Experience

Berkshire Hathaway HomeServices Florida Network Realty

• United States
• Real Estate
• 300 - 400 Employee

• Broker Associate

  • Oct 2016 - Present

  Atlantic Beach, FL

• Real Estate Sales Associate

  • Nov 2005 - Present

  A licensed member of the National Association of Realtors (NAR). Negotiate contracts for the purchase and sale of real estate. Manage client transactions according to Florida law while maintaining a strict code of ethics and professionalism.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Business Account Executive (BAE)

  • May 2008 - Dec 2013

  Jacksonville, FL Responsible for acquiring new commercial customers for Comcast's broadband Internet, Phone and Video service(s) while meeting established activity and quota goals. Develop leads through a combination of daily cold calling via telephone and in person contact, schedule appointments, meet with potential business owners and decision makers to determine needs, prepare proposals and present cost effective solutions in a professional manner to close opportunities by utilizing SalesForce.com CRM.



Computer Management Consultants (CMC)

• Senior Account Executive

  • Apr 2005 - Mar 2006

  Marketed Computer Management Consultants' IT Solutions and Services to existing and potential clients within the Jacksonville and surrounding cities. Developed and/or enhanced relationships with Directors, CIOs and Senior Management personnel to promote CMC's Staff Augmentation, Managed Services and Deliverable-Based Solutions. Assisted Staffing Services in finding the right candidates for our clients' requirements in a quick, professional and economical manner. Conducted interviews with… Show more Marketed Computer Management Consultants' IT Solutions and Services to existing and potential clients within the Jacksonville and surrounding cities. Developed and/or enhanced relationships with Directors, CIOs and Senior Management personnel to promote CMC's Staff Augmentation, Managed Services and Deliverable-Based Solutions. Assisted Staffing Services in finding the right candidates for our clients' requirements in a quick, professional and economical manner. Conducted interviews with candidates to verify skill set. Consulted with clients to verify strategic initiatives and provide a long-term, cost-effective solution. Show less



Enterprise Integration (EI)

• Learning Solutions Account Executive

  • Jul 2000 - Apr 2005

  Enterprise Integration is a Professional Services Firm that provides information technology (IT) solutions driven by our customers' business strategies and needs and ensures measurable and sustainable results through world class people, processes and tools. Learning Solutions Account Executive Provided consultative sales strategy to corporations and individuals pursuing technical skills training and IT certifications. Managed and developed new and existing sales training team and… Show more Enterprise Integration is a Professional Services Firm that provides information technology (IT) solutions driven by our customers' business strategies and needs and ensures measurable and sustainable results through world class people, processes and tools. Learning Solutions Account Executive Provided consultative sales strategy to corporations and individuals pursuing technical skills training and IT certifications. Managed and developed new and existing sales training team and determined appropriate staffing levels and competency needs. Conducted data gathering and market analysis, evaluated alternatives and made recommendations for solutions that differentiated us from our competitors. Prepared and provided to upper management monthly, quarterly and annual sales forecast. Developed Methods and Procedures (M&Ps) for Learning Solutions processes. Consistently exceeded monthly sales goals and quota Recognized by client for delivering instruction which increased the productivity and quality results of the participants Show less



AT&T Universal Card Services

• Education & Training/HR

  • Jan 1990 - Jul 2000

  Delivered management/leadership training to over 500 executives. Program Leader and Instructor of the New Hire Orientation sessions for staff and officers. Conducted training needs analysis, including task analysis, learner analysis, identification of associated skills and knowledge, and selection of appropriate delivery strategies.

