Matt Brown
Lead Project Manager/ Head of PMO at Delt Shared Services Ltd- Claim this Profile
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Bio
Matt Nicholson
I worked with Matt on an extremely challenging project for a number of months. He is highly professional in his approach and is a real team player, always happy to assist and provide guidance and encouragement where required to anyone in the team we worked in. He has excellent project management skills and combined with a great attitude.was a key player.
Steve Pettitt
Matt is an excellent Project Manager who is very professional in his approach and presentation and is able to adapt to any situation. He has great knowledge and experience which is shown by his decision making and communication. He remains positive and always works towards a mutually beneficial solution no matter what the circumstances. Hopefully I will get the chance to work with Matt again in the future and would have no hesitation in recommending him to any company, knowing he will prove to be a valued asset to anyone who contracts his company's services.
Matt Nicholson
I worked with Matt on an extremely challenging project for a number of months. He is highly professional in his approach and is a real team player, always happy to assist and provide guidance and encouragement where required to anyone in the team we worked in. He has excellent project management skills and combined with a great attitude.was a key player.
Steve Pettitt
Matt is an excellent Project Manager who is very professional in his approach and presentation and is able to adapt to any situation. He has great knowledge and experience which is shown by his decision making and communication. He remains positive and always works towards a mutually beneficial solution no matter what the circumstances. Hopefully I will get the chance to work with Matt again in the future and would have no hesitation in recommending him to any company, knowing he will prove to be a valued asset to anyone who contracts his company's services.
Matt Nicholson
I worked with Matt on an extremely challenging project for a number of months. He is highly professional in his approach and is a real team player, always happy to assist and provide guidance and encouragement where required to anyone in the team we worked in. He has excellent project management skills and combined with a great attitude.was a key player.
Steve Pettitt
Matt is an excellent Project Manager who is very professional in his approach and presentation and is able to adapt to any situation. He has great knowledge and experience which is shown by his decision making and communication. He remains positive and always works towards a mutually beneficial solution no matter what the circumstances. Hopefully I will get the chance to work with Matt again in the future and would have no hesitation in recommending him to any company, knowing he will prove to be a valued asset to anyone who contracts his company's services.
Matt Nicholson
I worked with Matt on an extremely challenging project for a number of months. He is highly professional in his approach and is a real team player, always happy to assist and provide guidance and encouragement where required to anyone in the team we worked in. He has excellent project management skills and combined with a great attitude.was a key player.
Steve Pettitt
Matt is an excellent Project Manager who is very professional in his approach and presentation and is able to adapt to any situation. He has great knowledge and experience which is shown by his decision making and communication. He remains positive and always works towards a mutually beneficial solution no matter what the circumstances. Hopefully I will get the chance to work with Matt again in the future and would have no hesitation in recommending him to any company, knowing he will prove to be a valued asset to anyone who contracts his company's services.
