Experience

Rave Mobile Safety

• United States
• Software Development
• 100 - 200 Employee

• Revenue Operations Manager

  • Apr 2022 - Present

• Customer Success Operations Manager

  • Dec 2018 - Present

  Rave Mobile Safety provides the leading critical communication and data platform trusted to help save lives. Used by leading state and local public safety agencies, the award-winning Rave platform including Rave Alert™, Rave 911 Suite, Rave Panic Button™, Rave Guardian™, Rave Prepare™ and Rave Eyewitness™ protects millions of individuals.



Alert Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Manager of Stategic Accounts, EDU

  • Nov 2011 - Jul 2019

  I'm responsible for the overall account management of Alert Solutions' strategic accounts. •Business Development in Emerging Markets and Strategy for Customer Retention •Improving workflow processes and implementing strategies to improve overall client satisfaction •Monitoring and tracking the management of customer feedback to identify needed product enhancements and prioritize existing client needs. •Cross-departmental teamwork to ensure fastest possible issue resolutions. •Built and managed team of Level 1 and Level 2 technical support agents and Account Management team. •Develop both written and video documentation essential to the scalability of education product line. About Alert Solutions Alert Solutions provides dynamic cloud-based multi-channel messaging technology and web services for customers in education and healthcare, leveraging its robust platform of email, voice, fax, and SMS text messaging. Alert Solutions' powerful web services API integrates into any existing software or web-based platform. Alert Solutions ensures communications are transmitted efficiently and securely, enabling organizations to relay important information to their audiences. For more information, visit www.alertsolutions.com Show less



oDesk

• Technology, Information and Internet
• 700 & Above Employee

• Freelance Marketing Professional

  • May 2011 - Jun 2012

  I primarily work with start-ups to create a marketing strategy then implement it by hiring and managing the appropriate team members. I also complete a variety of personal assistant and administrative tasks daily. Job duties have included: *Brand development *Web research *Business and sales strategy development *SEO strategy including SMM, blog maintenance, other web 2.0 *Billing *CRM I primarily work with start-ups to create a marketing strategy then implement it by hiring and managing the appropriate team members. I also complete a variety of personal assistant and administrative tasks daily. Job duties have included: *Brand development *Web research *Business and sales strategy development *SEO strategy including SMM, blog maintenance, other web 2.0 *Billing *CRM



Quikdine Inc.

• Office Manager

  • Aug 2007 - Feb 2008

  •Manage and schedule delivery staff •Manage inventory •Handle customer orders, complaints, and questions •Process credit card transactions and cash management •Market software package to potential franchisees •Market delivery service to area restaurant •Update website menus and photos as needed •Creation of business-to-business sales proposal for local directory startup site •Manage and schedule delivery staff •Manage inventory •Handle customer orders, complaints, and questions •Process credit card transactions and cash management •Market software package to potential franchisees •Market delivery service to area restaurant •Update website menus and photos as needed •Creation of business-to-business sales proposal for local directory startup site



yTen Business Solutions

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• FIT Contract Team Leader/Marketing Coordinator

  • May 2004 - Sep 2005

  •Develop and maintain relationships with lodging and activity vendors and vistor bureaus in North America •Mediate disputes between customers and vendors •Maintain website inventory; enter pricing, photos, and descriptions •Implement new programs to increase product sales, vendor and customer satisfaction •Attend trade shows and travel tours to develop new and existing destinations •Develop and maintain relationships with lodging and activity vendors and vistor bureaus in North America •Mediate disputes between customers and vendors •Maintain website inventory; enter pricing, photos, and descriptions •Implement new programs to increase product sales, vendor and customer satisfaction •Attend trade shows and travel tours to develop new and existing destinations