Senior EUC Technician

• Feb 2022 - Present

Field Engineer

• Mar 2021 - Feb 2022

End User Support Specialist

• Nov 2015 - Mar 2021

I.T Engineer

• Oct 2013 - Nov 2015

Key tasks: • Business Analysis (Requirements gathering and Process Analysis). • Experienced in Infrastructure change controls with focus on business requirements, impact analysis and implementation. • Provided documentations of business support overviews and standard operating procedures of BAU work within the network infrastructure. • Physical Office Infrastructure management and support with Incident management through HP ticketing system. • Provides 2nd and 3rd level support for infrastructure system. • User Acceptance Testing through use cases. • Project Engineering – Assists on commissioning and decommissioning Downer offices and remote sites in New Zealand. Show less

Technical Support

• Apr 2012 - Sep 2013

• Assists our clients in installing and configuring internet services and network equipments including modem, router, switch, VOIP and IPTV. • Troubleshooting internet and network problems and diagnosing and solving hardware and software faults. • Creates, manages and assists iiNet customers account, email and password issues. • Resolves iiNet product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following-up to ensure resolution. • Handles T.I.O. (Telecommunication Industry Ombudsman) complaints and other escalations. • Floor walks and assists customer service representative. Show less

Network Support Engineer

• Apr 2010 - Dec 2011

• Manages, maintains, and monitor WIndows Server 2003 and Windows Server 2008 Remote Authentication Dial In User Service (RADIUS), Bluecoat Proxy SG, Aventail, RSA SecurID, Cisco Ironport, and DHCP server. • Handles email gateway administration and support. • IP address management and security. • Manages Active Directory accounts for Aventail, RSA SecurID, Cisco Ironport and internet with RADIUS server. • Performs administrative support for Aventail SSL VPN Secure Remote Access, RSA SecurID. • Manage, monitor and support the network (LAN and WAN) of San Miguel Corporation and its subsidiaries, thru phone, email, and on-site. • Implement, troubleshoot and maintain Cisco (LAN) Local Area Network, (WAN) Wide Area Network and VoIP. • Provides technical assistance on PC troubleshooting - Hardware and Software. • Provide support for the installation and configuration of Cisco routers and switches. • Responsible for preparing and maintaining trouble tickets. • Maintains CISCO router and switch configurations. • Provide network node availability and performance. Show less