Executive Director

• 2005 - Present

Provide influential leadership, coaching, and mentorship to a team of eight employees and facilitate training programs; plan and coordinate workflow and delegate tasks. Direct the daily administrative operations of the adoption agency and maintain strict confidentiality with highly-sensitive matters and materials; answer a high-volume of incoming phone calls on a multi-line system, sort and distribute mail, lead inventory audits, procure supplies, update internal files and produce reports. Manage and maintain budgets and contain costs.• Direct the accounting operations; handle accounts payables and receives, analyze all financial data, prepare bank deposits, create budget forecasts, reconcile accounts and calculate and process payroll• Manage the human resources activities; lead the talent acquisition initiatives, conduct orientations, update confidential personnel files, administer benefits, and ensure compliance with strict guidelines• Plan and coordinate the annual audit, maintain all financial records, collaborate with the company’s external accountant to facilitate the audit, submit direct records, and identify and mitigate complex risks• Prepare domestic adoption application approval letters and paperwork, confirm payments, create account files, track all packets, respond to adoptive parent inquiries, and enrolled parents in training• Organized and seamlessly executed events and activities to maximize facility exposure; establish key relationships with donors, plan and coordinate the company picnic, and oversee donor newsletters• Serve as the point-of-contact for the Missouri State Highway Patrol and FBI and maintain compliance with strict regulations; facilitate the multi-state licensing process and renew personnel memberships• Coordinate the adoption administration tasks; maintain lists of profiles for sampling, distribute gifts to families upon adoption, create and analyze internal databases, track placements and send surveys

Licensed Professional Counselor

• Oct 2020 - Present

Provisional Licensed Professional Counselor

• Oct 2017 - Oct 2020

Counseling Intern

• May 2016 - Dec 2016

Team Leader, Customer Service and Collections

• 1997 - 2002

Supervised, coached, mentored, and evaluated a team of 10 employees and facilitated training programs to maximize the potential of staff; fostered a positive work environment to maximize team morale, productivity and performance. Provided world class customer service and support; responded to inquiries, questions, or requests, effectively resolved complex or escalated complaints, and optimized satisfaction. Implemented and strictly enforced policies and procedures. Updated and maintained account records and produced all reports.• Effectively negotiate workout situations with customers in an effort to secure payment and establish effective payment arrangements; minimize the delinquency rates and maximizes accounts receivable• Successfully improved the efficiency and productivity of the department through the implementation of the skip tracing methods; increased the amount of located customers and mitigated financial risks• Oversaw the orderly liquidation of retail and lease receivables while ensuring minimal loss; present repossession recommendations, processed redemption of collateral, and provided witness testimony

Wholesale Inventory Auditor

• 1999 - 2000

Managed the major territory, consisting of Missouri, Illinois, Kentucky, and Indiana; conducted on-site audits of Chrysler dealerships to ensure compliance with policies and procedures. Proactively identified deficiencies and presented solutions and recommendations for timely resolution; mitigated risks, minimized penalties, resolved complex issues, and improved compliance. Provided quality customer service and support to the dealerships; responded to inquiries, questions or requests and serve as the direct point-of-contact for clients.• Conducted internal audits of dealership title work and physical audits of the new and pre-owned inventory; lead book audits to ensure timely payments to Chrysler and administer disciplinary actions