Jessica Nauta Boone
Department IT Support Specialist I at Cumberland County Sheriff's Office- Claim this Profile
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Bio
Credentials
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Notary Public
North Carolina Department of the Secretary of StateJul, 2017- Oct, 2024
Experience
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Cumberland County Sheriff's Office
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United States
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Law Enforcement
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1 - 100 Employee
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Department IT Support Specialist I
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Jun 2017 - Present
Installs software, modifies, and repairs hardware and resolves technical issues. Provides base level IT support to non-technical personnel withing the Sheriff’s Office. Uses ticketing system to manage and process actions taken. Re-images machines with specific images for corresponding divisions within law enforcement. Manages the call flow and responds to technical support needs of employees. Prepares evaluations of software and hardware and recommends improvements or upgrades. Builds and… Show more Installs software, modifies, and repairs hardware and resolves technical issues. Provides base level IT support to non-technical personnel withing the Sheriff’s Office. Uses ticketing system to manage and process actions taken. Re-images machines with specific images for corresponding divisions within law enforcement. Manages the call flow and responds to technical support needs of employees. Prepares evaluations of software and hardware and recommends improvements or upgrades. Builds and provides basic end-user troubleshooting laptop and desktop support on Windows systems. Identifies and solves technical issues with a variety of diagnostic tools. Resolves customer issues in a clear, courteous, and straightforward manner. Resolves problems and malfunctioning products. Always demonstrates professionalism and courtesy. Follows up employees to ensure optimal satisfaction. Remains up to date on the latest technologies and solutions applicable. Compiles and accurately enters electronic data. Installs and configures wireless networking equipment. Sets up PC desktops and laptops to include mobile devices. Troubleshoots body cameras and in car video systems. Creates accounts in active directory to include resetting passwords. Creates outlook exchange emails for newly hired employees. Responsible for keeping up with an electronic inventory system. Works on systems remotely and in person. Updates drivers and computer updates.
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Administrative Coordinator
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Jun 2017 - Jun 2022
Provided direct support to the Jail Administrator and the Detention Center Staff by overseeing scheduling, payroll, and employment positions. Greeted visitors, answered phones, and searched databases to answer necessary questions. Provided monthly copier readings to the budget division. Updated staff rosters to include new hires, resignations, and reassigned employees. Answered inmate grievances and channeled them to the proper departments for resolutions. Assisted outside agencies with… Show more Provided direct support to the Jail Administrator and the Detention Center Staff by overseeing scheduling, payroll, and employment positions. Greeted visitors, answered phones, and searched databases to answer necessary questions. Provided monthly copier readings to the budget division. Updated staff rosters to include new hires, resignations, and reassigned employees. Answered inmate grievances and channeled them to the proper departments for resolutions. Assisted outside agencies with preparing reports on inmate telephone system and recording calls to use in court. Prepared memos to staff for correspondence and reports. Prepared annual budgets to submit to budget supervisor with justifications of usage. Prepared monthly bail bonds list to be posted. Maintained legal files for potential lawsuits. Prepared minutes for shift leader and inmate welfare fund meetings. Supervised the office support III administrative section and office support II employees. Certified Notary Public to assist attorneys as needed. Assisted on the hiring board for interviews of new civilian employees. Reviewed interim and yearly evaluations and channeled them to respective department Captains.
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Business Support Services
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United Kingdom
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Facilities Services
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1 - 100 Employee
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Verbatim Hearing Reporter
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Feb 2017 - Jun 2017
Provided verbatim reporting of Social Security hearing disability claims. Initialized room and computer set up for federal and court appointed judges. Conducted intake on claimants with appointed attorney or claimant that is not represented. Produced a live recording while ensuring all visual and sound equipment were properly set up. Prepared court transcripts and final documentation to be given to the administrative law judge’s clerk. Provided verbatim reporting of Social Security hearing disability claims. Initialized room and computer set up for federal and court appointed judges. Conducted intake on claimants with appointed attorney or claimant that is not represented. Produced a live recording while ensuring all visual and sound equipment were properly set up. Prepared court transcripts and final documentation to be given to the administrative law judge’s clerk.
