First Line Support Engineer

• Jun 2023 - Present

IT Consultant

• Jun 2022 - Jun 2023

● Developed and executed custom IT strategy for small businesses, leading to a 25% reduction in expenses while simultaneously increasing data security protocols. ● Collaborated with cross-functional teams to design and implement an intuitive customer relationship management system for a non-profit organization, which increased donor retention rates by 30%. ● Revitalized a client's outdated IT infrastructure by implementing a cloud-based solution, resulting in a 60% reduction in downtime and an increase in productivity by 40%. ● Developed and implemented custom hardware solutions for 6 small companies, resulting in a 70% increase in productivity and a £3,200 boost in revenue on average. Show less

Events assistant Trainee

• Feb 2022 - May 2022

● Planned and executed logistics for 8 events, coordinating with vendors and ensuring timely delivery of supplies, resulting in 92% client satisfaction ratings. ●Assisted in the creation of event concepts and themes, contributing to a 20% increase in attendance rates over the course of three months. ● Coordinating meetings and visits by utilizing software and Microsoft tools to track attendance and optimize venue comfort for attendees. ● Planned and executed logistics for 8 events, coordinating with vendors and ensuring timely delivery of supplies, resulting in 92% client satisfaction ratings. ●Assisted in the creation of event concepts and themes, contributing to a 20% increase in attendance rates over the course of three months. ● Coordinating meetings and visits by utilizing software and Microsoft tools to track attendance and optimize venue comfort for attendees.

IT Consultant

• Jun 2020 - Oct 2021

● Identified and resolved complex technical issues, resulting in a 95% client satisfaction rate. ● Streamlined internal processes by introducing and coaching clients on the use of new project management tools and software, leading to a 30% reduction in project completion time. ● Conducted extensive research on emerging technologies to recommend cost-effective hardware and software solutions, saving clients an average of £4,000 per year. ● Conducted system maintenance, including software updates and patch installations, Maintaining a 97% uptime for critical systems through proactive maintenance, minimizing disruptions to business operations. Show less

Freelance Artist

• Jan 2018 - Aug 2019

● Utilized social media marketing techniques to expand client base by 60% in just six months, generating £1,000 in revenue. ● Collaborated with clients to understand their vision and preferences, resulting in a 90% satisfaction rate and consistent repeat business. ● Produced high-quality custom artwork for over 100 clients through Instagram and referrals, resulting in a 4.5-star rating on Fiverr. ● Utilized social media marketing techniques to expand client base by 60% in just six months, generating £1,000 in revenue. ● Collaborated with clients to understand their vision and preferences, resulting in a 90% satisfaction rate and consistent repeat business. ● Produced high-quality custom artwork for over 100 clients through Instagram and referrals, resulting in a 4.5-star rating on Fiverr.

Sales Assistant

• Jun 2017 - Aug 2017

● Maximised sales revenue by proactively engaging with customers and demonstrating the latest computer hardware and technology products, resulting in a 20% increase in average transaction value compared to senior colleagues. ● Provided exceptional customer service by promptly responding to queries and concerns regarding product functionality, leading to a customer satisfaction rating of 89%. ● Increased sales by 30% by providing comprehensive product knowledge and expert advice to customers, resulting in a significant boost in revenue and customer satisfaction in the computer department. Show less