Credentials
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Project Management Professional
Project Management InstituteMay, 2014- Nov, 2024 -
ISEB Certificate in Project Management for Information Systems (Prince 2)
BCS, The Chartered Institute for ITJun, 2001- Nov, 2024
Experience
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Delt Shared Services Ltd
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Lead Project Manager/ Head of PMO
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Sep 2018 - Present
Leading a team of Project Managers delivering for our Public Sector clients in the South West. Improving the delivery of projects, and the capability of PMs. Resulting in recognition at the 2021 APM Awards in Best Small/ Medium company category. Successful delivery of:-- Service Now implementation. Configuration, Testing, Training and Business Change, in 4 months.- The Box IT - Ticketing and Marketing, EPOS, Storage, Networking. £1m budget, delivered on schedule ready for museum opening. - Project Online - migration from Project Server- Migration to AOVPN- Migration from Skype and network storage to full Teams environment. - Provision of all IT requirements for a new Domiciliary care company. Care Mgnt System, Devices, MS Teams calling and storage. - Transition of IT services from an NHS trust into Delt. Service Desk, Infrastructure, End User Compute, Cyber, Applications. Show less
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Project Manager
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Apr 2017 - Aug 2018
Management of a wide variety of projects, primarily for Plymouth City Council: -- System Implementation of a new Electoral Management System (Xpress), and support for the Council during the General Election- Review of all Information Governance processes and contracts in preparation for GDPR.- IT Reviews for 2 Third Sector organisations in the South West.- System Implementation of Hand/ Arm Vibration monitoring application and tools.- Design and Implementation of a trial In Cab Device to improve efficiency of Street Services teams- Various Accommodation moves Show less
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CSC
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United States
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Information Technology & Services
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700 & Above Employee
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Transition Project Manager - Service Desk, EUC and Remote Management
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Mar 2016 - Mar 2017
The Project scope was to manage the Transition of from Imperial Tobacco’s in-house services to a Global outsourced service. I reported to the Transition Programme Manager, and directly managed a team of Workstream PM’s, Solution Architects, Cyber Security lead, Service Management and leveraged SME’s (mostly based Off / Nearshore). My role involved working very closely with the Client, HR team, Communication team, Commercial team and 3rd Party partners (AT&T and IBM)I managed the team’s delivery of the following activities: -• Mobilisation of Project Team, and Kick Off Meeting• Discovery of existing ‘As Is’ state, and Agreement of ‘To Be’ state• HR activities - confirmation of which employees were to TUPE• Commercial agreements - ‘Right to Use/ Manage’ agreed with 3rd Parties• Communications/ Training for all Stakeholders• Build of localised changes to the Global solution• Testing• Deployment planning, and Cutover Show less
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Transition PMO Manager
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Nov 2015 - Mar 2016
I managed the creation of a Transition Programme Management Office, which included the following Governance processes: -• Financial estimating and tracking• Preparation and maintenance of all Project schedules, using MS Project• Management of RTM and all Stage Gate Deliverable reporting• Programme Board reporting• Management of Risk Register and Issues Logs• Management of Change Control process• Procurement processes• Ensuring adherence to all Corporate processes Show less
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Senior Project Manager - Mainframe Transition, Bid Team and Mobility
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Jan 2014 - Oct 2015
2015 - RMG Mainframe MigrationRMG transferred the support contract for Mainframe services to a new service provider. Many critical applications were hosted on the mainframe, and any issues would have a considerable financial impact. This was a politically sensitive project as I needed to ensure that all contractual activities were completely satisfactorily, but not go ‘over and above’ and assist a competitor to deliver successfully.I lead a team of Architects, Application Managers, Infrastructure and Mainframe SME’s. • Provided Knowledge Transfer on the Infrastructure and Applications running on the Mainframe.• Performed all Cutover activities - including backup, reconfiguration and testing.2015 - Post Office Front Office Bid TeamDeployment Programme Manager role for the rollout of a new Post Office Management system to replace the Horizon system.• Produced a Deployment approach with a partner organisation (Escher) and a Business Change Consultant.• Produced the Project Schedule, and full Project Costing• Produced the Contract Schedule for Deployment• Mobilised Deployment team2014 - Parcelforce Mobility Projects Smaller projects on the Business-critical mobility platform.• Investigated issues with Print Solution speed, and recommend remediation• Deployed recommended solutionso Upgraded Server CPU’so Developed, Built & Tested Application changes (via 3rd party Blackbay)• Performed, and presented results of Performance Testing in readiness of the ‘Autumn Pressure’ periodThese improvements were successful, with depot printing speeds improving by 500%, and no issues during the Pressure period. Show less
