Anojbawan Saravanabawan
IT Co-op (Datacenter and Network Management) at Deloitte Canada- Claim this Profile
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English Full professional proficiency
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Tamil Native or bilingual proficiency
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Sinhala Limited working proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftMar, 2021- Nov, 2024 -
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeFeb, 2021- Nov, 2024 -
Verified International Academic Qualifications
World Education ServicesFeb, 2021- Nov, 2024 -
ISO/IEC 27001 Information Security Associate
SkillFrontJan, 2021- Nov, 2024 -
Project Management Simplified
LinkedInOct, 2020- Nov, 2024 -
ICSI | CNSS Certified Network Security Specialist
ICSI (International CyberSecurity Institute), UKMay, 2020- Nov, 2024 -
NSE 1 Network Security Associate
FortinetMay, 2019- Nov, 2024 -
NSE 2 Network Security Associate
FortinetMay, 2019- Nov, 2024 -
MCSE: Cloud Platform and Infrastructure
MicrosoftDec, 2018- Nov, 2024 -
Microsoft Certified Solutions Associate: Windows Sever 2016
MicrosoftOct, 2018- Nov, 2024 -
Datto Certified Technical Specialist
Datto, Inc.May, 2017- Nov, 2024 -
MCSA: Windows Server 2012
MicrosoftJul, 2016- Nov, 2024 -
MCITP: Enterprise Administrator on Windows Server 2008
MicrosoftMay, 2013- Nov, 2024 -
MCSA: Windows Server 2008
MicrosoftMay, 2013- Nov, 2024 -
MCITP: Enterprise Desktop Administrator on Windows 7
MicrosoftJun, 2011- Nov, 2024 -
MCSE: Windows Server 2003
MicrosoftSep, 2010- Nov, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CiscoNov, 2015- Nov, 2024
Experience
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IT Co-op (Datacenter and Network Management)
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Jan 2021 - Present
• Assist in administration and management of networking hardware and datacenter environments including server builds.• Administration and management of virtualization technologies such as VMware and Hyper-V.• Assist in administration and management of Storage Area Networks and enterprise-level backup technologies.• Help in troubleshooting problems under the direction of a senior team member and participate in projects as required.• Assist in administration and management of data… • Assist in administration and management of networking hardware and datacenter environments including server builds.• Administration and management of virtualization technologies such as VMware and Hyper-V.• Assist in administration and management of Storage Area Networks and enterprise-level backup technologies.• Help in troubleshooting problems under the direction of a senior team member and participate in projects as required.• Assist in administration and management of data center network, remote access network, and network security services.• Assist in daily operational duties, access management and reporting. Show more Show less
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Test Center Administrator
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Feb 2020 - Present
• Investigate and troubleshoot technical issues that arise in the internal network.• Coordinate and troubleshoot Pearson VUE application issues with the technical support team.• Protect the security of all computer software, hardware in the Test Center environment. • Controlling test area by strictly adhere to company policies, practices, and procedures.• Check in testing candidates, verify identification, and explain the exam process.• Digitally scan and record the… • Investigate and troubleshoot technical issues that arise in the internal network.• Coordinate and troubleshoot Pearson VUE application issues with the technical support team.• Protect the security of all computer software, hardware in the Test Center environment. • Controlling test area by strictly adhere to company policies, practices, and procedures.• Check in testing candidates, verify identification, and explain the exam process.• Digitally scan and record the candidate's biometrics identification.• Proctor / invigilate candidates while testing.• Resolve candidate issues or report them to the appropriate supervisor. Show more Show less
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System Support Engineer
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Jul 2015 - Aug 2019
• Administering, monitoring and troubleshooting computer systems (Datacenter Servers), applications and other networked related issues remotely using RMM tools (Solarwinds-Nable, AEM, ConnectWise Automate, and Auvik)• Provide technically feasible solutions (Level 2 and L3 Support) to clients within the SLA• NOC (Network Operations Centre) services for WLS (White Labelled Services)• Resolving system alerts related to Microsoft technologies such as Azure, Active Directory, File… • Administering, monitoring and troubleshooting computer systems (Datacenter Servers), applications and other networked related issues remotely using RMM tools (Solarwinds-Nable, AEM, ConnectWise Automate, and Auvik)• Provide technically feasible solutions (Level 2 and L3 Support) to clients within the SLA• NOC (Network Operations Centre) services for WLS (White Labelled Services)• Resolving system alerts related to Microsoft technologies such as Azure, Active Directory, File Server, Exchange Servers, Hypervisor (Hyper-V, VMWare), WSUS, Group Policy, DNS server, DHCP and other administrative systems• Managing and administrating backups and restore processes of ShadowProtect, Datto, Veeam, Symantec Backup Exec, Retrospect, Windows Backup, and MSP backup.• Troubleshooting issues on virtualization environments [Windows Hyper-V and VMware]• Perform root cause analysis on recurring incidents reported.• Daily monitoring and health check process (Daily checklist) for Cloud host servers.• Configuring patch and AV management for Microsoft servers and workstation using RMM Tools. • Troubleshooting network connectivity in a LAN/WAN environment and coordinating with ISPs for WAN side issues.• Email Administration, i.e. Account creation, management and distribution lists on Exchange. • Antivirus and WSUS administration and management.• Performing firmware upgrades on device hardware when it requires. Show more Show less
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IT Support Executive
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Jan 2013 - Jul 2015
•Administrating and managing the LAN and WAN, SIP, VoIP, Server & Client infrastructure of the Sri Lankan Airlines Global Contact Center, Mihin Lanka Global Contact Center, Mobitel (Pvt) Ltd, Expo Freight Logistics, Amana Insurance Contact Center, eBay, TVS and etc.•Provide technical support to servers and desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative… •Administrating and managing the LAN and WAN, SIP, VoIP, Server & Client infrastructure of the Sri Lankan Airlines Global Contact Center, Mihin Lanka Global Contact Center, Mobitel (Pvt) Ltd, Expo Freight Logistics, Amana Insurance Contact Center, eBay, TVS and etc.•Provide technical support to servers and desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.•Dealing with hardware and application support queries and issues reported to the helpdesk and coordinate and escalate to relevant vendors.•Troubleshooting network connectivity in a LAN/WAN environment.•Administrating and managing Server Virtualization platforms like VMware ESXi and Microsoft Hyper-V.•Coordinating with ISPs for WAN side network connectivity issues.•E-mail and AD account Administration, i.e. Account creation, management and distribution lists on Domain Controller•Account creation and administration for Call Centre systems and Fingerprint access controls•Microsoft Office 365 Administration, i.e. Account creation, management and licensing•Managing and administering Microsoft DPM backups•Workby following ISO 27001 Standards for Information Security Show more Show less
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Education
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Lambton College
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Coventry University
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University of Colombo
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St, Michaels College
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