Syed Mohsin Bihaqe
Manager, Digital Communications & Content Strategy at Deloitte Consulting- Claim this Profile
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English Professional working proficiency
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Urdu Professional working proficiency
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Hindi Limited working proficiency
Topline Score
Bio
Steve Burkett
Syed Mohsin is an outstanding People, Project and Web 2.0 ecosystem Manager. His willingness to step up to take on new work challenges is superb. During the several years when I had the pleasure to work directly with Syed Mohsin, he always put in all the hours necessary and he always proactively engaged contributors, co-workers and vendor partners to drive outcomes and deliver successful results. Syed Mohsin's skills in Data Analytics, Web Content Management, People Management, Project Management, Business Analysis, and Vendor Management make him a truly valuable emerging business technology leader.
Tricia R. Remy
Syed Mohsin is a focused person who takes care to meet deadlines on all deliverables with the highest attention to detail. He cares a great deal about the quality of the work he produces, and often is able to compete projects of a complicated nature well under the due timelines.
Steve Burkett
Syed Mohsin is an outstanding People, Project and Web 2.0 ecosystem Manager. His willingness to step up to take on new work challenges is superb. During the several years when I had the pleasure to work directly with Syed Mohsin, he always put in all the hours necessary and he always proactively engaged contributors, co-workers and vendor partners to drive outcomes and deliver successful results. Syed Mohsin's skills in Data Analytics, Web Content Management, People Management, Project Management, Business Analysis, and Vendor Management make him a truly valuable emerging business technology leader.
Tricia R. Remy
Syed Mohsin is a focused person who takes care to meet deadlines on all deliverables with the highest attention to detail. He cares a great deal about the quality of the work he produces, and often is able to compete projects of a complicated nature well under the due timelines.
Steve Burkett
Syed Mohsin is an outstanding People, Project and Web 2.0 ecosystem Manager. His willingness to step up to take on new work challenges is superb. During the several years when I had the pleasure to work directly with Syed Mohsin, he always put in all the hours necessary and he always proactively engaged contributors, co-workers and vendor partners to drive outcomes and deliver successful results. Syed Mohsin's skills in Data Analytics, Web Content Management, People Management, Project Management, Business Analysis, and Vendor Management make him a truly valuable emerging business technology leader.
Tricia R. Remy
Syed Mohsin is a focused person who takes care to meet deadlines on all deliverables with the highest attention to detail. He cares a great deal about the quality of the work he produces, and often is able to compete projects of a complicated nature well under the due timelines.
Steve Burkett
Syed Mohsin is an outstanding People, Project and Web 2.0 ecosystem Manager. His willingness to step up to take on new work challenges is superb. During the several years when I had the pleasure to work directly with Syed Mohsin, he always put in all the hours necessary and he always proactively engaged contributors, co-workers and vendor partners to drive outcomes and deliver successful results. Syed Mohsin's skills in Data Analytics, Web Content Management, People Management, Project Management, Business Analysis, and Vendor Management make him a truly valuable emerging business technology leader.
Tricia R. Remy
Syed Mohsin is a focused person who takes care to meet deadlines on all deliverables with the highest attention to detail. He cares a great deal about the quality of the work he produces, and often is able to compete projects of a complicated nature well under the due timelines.
Credentials
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Agile Product Owner Role: Techniques
LinkedInSep, 2020- Oct, 2024 -
Consulting Foundations: Client Management and Relationships
LinkedInSep, 2020- Oct, 2024 -
Leading through Relationships
LinkedInSep, 2020- Oct, 2024 -
Learning Program Management
LinkedInSep, 2020- Oct, 2024 -
Project Management Foundations: Small Projects
LinkedInSep, 2020- Oct, 2024 -
Project Management: Technical Projects
LinkedInSep, 2020- Oct, 2024 -
Scrum: Advanced
LinkedInSep, 2020- Oct, 2024 -
Six Sigma: Black Belt
LinkedInSep, 2020- Oct, 2024 -
ORACLE MARKETING CLOUD ACADEMY2016 B2B Master
Oracle Marketing Cloud AcademySep, 2016- Oct, 2024
Experience
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Deloitte Consulting
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Business Consulting and Services
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700 & Above Employee
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Manager, Digital Communications & Content Strategy
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Jun 2017 - Present
Provide hands-on content management and publishing support to various Digital Delivery Channel Managers (Internet, intranet, social media, campaigns, etc.). Supporting member firms in the transition to, and on-going usage of the core platforms as required.• Review content to ensure consistency of layout, branding and user experience• Optimize content for external search engines (e.g. Google, Bing, Yahoo!)• Tag or apply meta data to content to optimize for personalization and presentation• Manage key relationships with:o Digital Publishing Channel Managers & Senior Manegemento Member firm, regional digital marketing and internal communications content managers (as required)• Proactively seek new opportunities to improve the scope of services for the team• Oversight for various content management support projects undertaken by team members• Encourage culture of knowledge sharing and devise best practices that can be leveraged across teams
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Polycom
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United States
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Telecommunications
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700 & Above Employee
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Marketing Automation Manager
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Apr 2016 - May 2017
