Level 3 Systems Engineer

• Mar 2023 - Present

Senior IT Professional

• Dec 2018 - Mar 2023

As a senior service desk and backup/monitoring engineer at CMI, one of the top 50 MSP in the UK, I am responsible for providing technical support and ensuring the reliability and security of clients' computer systems. I offer support through the phone, email and remote access, and I resolve technical issues relating to hardware, software and networks. As a senior backup and monitoring engineer, I manage the backup and monitoring systems, conduct backups and restores, and monitor for potential issues. I also educate clients on security best practices through security awareness training and collaborate with our team on complex issues, maintain records of support activities and build our client documentation and internal knowledge base. Technologies: AutoTask - IT Glue - Unitrends - Spanning - Acronis - Veeam - Azure VDI - Azure Office 365 - Datto - Windows Server - Hyper-V - VMware - Microsoft Intune - InfoSec IQ Printers/ Scanners - Network switching, routing and security - etc. Show less

IT Support Engineer

• Apr 2017 - Dec 2018

As an IT Support Engineer at Unity IT, I was responsible for the smooth operation of the company's IT systems and those of their clients. My main responsibilities included installing, administering, and troubleshooting various software and hardware systems. This included but was not limited to RMM and NOC software, Office 365 and Exchange Server, Windows Server and Active Directory, Hyper-V virtualization, and various hardware devices. Along with the above, I was also responsible for ensuring the security and stability of the network infrastructure, including firewalls and UTM devices. I also managed our internal and client backup solutions, provided desktop and laptop hardware support, in addition to working with Sophos desktop, server and mobile endpoint products. My role required strong technical knowledge and problem-solving skills, as well as the ability to work independently as well as part of a team to ensure the efficient operation of both the company's and client's IT systems. Technologies: ConnectWise Mange, Automate & Control - Sophos Central, Endpoint, Email Security, UTM SG & XG - Office 365 - Windows Server - Hyper-V - Arcserve - POS - Advertisement Display CCTV - Printers/Scanners - Network switching, routing and security - etc Show less

Production Technician

• Jan 2014 - Apr 2017

As a Production Technician for TCI Cables, I played a crucial role in the company's operations. My main responsibilities included manufacturing professional-grade power and audio cabling to product specifications, as well as repairing or altering products to meet clients' requests. I was also responsible for stock room management and implemented a redeveloped and refined organizational system. * Day to day tasks * • Manufacture of professional grade power and audio cabling to the product specifications. • Repair and or alter purchased products to client requested specifications. • Stoke room and stoke management with a redeveloped organizational system. • Management and expansion of the internal IT network. • Organization and scheduling of client orders and its shipping. • Client interaction in person and over the phone. Show less

IT Engineer

• Jan 2011 - Jan 2016

• Support for individuals and small businesses. • Wired and wireless installation, diagnosis and repair. • Desktop installation, diagnosis, and repair. • Desktop and laptop upgrades and servicing. • Data backup and recovery. • Client Consultation. • Support for individuals and small businesses. • Wired and wireless installation, diagnosis and repair. • Desktop installation, diagnosis, and repair. • Desktop and laptop upgrades and servicing. • Data backup and recovery. • Client Consultation.