Dmitriy Synyak

Sr. Director, Head of Delivery (ServiceNow) at Engage ESM
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Native or bilingual proficiency
  • Ukrainian Native or bilingual proficiency
  • Russian Native or bilingual proficiency
  • Italian Limited working proficiency

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5.0

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Eeva Maki-Uuro

I had the pleasure of working with Dmitriy during 2.5 years at Atos – he is truly an amazing colleague to have! Dmitriy’s ability to put structure into complex situations and navigate through a cross-cultural environment communicating with stakeholders from all levels has enabled him to deliver impact across the organization. A unique mix of analytical and soft skills make him a great leader who is never too busy to make sure everyone working with him is also learning. I learned a great deal from Dmitriy and am very glad I had the chance to work with him!

Steven H. Jones

Dmitriy is an exceptionally innovative and intelligent business leader. He has an uncanny ability to see and situation, fully grasp its challenges and develop innovative and sustainable solutions. He accomplishes much of this with his exemplary stakeholder, people management and analytical skills. He can confidently approach any problem or manager and bring them to a collaborative solution as his ability is only surpassed by his humility. Overall, Dmitriy is one the best young managers I have ever worked with and he has a tremendous career ahead of him.

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Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Sr. Director, Head of Delivery (ServiceNow)
      • May 2019 - Present

      * leading the delivery org of a rapidly growing professional services firm w/ focus on ServiceNow (E2E: Consulting, maintenance, licenses,training) (Platinum Global ServiceNow partner). * responsible for key processes: consultant hiring and development, performance/rewards, quality assurance, P&L, partner management, and other * providing leadership, governance & quality assurance for major programs & transformations Engage ESM (Atos Company) is a leader in the enterprise-service management sector, which includes IT, Customer Service, Security, and HR. Engage ESM works with organisations of all sizes to improve their operational performance and extend the value of their existing investments in IT. Show less

    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr. Director, Business Development & Solutions - Technology Transformation Services
      • May 2017 - Apr 2019

      * Head of Sales, managing annual revenues of $60M (Consulting & Value Added Resale) * Responsible for building out consulting & VAR portfolio elements in Service Integration (ServiceNow), Digital Workplace, Cloud (consulting & migration services to Hybrid & Public (Google, AWS, Azure)), Application Platforming (Apprenda, Kubernetes, AppDymanics, etc). * structuring partner & vendor network

    • Head of Global Consulting Team
      • Apr 2014 - May 2017

      Summary: * structuring and running key global projects for Atos business, market, and function leadership * managing and developing a team of project leaders and consultants * focus on Strategy, Operational Excellence, LEAN IT (lean yellow belt certified)Details:- managed 4 managers and 13-16 consultants- responsible for successful delivery of complex consulting projects and transformation programs: global (7+ countries), 40+ team members (including indirect reports), multi-stream Examples: * sales strategy, automation strategy (& cost take out follow through) * transformation programs: Global Billing & Order to Cash optimization, Account Support Office as a service* covering preparation (business case and road map development, staffing, overall project structure), execution (governance and oversight) Show less

    • Associate - Strategy Consulting
      • Jan 2013 - Jul 2015

      - advising executives on strategic topics of emerging technologies (Cloud, Big Data, Mobility, etc)- growing the firm (conferences, pitches, supporting sales) - developing knowledge (white papers, focused blogs)

    • Business Consulting and Services
    • 700 & Above Employee
    • Senior Consultant
      • Jan 2011 - Nov 2011

      * Areas of focus: performance analytics, business metrics, IT strategy. * Areas of focus: performance analytics, business metrics, IT strategy.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr Consultant
      • Aug 2007 - Mar 2011

      SAP Business Intelligence, SAP Finance and Controlling, Planning and Reporting. SAP Business Intelligence, SAP Finance and Controlling, Planning and Reporting.

    • Canada
    • Banking
    • 700 & Above Employee
    • Internal Auditor
      • May 2006 - Sep 2006

Education

  • INSEAD
    MBA
  • Università Bocconi
    Economics, Finance
    2007 - 2008
  • Ivey Business School at Western University
    HBA, Business Administration
    2005 - 2007
  • Western University
    Psychology, Philosophy, Italian
    2003 - 2005

Community

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