Delivery Director

• Aug 2022 - Present

Senior IT Manager

• Dec 2020 - Aug 2022

• In my role as Senior IT Manager, I have ownership for all Medical Sales CRM IT initiatives for the Nutrition and OTC business units. I am the acting Veeva CRM Product Owner o Responsible for all projects and enhancements for Veeva CRM for local and global business requests. This entails initial scoping, solution design, costing and execution of projects. o Acting as IT business partner function to the global Medical Channel team to capture their medium to long term objectives and align these to an IT strategy. o Establishing and implementing best practice processes for project management and operational services related to the Veeva CRM Platform. I am leading with the introduction of a new Change Request process, MFA, Lightning migration o Responsibility for overseeing the external development team of 8 to ensure the team meet their agreed deadlines and deliver to the correct design and standard. Show less

Project Lead

• Nov 2018 - Dec 2020

• As a Project Lead, I had responsibilities to deliver greenfield and brownfield Salesforce implementation projects. o To ensure projects were managed to time and budget from end to end. o Mentor and coaching of junior associates. o Delivered projects across the spectrum of Salesforce clouds such as Sales, Service, Marketing and Experience o Delivered projects across a range of industries such as Trade Directories, Fintech, Gambling, Gyms, Property o Delivery of a key account program over the course of 18 months, worth over 2m. Responsible for a team of 12-15 project resources Show less

Senior Consultant

• Oct 2017 - Nov 2018

• Worked as Senior Consultant in the EAS CRM practice supporting a global Pharmaceutical company. I was responsible for ensuring the client gets all the necessary consultancy expertise, support and communication from Cognizant in order to drive all key CRM initiatives. Some of these initiatives were: o Managing the ongoing CRM system enhancements release deliveries. o The migration of a recently acquired company’s CRM to the client’s own native CRM system. o Conducting an assessment of the consent capturing models in place in top EMEA markets, including their legal and market preparedness. o I supported an overall GDPR assessment of the IT application portfolio to ensure GDPR compliance. Show less

CRM IT Project Manager

• Jan 2015 - Sep 2017

I was a part of the global CRM CoE tasked with delivering leading edge CRM capabilities to better equip the Novartis salesforce to make them even more successful.Was in charge of global projects in a complex matrix of stakeholders including brand teams, key account managers, legal & compliance & senior IT management.I worked closely with key vendors like Veeva and Accenture in terms of implementation, product roadmap & ensuring the platform is utlized to the full extent by our business teams by training & user guides.Two key areas of focus during this time were Multichannel CRM and material approval systems. I supported the rollout of Multichannel modules like Approved eMail, CoBrowse, Next Best Action and Consent Management in 10 key markets. I also acted as a Multichannel SME within the product management team.I managed the rollout of Veeva Vault globally, which supported both commercial material approval processes as well as acting as a repository for Multichannel content. Show less

Global IT Service Manager

• Feb 2014 - Jan 2015

As the service manager for the CLM Upload Service, I was responsible for ensuring all requested e-detailing digital content is implemented in the Novartis CRM Platform. The service caters for all of the Pharma division of Novartis across 140 countries globally.This was a global service where I have to manage a team who are distributed across the world, and ensuring that all KPI's and SLA's are met. However I undertook an initiative to automate the delivery of the service, such that the overall cost of service delivery could be greatly reduced. This succeeded with savings of approx 50% and reduction of 80% of manual effort. Show less

Digital Technology Analyst

• Aug 2013 - May 2014

Involved in the digital innovation programme in the Dublin GBS site. I was tasked with conducting and evaluating new technologies for the purposes of creating of new services and bringing efficencies and productivity to existing services.

Junior Researcher

• May 2013 - Aug 2013

Working within MarketingLab, I was tasked with various projects ranging from market research and analysis to business process improvement.An example of one project deliverable was the requirement to develop use cases and UX design for an e-tendering company. Here I was able to further develop my business and systems analysis and hone my design and UI abilities.The clients I worked with encompassed both start up businesses and well known multinationals.

M.Sc. in Management (Cloud Computing and Commerce)

• Sep 2012 - Aug 2013

IT Analyst

• Sep 2010 - Sep 2012

I was a member of the Implementation team, who were tasked with all new client and upgrade projects. My primary role was to cater for the Payroll and BI elements of any new project. This entailed systems analysis, requirements gathering, client consultation, project planning, costing, data migration, and software implementation. In order to fulfill the role's responsibilities, I was required to have a proficiency in PL/SQL, UNIX, Oracle software suite including BI, Forms and Reports. During my tenure working with Core, I was involved with over 40 client projects such as Government Departments, UK and Irish Universities, Multinationals and Irish and UK SME's. Show less

IT Helpdesk Staff

• Sep 2008 - May 2010

My responsibilities was to provide IT technical support to students, assist with wireless installation and repairs to onsite hardware. My responsibilities was to provide IT technical support to students, assist with wireless installation and repairs to onsite hardware.

Supply Chain Analyst

• Apr 2009 - Sep 2009

This role's responsibility was to provide analysis for the supply chain department in the Dublin site. To forecast potential parts for scrap, for storage or to be added existing current stock for different parts. This role's responsibility was to provide analysis for the supply chain department in the Dublin site. To forecast potential parts for scrap, for storage or to be added existing current stock for different parts.

Temporary Clerical Officer

• Jun 2007 - Aug 2007

I worked in the Maintenance department, where I had to ensure claimants' complied with the legal criteria for Social Welfare payments. This required great degree of analysis, organizational skills & assertiveness in order to enforce the Departments legislation. Having to meet with claimants on a daily basis on the public counter helped develop my communication skills, maturity and problem solving skills. I worked in the Maintenance department, where I had to ensure claimants' complied with the legal criteria for Social Welfare payments. This required great degree of analysis, organizational skills & assertiveness in order to enforce the Departments legislation. Having to meet with claimants on a daily basis on the public counter helped develop my communication skills, maturity and problem solving skills.