017
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Kageno Worldwide
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United States
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Non-profit Organizations
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1 - 100 Employee
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Statistical Analysis Intern (while FT student at Columbia University)
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Jun 2017 - Aug 2017
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United Nations
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International Affairs
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700 & Above Employee
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Graduate Intern, Program Research (while FT student at Columbia University)
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Jan 2017 - Aug 2017
UN Women (New York, NY) and UN Development Programme (Panama City, Panama) UN Women (New York, NY) and UN Development Programme (Panama City, Panama)
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Foreign Policy
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United States
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Book and Periodical Publishing
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100 - 200 Employee
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Research Consultant (while FT student at Columbia University)
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Jan 2017 - Apr 2017
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City Bar Justice Center
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United States
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Legal Services
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1 - 100 Employee
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Program Coordinator, Immigrant Justice Project
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Sep 2014 - Aug 2016
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U.S. Department of State
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United States
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International Affairs
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700 & Above Employee
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J. William Fulbright Teaching Fellow at Pacific National University
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Sep 2013 - Jun 2014
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Education
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Columbia | SIPA
Master in International Affairs, Economic and Political Development -
MS TCDC (Arusha, Tanzania)
Intermediate Kiswahili, 4.0/4.0 -
Amherst College
Bachelor of Arts - BA -
Saint Petersburg State University
Bard-Smolny College of Liberal Arts, 4.0/4.0 -
Scuola Italiana del Greenwich Village
Community