• Customer Service/Risk Management/Fraud Prevention

  • Jan 1990 - Sep 1994

  Responded to inbound calls made by customers and potential customers regarding the approval or denial of credit card applications, credit line increase requests and responded via verbal or written response to correspondence received. Partnered with merchants, FBI, Secret Service and law enforcement agencies to intercept the use of stolen or counterfeit credit cards. Identified and reported methods of fraud operations and trends and carried out fraud countermeasures. Selected by management… Show more Responded to inbound calls made by customers and potential customers regarding the approval or denial of credit card applications, credit line increase requests and responded via verbal or written response to correspondence received. Partnered with merchants, FBI, Secret Service and law enforcement agencies to intercept the use of stolen or counterfeit credit cards. Identified and reported methods of fraud operations and trends and carried out fraud countermeasures. Selected by management to coach and mentor new associates and provide training on policies, procedures and guidelines within the department Member of the team awarded top departmental award for quality and effectiveness of Fraud and Risk Management Recognized as top departmental performer for quality and best practices



Citibank Universal Card Services

• Professional Skills Instructor/Developer

  • Jan 1990 - Jul 2000

  A Malcolm Baldrige Quality Award winning provider of financial services with over 13 billion in assets and 10 million accounts. Delivered management/leadership training to over 500 executives. Program Leader and Instructor of the New Hire Orientation sessions for staff and officers. Conducted training needs analysis, including task analysis, learner analysis, identification of associated skills and knowledge, and selection of appropriate delivery strategies. Based on outstanding… Show more A Malcolm Baldrige Quality Award winning provider of financial services with over 13 billion in assets and 10 million accounts. Delivered management/leadership training to over 500 executives. Program Leader and Instructor of the New Hire Orientation sessions for staff and officers. Conducted training needs analysis, including task analysis, learner analysis, identification of associated skills and knowledge, and selection of appropriate delivery strategies. Based on outstanding performance and conceptual thinking capabilities, selected to participate on Continuous Improvement Team to improve the selection and hiring of new employees Consistently ranked 4.7 out of 5.0 by class participants for effectiveness of training delivery and value added

• HR Education & Training

  • Jan 1990 - Jul 2000

  A Malcolm Baldrige Quality Award winning provider of financial services with over 13 billion in assets and 10 million accounts



Beverly J. Hecht

• Technical Performance Consultant

  • Mar 1996 - May 1999

  Represented Citibank UCS in the Jacksonville Training Consortium (JTC) to leverage cost and quality of curriculum delivered. Primary contributor of course offerings, resulting in cost savings to the business in excess of $75K yearly. Assisted in managing expenses at or below $794K to contribute to an overall savings of $350K for 1998. Developed/delivered instructor-led technical learning opportunities, IT developed systems, networked applications and related software training. Identified… Show more Represented Citibank UCS in the Jacksonville Training Consortium (JTC) to leverage cost and quality of curriculum delivered. Primary contributor of course offerings, resulting in cost savings to the business in excess of $75K yearly. Assisted in managing expenses at or below $794K to contribute to an overall savings of $350K for 1998. Developed/delivered instructor-led technical learning opportunities, IT developed systems, networked applications and related software training. Identified, reviewed and evaluated vendor courses and materials; coordinated course implementation and delivery. Managed vendor relationships and negotiated pricing structures. Member of team that integrated AT&T UCU with Citibank Corporate Education in support of Citicorp's acquisition of AT&T UCS Selected to partner with outsourcing vendor to provide career transition services to associates impacted by merger and acquisition Show less



Universal Card University's

• Training Administrator

  • Sep 1994 - Mar 1996

  which maintained confidential data and information pertaining to internal and external courses completed by managers and staff. Managed and developed direct reports by identifying learning opportunities, evaluating performance and building an effective, cohesive team. Analyzed training database information and generated managerial reports for informational/decision-making purposes. Implemented procedures to reduce costs and maximize resources. Member of team recognized for outstanding… Show more which maintained confidential data and information pertaining to internal and external courses completed by managers and staff. Managed and developed direct reports by identifying learning opportunities, evaluating performance and building an effective, cohesive team. Analyzed training database information and generated managerial reports for informational/decision-making purposes. Implemented procedures to reduce costs and maximize resources. Member of team recognized for outstanding contribution to leadership development of organization Selected to present AT&T UCS success story to external partners benchmarking recipients of the distinguished Malcolm Baldrige Quality Show less