Jamie Chipp
Senior Program Manager, Customer Solutions at Nova Scotia Power- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
PROSCI Certified Change Practitioner
ProsciJan, 2018- Nov, 2024
Experience
-
Nova Scotia Power
-
Canada
-
Utilities
-
300 - 400 Employee
-
Senior Program Manager, Customer Solutions
-
Jan 2021 - Present
As the Senior Program Manager working within the Customer Solutions team at NSP, I have responsibility for leading the implementation of the Time-Varying Pricing (TVP) Initiative which will introduce a number of innovative new rate structures (time-of-use and critical peak pricing) to customers. In parallel, and in support of these innovative new rate structures, I am also responsible for the implementation and launch of a Customer Energy Management (CEM) application. The CEM application is an innovative digital application that uses smart meter data to provide customers with a hyper-personalized digital experience and enables NSP and customers to make data-driven energy decisions. This position provides strategic leadership, program management and oversight of the overall execution of the TVP and CEM solutions.
-
-
Senior Program Manager, AMI
-
2016 - Jan 2021
Served as the Senior Program Manager with responsibility for leading the Advanced Metering Infrastructure (AMI) Project. This position provides strategic leadership, project management and oversight of the overall execution of the AMI solution.
-
-
-
Bell
-
Canada
-
Telecommunications
-
700 & Above Employee
-
Senior Manager, Strategy, Planning and Capital
-
Oct 2015 - Oct 2016
Led the Strategy and Planning team at Bell Residential and Small Business Services (BRSB). The Strategy and Planning team at BRSB is at the forefront of helping set and shape the strategic vision and direction of the BRSB business. We work hand in hand with our colleagues on the marketing, product, and network teams to help push forward initiatives that drive innovation and enhancements for all BRSB products and services. The Strategy and Planning team’s mission is to provide the analysis and insight that helps the BRSB team make critical decisions concerning the present and future of the television, Internet, and home phone lines of business.
-
-
Senior Manager, Customer Onboarding & Base Marketing
-
Jun 2015 - Sep 2015
Led a team of marketing, customer experience and process specialists tasked with improving the customer onboarding process from initial sale to service activation for all residential services. This team coordinates activities of several operational work areas (Field Services, Contact Centre, IS/IT and Back-Office) and focuses on programs and projects that improve the customer experience and deliver immediate financial impact.
-
-
Senior Manager, NextGen Home Security
-
2013 - Jun 2015
Led a large multi-funtional team to assess, develop and bring to market, a next generation home security service to Bell Aliant's residential customers in Atlantic Canada. NextGen Home Security is an Internet-enabled home security and home automation service designed for consumers' digital lifestyles.Managed this new line-of-business and provided leadership and direction to supporting technology, sales, finance and customer service teams.
-
-
-
Bell Aliant
-
Telecommunications
-
700 & Above Employee
-
Senior Manager, Corporate Development & Strategy
-
2007 - 2012
Key member of the Corporate Development & Strategy Team responsible for the design and execution of Bell Aliant's overall strategic planning process and major deals process (M&A). Worked at both corporate and business unit levels to accelerate strategy definition, coordinate execution and tracking of the highest priority programs, and report on developments in the external environment. Key member of the Corporate Development & Strategy Team responsible for the design and execution of Bell Aliant's overall strategic planning process and major deals process (M&A). Worked at both corporate and business unit levels to accelerate strategy definition, coordinate execution and tracking of the highest priority programs, and report on developments in the external environment.
-
-
-
Bell Aliant
-
Telecommunications
-
700 & Above Employee
-
Team Lead, Consumer Business Planning & Market Management
-
2003 - 2006
Led a team of marketing professionals in the development of aquisition/retention strategies and activities in the consumer market segment. This included development of multi-faceted marketing campaigns, establishing new channels to market, launching new services and overseeing the development and implementation of a consumer bundling strategy and an overall integrated approach to market.Coordinated the annual business planning process for the consumer market segment and oversaw and prioritized capital expenditures of $50M+.
-
-
-
Eastlink
-
Canada
-
Telecommunications
-
700 & Above Employee
-
Product Manager, Cable and Entertainment Services
-
2001 - 2002
Managed complete product lifecycle for Cable and Digital Cable products and services including new product development, opportunity assessments, product costing, pricing strategy and process mapping. More than doubled the installed base of Digital TV customers and launched 50+ new digital speciality channels (the largest channel launch in Canadian broadcast history). Developed and implemented the product integration strategy with former Shaw Nova Scotia cable systems that were acquired by EastLink.
-
-
-
-
Product Manager
-
2000 - 2001
Performed product management and new product development functions for entrepreneurial mid-stage start-up developing Internet call management services and IP-telephony related technologies. Performed product management and new product development functions for entrepreneurial mid-stage start-up developing Internet call management services and IP-telephony related technologies.
-
-
Education
-
-
Sobey School of Business at Saint Mary's University
Master of Business Administration (MBA), Finance -
1991 - 1995
Acadia University
Bachelor of Business Administration with Honours (BBAH), Finance and Economics
Community
