National Account Manager

• Dec 2022 - Present

• Nov 2021 - Jul 2022

• Attained maximum department volume of 170K and shift volume of 465K at 50 TPH, leading site in total volume and efficiency by implementing advanced excel modeling to efficiently allocate labor and capital• Managed a larger team of 170-200 associates while selecting and leading specific teams to improve the overall operation quality and mechanical speed by backtesting models on prior operation data• Developed team to increase chuting rates by 28% to 181 units/hour resulting in highest rates across all shifts by using core principles of Gemba Kaizen to set SMART goals and diagnose inefficiencies Show less

• Jun 2021 - Nov 2021

• Focused on quality and efficiency of the operation and reduced overall cycle time by max 50% and sustained a 34% reduction by implementing findings of data-tested excel models• Selected team of 10 quality associates to drive improvements in quality while managing a team of 70-80 associates• In order to improve department quality, visited and studied best practices at sister site and implemented a project with senior operations to achieve site expense reduction by $1M monthly

Student Analyst

• Aug 2019 - Jun 2021

• Diagnosed, facilitated, and assessed a multitude of technical issues faced by over 30 departments and 60,000 students • Coached and developed a team of 3 students to supervise a variety of technical issues and maintain high-quality criteria • Diagnosed, facilitated, and assessed a multitude of technical issues faced by over 30 departments and 60,000 students • Coached and developed a team of 3 students to supervise a variety of technical issues and maintain high-quality criteria

Call Center Representative

• Feb 2019 - Apr 2019