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Property Manager
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Mar 2015 - Feb 2017
Processed applications for new applicants to include running a background and credit check along with a landlord reference. Calculated income to ensure the applicant is within state income credit limits under North Carolina Housing Finance guidelines. Processed eviction paperwork and conducted six-week inspections on each apartment within the complex. Scheduled move ins and move outs and scheduled vendors to complete unit make readies. Collaborated with outside funding agencies for funding… Show more Processed applications for new applicants to include running a background and credit check along with a landlord reference. Calculated income to ensure the applicant is within state income credit limits under North Carolina Housing Finance guidelines. Processed eviction paperwork and conducted six-week inspections on each apartment within the complex. Scheduled move ins and move outs and scheduled vendors to complete unit make readies. Collaborated with outside funding agencies for funding applicant’s receiving rental assistance. Show less Processed applications for new applicants to include running a background and credit check along with a landlord reference. Calculated income to ensure the applicant is within state income credit limits under North Carolina Housing Finance guidelines. Processed eviction paperwork and conducted six-week inspections on each apartment within the complex. Scheduled move ins and move outs and scheduled vendors to complete unit make readies. Collaborated with outside funding agencies for funding… Show more Processed applications for new applicants to include running a background and credit check along with a landlord reference. Calculated income to ensure the applicant is within state income credit limits under North Carolina Housing Finance guidelines. Processed eviction paperwork and conducted six-week inspections on each apartment within the complex. Scheduled move ins and move outs and scheduled vendors to complete unit make readies. Collaborated with outside funding agencies for funding applicant’s receiving rental assistance. Show less
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MCGEACHY, HUDSON, & ZURAVEL, PA
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United States
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Legal Services
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1 - 100 Employee
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Post Closing Agent
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Mar 2014 - Mar 2015
Created reports on each real estate closing to include title work. Prepared a spreadsheet with all outstanding final title policies and sent updated reports to each local title company. Processed all final documentation needed to close files out. Maintained a well-managed filing system and documented each incoming and outgoing file. Corresponded with paralegals with files that needed corrections made. Created affidavits of correction and completed check requests for recordings at the proper… Show more Created reports on each real estate closing to include title work. Prepared a spreadsheet with all outstanding final title policies and sent updated reports to each local title company. Processed all final documentation needed to close files out. Maintained a well-managed filing system and documented each incoming and outgoing file. Corresponded with paralegals with files that needed corrections made. Created affidavits of correction and completed check requests for recordings at the proper courthouse depending on property addresses. Disbursed funding to selling and listing agents and vendors according to documented payouts. Show less Created reports on each real estate closing to include title work. Prepared a spreadsheet with all outstanding final title policies and sent updated reports to each local title company. Processed all final documentation needed to close files out. Maintained a well-managed filing system and documented each incoming and outgoing file. Corresponded with paralegals with files that needed corrections made. Created affidavits of correction and completed check requests for recordings at the proper… Show more Created reports on each real estate closing to include title work. Prepared a spreadsheet with all outstanding final title policies and sent updated reports to each local title company. Processed all final documentation needed to close files out. Maintained a well-managed filing system and documented each incoming and outgoing file. Corresponded with paralegals with files that needed corrections made. Created affidavits of correction and completed check requests for recordings at the proper courthouse depending on property addresses. Disbursed funding to selling and listing agents and vendors according to documented payouts. Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Customer Relations Representative
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Feb 2012 - Mar 2013
Handled customer questions, concerns, or billing inquires with the highest degree of courtesy and professionalism to resolve customers with a one call resolution. Offered alternative solutions with the appropriate objective to obtain a customer’s business. Made financial decisions to protect and collect revenues and adjust customer accounts. Required to work in one or multiple phone queues. Responsible for improving customer retention through programs and service provided to the customer. Made… Show more Handled customer questions, concerns, or billing inquires with the highest degree of courtesy and professionalism to resolve customers with a one call resolution. Offered alternative solutions with the appropriate objective to obtain a customer’s business. Made financial decisions to protect and collect revenues and adjust customer accounts. Required to work in one or multiple phone queues. Responsible for improving customer retention through programs and service provided to the customer. Made recommendations upon the customer’s needs, accessories, upgrades, features and rate plans. Show less Handled customer questions, concerns, or billing inquires with the highest degree of courtesy and professionalism to resolve customers with a one call resolution. Offered alternative solutions with the appropriate objective to obtain a customer’s business. Made financial decisions to protect and collect revenues and adjust customer accounts. Required to work in one or multiple phone queues. Responsible for improving customer retention through programs and service provided to the customer. Made… Show more Handled customer questions, concerns, or billing inquires with the highest degree of courtesy and professionalism to resolve customers with a one call resolution. Offered alternative solutions with the appropriate objective to obtain a customer’s business. Made financial decisions to protect and collect revenues and adjust customer accounts. Required to work in one or multiple phone queues. Responsible for improving customer retention through programs and service provided to the customer. Made recommendations upon the customer’s needs, accessories, upgrades, features and rate plans. Show less
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Education
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2013 - 2021
American Military University
Bachelor's degree, Information Technology -
2013 - 2016
American Military University
Bachelor's degree, Criminal Justice/Safety Studies
Community