I am responsible for creating channel/partner email communications, announcements, promotions, events and webinars, Landing pages, campaigns using Eloqua 10 to to support local and global Team campaigns using best practices and delivering above average campaign performance. I am actively involved in Marketing Automation, B2B Digital Marketing, Predictive Analytic, Analytics and Reporting, Content Marketing & Operations and Product, Solution and Industry Marketing.* Cross Functional efforts with multiple external agencies for delivery of supporting assets and campaigns.* Insight Reporting on campaigns to validate effectiveness and improve performance.* Identify areas of improvement and work with stakeholders to revise or implement processes.* Troubleshooting issues with Eloqua instance and workflow.Highlights:• Global Campaigns• Marketing Automation• B2B Digital Marketing• Building Strong Team• Process Optimization & Orchestration • Data Quality and Integration• Predictive Analytics• Analytics and Reporting• Content Marketing & Operations•E-mail Marketing•Web Design and Development•HTML/CSS•Process Improvement•User Experience (UX)•Javascript/jQuery
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Senior Web Consultant
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Apr 2011 - Apr 2016
Content Skills, Ad Copy, Technical Writing, Content Research & Writing, Reporting, & Sub-editing | Multimedia: Flash Scripting & AV Editing, Design & Graphics, & Web Development | Digital publishing: Web content publishing, handling CMS - Interwoven/Team-site and UAT testing.- Identifying key factors that influence search engine rankings with a specific emphasis on analyzing the relevant elements of linking, architecture, and content so that it increases the chances of viewership. - Creation and distribution of Monthly newsletter- Identifies areas of improvement to streamline content management processes.- Proactively addresses issues and feedback received from users or stakeholders- Project manager for medium to large projects simultaneously, managing multiple resources across several communities in a fast-paced and highly challenging environment. Strong understanding of scope, schedule and planning and time management.- Evaluating content production demands, which contribute to strategies for addressing those demands, then assists in coordinating resources to keep content updates steadily moving through the team's processes.- In Depth analysis of Web Traffic and its Impact-Webmaster for customer web application/design issues- Deliver cloud-based Product Licensing and Customer self-service web Support Operations.- Sustains world-wide user base, leads new growth, negotiate plans, develops designs with IT & PMO teams, deploys and integrates system releases, trains users and delivers Support operations, Support ERP and Support site to global employee, partner and customer base- Oracle R12 portal business change and UAT- Conduct troubleshooting and aid the global technical team in providing first and second level investigation towards resolving reported issues- Preparing of reports to determine the most visited content pieces on the portal and publishing the same report online for the clients of the firm to have a look at the pieces
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EY
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Content Specialist
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May 2008 - Apr 2011
Content Skills, Ad Copy, Technical Writing, Content Research & Writing, Reporting, & Sub-editing | Multimedia: Flash Scripting & AV Editing, Design & Graphics, & Web Development | Digital publishing: Web content publishing, handling CMS and UAT- Partners with content management leadership to play an integral role in planning knowledge enhancements andcontent processes aligned to business needs.- Associating with community knowledge managers and/or knowledge implementation managers to optimize contentmanagement efficiencies for a given community or communities. Making recommendations for enhancements and process improvements. This includes the establishment of content production / publishing SLAs, managing additional supportresources (direct and indirect), and ensuring overall quality of work.- Monitoring incoming requests for editing current and creating new content within the various tools.- Performing updates to knowledge infrastructure & repositories with new and relevant content; manages publishing processes aimed at benefiting the community.- SMR on complex technical content management issues and serves as a training resource for team members and community stakeholders.- Performs updates to knowledge infrastructure & repositories with new and relevant content; manages publishing processes aimed at benefiting the community- Partners with content management leadership to play an integral role in planning knowledge enhancements and content processes aligned to business needs- Identifying key factors that influence search engine rankings with a specific emphasis on analyzing the relevant elements of linking, architecture, and content so that it increases the chances of viewership- Offering solutions in data gathering and identification, graphics, e- learning, e –publishing, product simulation, website maintenance and support, document management using Lotus Notes
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Firstsource
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India
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Sr. CSA
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Sep 2006 - Feb 2008
Handling account transactions Calls for one of UK’s largest Digital TV Service.Attending customer queries and help customers with appropriate solutions on their accounts. Effectively understand queries of valued customers and provide appropriate solutions and simultaneously maintain customer friendliness and relationshipAdditional responsibilities on the job include Floor Walking for Floor Support to help team members in handling calls, evaluate, Calibration Session, coach Team Members and Feedback sessionsHave been trained on Call Quality Coaching Skills by UK clientsAttend weekly and monthly call calibration sessions, to keep pace with client evaluations
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Education
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2004 - 2006
Bangalore University
Masters in Science, Bio-Chemistry -
2001 - 2004
University of Kashmir
BSc, Bio-Chemistry -
1986 - 2000
Tyndale Biscoe School
High School, Science
Community