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Deployment Project Manager - Windows Migrations, Office 365, Managed Print
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Jun 2008 - Jan 2014
A key member of the Programme teams of all End User Compute projects across the 30,000 user RMG estate. All projects required travel across the UK.Projects delivered: -• Windows 7 Deployment (2012-3)• Windows 7 Application Testing and Remediation (2011)• BPOS/ Office 365 Deployment (2010)• Windows XP Deployment (2008-9)• Managed Print Services Deployment (2008)My role in each of these large Programmes was to manage the Deployment of the solution across a very diverse user base (HQ, Call Centre, Post Offices, Delivery Offices) I lead a team of between 4-7 Project Managers, SME’s, Engineers, PMO, and Administrators.• Procured all new assets and licenses• Managed 3rd Parties (SCC/ CitySprint/ Application vendors)• Developed and Managed the t-60 day Deployment Readiness Gate process• Managed Business Change Communications to End Users• Managed all Engineering resources• Managed the Build Centre• Scheduled Deployment dates with End Users• Deployed solution (refreshed or upgraded asset)• Provided Handholding and Early Life Support for End Users• Worked with Computeraid to donate decommissioned kit to Charity• Provided Progress Reporting• Provided Earned Value reporting • Obtained sign off at each Site Deployment• Managed and Reported Deployment Quality - analyse Service Desk calls/ Post Deployment SurveysAll projects were deployed successfully, and the End User Estate was transformed completely Show less
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PMO Manager
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Jun 2006 - May 2008
Project Office Manager for Infrastructure Projects within the RMG account. A major account with approx. 150 concurrent Infrastructure Projects.Achievements included: -- Introduced a Project Assurance Review process for all Infrastructure Projects.- Implemented Global policies across the account (new Project Reporting tools, new Resource Management System)- Managed all Project Billing, and ensuring a robust Financial performance of Infrastructure projects.- Managed Project Management resources - both internal and external recruitment of PM’s. Show less
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Deployment Project Manager/ PMO Manager - EUC
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Jun 2003 - May 2006
This Programme was a Major Transformation of the BAE Systems End User environment. The project was based in Farnborough and Chorley, with travel across the UK where necessary.The key achievement was the migration of 35,000 assets to Windows XP, and installation of back office infrastructure to support users.• Managed the Deployment Tool - this underpinned the entire Programme by: -o Automating end user deploymentso Performing all communications with end userso Scheduling appointments with end userso Confirming Deployment Readinesso Migration reportingo Providing client reporting o Asset Management• Managed the Programme Office for the Deployment Team (40 Project Managers, plus Technical SME’s, Administrators and Engineers)• Managed the Resourcing plan – ensuring that all resources were available and utilized effectively.• Monitored & Controlled the Deployment Budget, ensuring that any variances were reported and approved.My efforts earned me a CSC President's Silver Award - a prestigious recognition of outstanding achievement within the company. Show less
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Royal Mail
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United Kingdom
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Freight and Package Transportation
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700 & Above Employee
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Deployment Project Manager - EUC
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Apr 2001 - Jun 2003
Project Manager for the Deployment of Windows 2000 across the RMG estate. Based in Chesterfield. I reported to the Transformation Director, and managed a team of 6 PM's, 120 Technicians, and scheduling administrators• Procured new assets• Defined the technical Deployment Approach.• Deployed the OS across all users in the estate• Asset Management
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Implementation Team Leader
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Dec 1998 - Mar 2001
1996-2001 Activity Based Costing Implementation Team LeaderA major rollout of a new costing system across Royal Mail. My role was to lead a team of Analysts across each Region. Travelling extensively across the UK. • Collected Activity Analysis for every resource in each area• Configuration of the Acuity costing system• Trained local Finance teams• Provided bespoke costing reports to support ad-hoc projects
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Implementation Analyst
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May 1994 - Nov 1998
Analyst in an Implementation team deploying a new Accounts Receivable system. Travelling across the UK.• Prepared company and account data ready for import into new system• Trained users to use new system• Provided handholding post go-live
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Education
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1989 - 1992
Nottingham Trent University
Bachelor of Arts (B.A.), Economics -
1997 - 2001
The Chartered Institute of Management Accountants
Chartered Management Account, Accounting
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