Operations Director

• Aug 2022 - Present

Coordinator

• Jan 2021 - Sep 2022

Monitor burglary and fire suppression systems of all Walmart facilities in the US and Puerto Rico. Determine and perform as-needed programming changes to onsite security equipment to allow management to arm/disarm facilities. Perform key access control functions, to include updating associate access levels, configuring access levels, and trouble-shooting access control utilities. Provide daily detailed reports to leadership teams regarding site-specific security and emergency occurrences and overall shift performance. • Maintain vigilance during scheduled shift, placing emphasis on ongoing activity and events such as severe weather Show less

Field Project Supervisor

• Jul 2018 - Mar 2020

Drove implementation of real estate plans for project facilities (e.g., remodels, new stores, relocation's, new formats, and expansions). Directed associates, on process and procedures for facility set up for projects, including reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on assigning additional staff to meet all company and facility goals. Drove and monitored sales and project budget. • Provided and supported the implementation of business solutions • Managed and helped developed very first dedicated store planning teams for remodels and special projects Show less

Image Technician

• 2017 - 2018

Coordinated with buying and modular teams to photograph, retouch, and dimension products for store planning and in-store placement and display. Enhanced composition, tone, color, and resolution of digital images for use on Walmart.com and Jet.com. Mentored and trained new associates in primary techniques developed. • Created actions in Photoshop, increasing editing production by 15% and allowing for expedited flow-through of images to modular teams and stores Coordinated with buying and modular teams to photograph, retouch, and dimension products for store planning and in-store placement and display. Enhanced composition, tone, color, and resolution of digital images for use on Walmart.com and Jet.com. Mentored and trained new associates in primary techniques developed. • Created actions in Photoshop, increasing editing production by 15% and allowing for expedited flow-through of images to modular teams and stores

Business Manager

• Apr 2015 - Aug 2017

Established a platform for business development by opening a physical sales office for a new financial services company. Secured and implemented all technical and physical assets for daily operating needs. Formulated specific methodologies and practices for medium- to long-range business needs. Managed business contract negotiations and vendor selection. Provided daily operational support to all facets of business, including CRM database management, accounting procedures, the client application process, website development, reporting for sales, and financial planning. Negotiated business contracts with outside vendors. Perfected remote access techniques to create an easier and less invasive process for clients. • Configured CRM to specific company needs, eliminating repetitive administrative actions while increasing productivity • Introduced remote digital document signing, shortening sales cycle while tracking progress of clients through the program Show less

Operations Manager

• Jun 2013 - May 2015

Delivered full operational support for financial services organization with $35 million in annual sales. Developed and refined efficiencies across the organization, including the creation of dynamic departmental performance dashboards used in real-time sales and performance analysis. Oversaw reporting and analysis as well as the development of lender performance matrix used for forecasting and overall lender assessment. Implemented CRM development, creating automatic, outcome-based correspondence, and follow-up with clients, thus removing tedious administrative duties from advisers. • Created white label program offering referral partners turnkey solution for customized websites for client acquisition • Championed company to ranking No. 178 on Inc. 500 list of fastest-growing small businesses in the U.S. for 2013 Show less

Buyer / Technology Services

• Mar 2012 - Jun 2013

Assumed buying responsibilities for $64 million dollar category, including extended warranties, merchandise replacement plans, mobile phone handset protection, delivery and installation programs, and tech services member support hotline. Partnered and collaborated with divisional buying teams to develop bundled service protection plans for featured devices in the technology/electronics segment. Increased category sales while reducing returns. • Drove introduction and deployment of mobile phone protection/replacement program across 500+ retail chain. Increased segment sales by 15%• Awarded Sam’s Club buying department of the quarter in 2012• Managed supplier relationships, contract negotiations, in-club execution oversight, and reporting/analysis. Drove year-over-year growth across the program by 10% Show less

Tech Manager Sam's Club Photo Division

• Apr 2004 - Sep 2012

Oversaw technical and photo production support for 575 operating locations. Maintained project responsibility for implementation and introduction of new services, products, software, printers, and procedures for chain-wide deployment. Determined capital expenditures budget for equipment upgrades, managed environmental regulation education with associates, resolved technical and production issues and outages, and liaised between photo centers and vendors.• Introduced alternative service provider to support fleet, reducing service costs by $4 million annually• Transitioned fleet from analog/silver halide equipment to fully digital format eliminating hazardous waste stream, reducing associate hourly maintenance costs by 10% across fleet $2.8 million annually• Deployed the first web-based digital print service for in-club fulfillment in 1 hour, introducing a new revenue stream to the chain which drove $9 million in annual sales Show less

Operations Coordinator

• Jul 2003 - Apr 2004

Defined role and responsibilities required for position as first operations coordinator for division. Supported marketing and seasonal promotions and provided weekly divisional communications to field associates in alignment with divisional director and regional managers on corporate policies and direction. Streamlined internal communication by maintaining divisional web page, creating operations documents and forms, participating in monthly televised internal broadcasts, and supporting overall program communication needs. Created first divisional intranet website. Show less

Director of Operations

• Apr 2000 - Jul 2003

Managed district of 25 photo centers in western U.S. Maintained responsibility for overall financial and operational performance of each operating unit. Created budgets and sales projections, conducted semi-annual operational and technical audits, provided annual capacity assessments, and performed annual managerial evaluations. Increased district annual sales by 20% ($1.6 million in annual sales).