Experience

AQUA STAR USA CORP

• United States
• Food & Beverages
• 1 - 100 Employee

• Credit Analyst

  • Apr 2021 - Present

  Timely reconciliation if Vendor and GL accounts to improve team productivity and resolve disputes easily Created and prepared 20 weekly and monthly status reports to ensure clients consistently received timely and complete information decreasing collection efforts Reviewed and evaluated 50-100 credit requests and profiles per week Perform trend analysis on aging accounts and ensure all significant fluctuations are properly explained and supported Timely reconciliation if Vendor and GL accounts to improve team productivity and resolve disputes easily Created and prepared 20 weekly and monthly status reports to ensure clients consistently received timely and complete information decreasing collection efforts Reviewed and evaluated 50-100 credit requests and profiles per week Perform trend analysis on aging accounts and ensure all significant fluctuations are properly explained and supported



Wolters Kluwer

• Netherlands
• Information Services
• 700 & Above Employee

• Sr. Service Operations Associate

  • Sep 2017 - Apr 2021

  Regularly processing 500+ invoices per month for approval, resubmitting invoices, and issuing credit-memos as necessary Processing credit card payments and resolving inquiries from clients (avg. 200+ salesforce cases per week) Researching and confirming data collection to prevent delays in Service of Process/Other Professional services Regularly processing 500+ invoices per month for approval, resubmitting invoices, and issuing credit-memos as necessary Processing credit card payments and resolving inquiries from clients (avg. 200+ salesforce cases per week) Researching and confirming data collection to prevent delays in Service of Process/Other Professional services



Fitness Formula Clubs (FFC)

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Front Desk Agent

  • Feb 2017 - Sep 2017

  • Awarded “MVP” at FFC West Loop Annual Meeting • Implemented new member/client service processes • Created new Operational Standards/Manuals • Trained new hires • Awarded “MVP” at FFC West Loop Annual Meeting • Implemented new member/client service processes • Created new Operational Standards/Manuals • Trained new hires



Paper Source

• United States
• Retail
• 500 - 600 Employee

• Customer Care Associate/Workshop Coordinator

  • Oct 2015 - Sep 2017

  Earned “Creative” Acknowledgement Award among Staff (twice) Programmed multiple freeform/coordinated workshops Created Inspirational Visual Marketing Samples Advised clients through Custom Projects/Related Orders Earned “Creative” Acknowledgement Award among Staff (twice) Programmed multiple freeform/coordinated workshops Created Inspirational Visual Marketing Samples Advised clients through Custom Projects/Related Orders



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Administrative Assistant/Receptionist

  • Sep 2016 - Mar 2017

  Spearheaded initiative to create extensive identification and confirmation of tech equipment Collecting, preparing, and organizing physical/digital documentation for auditing processes Supporting supervisory and executive staff by performing any assigned accounting/clerical tasks Paying and filing invoices (including mailing checks to other businesses and employees) Managed office operations for multiple executives/managers (budgeting supplies, delivery, catering… Show more Spearheaded initiative to create extensive identification and confirmation of tech equipment Collecting, preparing, and organizing physical/digital documentation for auditing processes Supporting supervisory and executive staff by performing any assigned accounting/clerical tasks Paying and filing invoices (including mailing checks to other businesses and employees) Managed office operations for multiple executives/managers (budgeting supplies, delivery, catering, travel, conferences, scheduling meetings, etc.) Show less Spearheaded initiative to create extensive identification and confirmation of tech equipment Collecting, preparing, and organizing physical/digital documentation for auditing processes Supporting supervisory and executive staff by performing any assigned accounting/clerical tasks Paying and filing invoices (including mailing checks to other businesses and employees) Managed office operations for multiple executives/managers (budgeting supplies, delivery, catering… Show more Spearheaded initiative to create extensive identification and confirmation of tech equipment Collecting, preparing, and organizing physical/digital documentation for auditing processes Supporting supervisory and executive staff by performing any assigned accounting/clerical tasks Paying and filing invoices (including mailing checks to other businesses and employees) Managed office operations for multiple executives/managers (budgeting supplies, delivery, catering, travel, conferences, scheduling meetings, etc.) Show less



CPS HR Consulting

• United States
• Human Resources Services
• 100 - 200 Employee

• Assistant Exam Proctor

  • Apr 2016 - May 2016

  Maintain confidentiality and security of all testing materials, test logs, and other test documents Prepare documentation of cheating or dishonesty to assist in student discipline process Inventory and order exams on an ongoing basis Maintain confidentiality and security of all testing materials, test logs, and other test documents Prepare documentation of cheating or dishonesty to assist in student discipline process Inventory and order exams on an ongoing basis



American Bar Association

• United States
• Legal Services
• 700 & Above Employee

• Hostess (Taxation Joint Fall CLE Conference Meeting)

  • Sep 2015 - Sep 2015

  Managed Food and Beverage operations and ensured goods were delivered Investigated and addressed attendee or host complaints and/or concerns at customer service kiosks Supervised personnel while ensuring that the facilities are properly maintained Managed Food and Beverage operations and ensured goods were delivered Investigated and addressed attendee or host complaints and/or concerns at customer service kiosks Supervised personnel while ensuring that the facilities are properly maintained



Nordstrom Trunk Club

• United States
• Retail
• 200 - 300 Employee

• Trunk Club

  • May 2014 - May 2015



CorePower Yoga

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Yoga for Trade Volunteer/Front Desk Receptionist

  • May 2014 - Dec 2014

  Assisted and advised clients with purchases of CorePower Merchandise Handled phone correspondence during instructor sessions and addressed questions and concerns Managed office operations and facilitated clients with membership services Maintained studio appearance and restocked locker room materials coordinated wth instructors and staff to ensure high quality customer service standards Assisted and advised clients with purchases of CorePower Merchandise Handled phone correspondence during instructor sessions and addressed questions and concerns Managed office operations and facilitated clients with membership services Maintained studio appearance and restocked locker room materials coordinated wth instructors and staff to ensure high quality customer service standards



Chicago Lights Ltd

• United States
• Non-profit Organizations

• Tutor/Mentor

  • Sep 2014 - Nov 2014

  Gained experience with filing using the library classification filing system Handled secure/confidential documents Actively worked with students and faculty to achieve educational and program outreach goals Gained experience with filing using the library classification filing system Handled secure/confidential documents Actively worked with students and faculty to achieve educational and program outreach goals



The Donna Karan Company, LLC.

• Retail Apparel and Fashion
• 400 - 500 Employee

• Sales Associate/Stylist

  • Jul 2013 - Oct 2013

  Ensured high quality customer service while handling transactions and during phone correspondence Maintained floor sets, tracking inventory, and acted as liaison between managers Ensured high quality customer service while handling transactions and during phone correspondence Maintained floor sets, tracking inventory, and acted as liaison between managers



Columbia College Chicago

• United States
• Higher Education
• 700 & Above Employee

• Summer Residential Assistant

  • Jul 2012 - Aug 2012

  Hired as a Residential Assistant for two separate three week periods, one for a High School Summer program and the other for the Bridge program where I provided guidance and advice to hopeful future students. All Residential Assistants also worked together as a team to plan weekend events and activities to entertain our students. Hired as a Residential Assistant for two separate three week periods, one for a High School Summer program and the other for the Bridge program where I provided guidance and advice to hopeful future students. All Residential Assistants also worked together as a team to plan weekend events and activities to entertain our students.