Senior Consultant

• Apr 2021 - Present

Team Lead, Content Team / Project Manager

• Nov 2019 - Apr 2021

The Content Team is comprised of a three-to-eight-member team who create contents that will aid in using our company’s software. These contents include documentations, videos, and Digital Adoption Platform (DAP) software. As the Content Team Lead, I have various responsibilities that entails working with my team, acting as a Scrum Product Owner for our projects, as well as managing our Digital Adoption Platform software called WalkMe. During this time, I also continue to implement our software to School Districts and State Agencies. Team Lead Responsibilities:• Set quarterly goals• Schedule professional growth training for the team• Answer questions and concerns for the team members• Assign tasks as neededProject Manager/Scrum Product Owner:• Utilize Agile Scrum Project Management Methodology• Manage the team’s Product Backlog and Sprint Backlog• Communicate with Project Sponsor and Stakeholders during Product Backlog grooming to ensure that the tasks are relevant and the requirements meet their expectations• Liaise between the sponsor, product owners, team members and other Stakeholders throughout the project• Schedule and/or attend Sprint Planning, Sprint Demo, Daily Scrum and Sprint RetrospectiveWalkMe (Digital Adoption Platform) Manager:• Create Walk-thrus, Smart Walk-thrus, Launchers, Resources and other functions within the WalkMe environment• Manage and review existing functions• Manage videos and documents that links to WalkMe in Vimeo and AWS S3Implementation Project Manager:• Utilize the Waterfall Project Management Methodology• Tasks include project planning, implementation, managing deliverables and timeline, set and track progress, training and execute project closing tasks• Communicate constantly with Districts and State Agencies with regards to their Implementation• Provide one-on-one support for the customers during their implementation until their go-live date to ensure that they are comfortable with utilizing the software

Project Manager

• Oct 2015 - Apr 2021

As a Project Manager, I have implemented our company's unique software to various school districts and state agencies. For a successful implementation, we have utilized the Waterfall Project Management Methodology. My tasks includes:• Project planning, implementation, managing deliverables and timeline, set and track progress, training and execute project closing tasks• Communicate constantly with Districts and State Agencies with regards to their Implementation• Provide one-on-one support for the customers during their implementation until their go-live date to ensure that they are comfortable with utilizing the software

IPS Regional Application Engineer

• Aug 2012 - Feb 2015

Supported regions technically by troubleshooting products and answering technical questions via technical support portal. Provided marketing and tender support to regions, aiding in efforts to meet planned revenue goals.• Provided tender support to regions by analyzing scope of work, assembling Scope of Supply, gathering Request for Quotation from vendors and Supply Chain, and creating technical documentations used during tender.• Assisted during tender process, guaranteeing region’s access to accurate information regarding products, as well as listing correct equipment required for project completion.• Liaised with Engineering, Supply Chain, third party vendors and Region, ensuring products were delivered on time for projects.• Gathered product line opportunity information from region and ECRM, resulting in win of opportunity and receipt of Breakthrough Revenues not originally in plan.• Delivered tender and technical support, which resulted in $20M revenue for product line.

Product Line Coordinator for Intelligent Production Systems (IPS)

• Nov 2011 - Feb 2015

Managed, compiled and presented various-sized Product Development Projects. Coordinated marketing material for product line. Monitored product line financial status, current installations and projects. • Reviewed pertinent documents for the project, such as Scope of Work, to develop the Business Case for the project• Liaised with various departments, as well as clients and other stakeholders, to estimate costs and schedule budget, to discuss progress status and ensure that deliverables are being met as per the Project Plan• Gathered documentations necessary and attended gate meetings, ensuring projects passes the stage gates and enabling products to be launched on time and on-budget.• Assisted in launching product which resulted in $5M of Pull Through Revenue• Track the Product Lifecycles of each of the products• Developed marketing collaterals, educating regions on products that Product Line was offering.• Updated and maintained Installation Databases, including historical record of installed products, as well as its reliability data.• Assembled financial data for Product Line, verifying revenues of region and product line were on track.

Field Engineer

• Apr 2008 - Nov 2011

Managed various-sized projects. Coordinated and supervised personnel assigned to project. Monitored project for safety and controlled Change Management process.• Wrote procedures, planned and coordinated projects, ensuring all clients’ demands were met.• Planned and tracked the project’s schedule and estimated costs.• Coordinated with Supply Chain and third party vendor to ensure that the project has adequate equipment and personnel for the job.• Liaised with clients and personnel to update project’s progress and acquire approvals during each project phases.• Performed Risk Analysis and Job Safety Analysis on each project, concluding job in safe and efficient manner.• Verified all documentations for each project were in place in accordance with Company’s policy, as well as outside policies that company was required to adhere to by compiling all documentations required for project per Client’s Scope of Work in job book.

Proposal Writer

• May 2009 - Jan 2010

Analyzed Scope of Work provided by client. Created Commercial and Technical documentations in accordance with Scope of Work.• Assisted in writing proposals for national and international clients, resulting in contracts worth thousands or millions of dollars.• Utilized Profit and Loss Statements to estimate pricing, track and forecast revenues for the project.

Sergeant - F-18 Airframe Mechanic

• Mar 2003 - Mar 2008

Led Marines during various deployments. Handled junior Marines welfare. Maintained and troubleshot F-18 Aircrafts. Monitored and Controlled Squadron supplies as Expeditor.• Counselled junior Marines, ensuring welfare and safety.• Ensure maintenance was completed correctly and efficiently by utilizing schematics and Technical Publications.• Inspected tools and parts for safety, as well as for productivity reasons, resulting in 0 safety incidents during tenure.• Acted as squadron’s expeditor and ensured squadron had materials and parts required to accomplish duty.