Experience

Bayview Seattle

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chief Operating Officer

  • May 2023 - Present

• Director of Resident Operations

  • Oct 2022 - Apr 2023



Staypineapple

• United States
• Hospitality
• 1 - 100 Employee

• Vice President Hospitality Development

  • Nov 2020 - Apr 2022

• Vice President Hotel Operations

  • Sep 2016 - Nov 2020

• Managing Director

  • Aug 2010 - Sep 2016



MMI Resources

• Consultant

  • Apr 2010 - Jun 2010

  Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality… Show more Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality professionals and staff, focusing on guest service, service culture and relationship management specific to luxury hotels and resorts. Show less Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality… Show more Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality professionals and staff, focusing on guest service, service culture and relationship management specific to luxury hotels and resorts. Show less



Tulalip Resort Casino

• GENERAL MANAGER

  • Nov 2007 - Apr 2010

  Opening General Manager of this 370-room luxury hotel. Achieved 4-diamond rating within the first year of operations. Oversee 350 hotel team members. Responsible for all facets of hotel operation, service and culture development. Implemented various operating standards for all related departments and specialties. Participated and strategized the hiring of 450 staff. Opening General Manager of this 370-room luxury hotel. Achieved 4-diamond rating within the first year of operations. Oversee 350 hotel team members. Responsible for all facets of hotel operation, service and culture development. Implemented various operating standards for all related departments and specialties. Participated and strategized the hiring of 450 staff.



Bayview Retirement Community

• DIRECTOR OF DEVELOPMENT

  • Mar 2006 - Nov 2007

  Responsible for all aspects of fundraising and awareness-building in this Continuing Care Retirement Community including giving strategies, training of all related staff and residents, communications with staff, tracking of performance with associated reporting to CEO and Board of Trustees. Responsible for all aspects of fundraising and awareness-building in this Continuing Care Retirement Community including giving strategies, training of all related staff and residents, communications with staff, tracking of performance with associated reporting to CEO and Board of Trustees.



MMI Hospitality Consulting

• CONSULTANT

  • Dec 2000 - Nov 2007

  Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality… Show more Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality professionals and staff, focusing on guest service, service culture and relationship management specific to luxury hotels and resorts. Show less Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality… Show more Independent hospitality sales, service and management coaching. Create programs to enhance sales potential in front office, reservations and guest service department. Provide services for all customer service management fields to include team building seminars, effective management training, communications training, revenue yielding, new employee orientations and related subjects. Facilitate programs for 28 organizations, and have trained over 4,000 hospitality professionals and staff, focusing on guest service, service culture and relationship management specific to luxury hotels and resorts. Show less



Seattle Community College

• INSTRUCTOR ­ HOSPITALITY MANAGEMENT

  • Sep 2003 - Mar 2006

  Developed course curriculum for Hospitality Management 200 and 201 and carry out class lectures two days per week. Create mid-terms and final exams in subjects ranging from employment law, premises liability, employee development, coaching and counseling, performance management, interviewing, and other hospitality-related subjects. Developed course curriculum for Hospitality Management 200 and 201 and carry out class lectures two days per week. Create mid-terms and final exams in subjects ranging from employment law, premises liability, employee development, coaching and counseling, performance management, interviewing, and other hospitality-related subjects.



Sorrento Hotel

• HUMAN RESOURCES DIRECTOR

  • Jul 2002 - Jul 2005

  Responsible for all facets of Human Resources in a 76-room first-class luxury hotel. Developed training initiatives to include management and complete team training workshops, consistent employee orientation and several employee forums in an effort to give all 140 employees a well- rounded and complete employment experience. Served as employee health benefits and retirement plan administrator. Member of Leadership Committee and counted on to participate in the forming… Show more Responsible for all facets of Human Resources in a 76-room first-class luxury hotel. Developed training initiatives to include management and complete team training workshops, consistent employee orientation and several employee forums in an effort to give all 140 employees a well- rounded and complete employment experience. Served as employee health benefits and retirement plan administrator. Member of Leadership Committee and counted on to participate in the forming and promoting of hotel policy and standards. Show less Responsible for all facets of Human Resources in a 76-room first-class luxury hotel. Developed training initiatives to include management and complete team training workshops, consistent employee orientation and several employee forums in an effort to give all 140 employees a well- rounded and complete employment experience. Served as employee health benefits and retirement plan administrator. Member of Leadership Committee and counted on to participate in the forming… Show more Responsible for all facets of Human Resources in a 76-room first-class luxury hotel. Developed training initiatives to include management and complete team training workshops, consistent employee orientation and several employee forums in an effort to give all 140 employees a well- rounded and complete employment experience. Served as employee health benefits and retirement plan administrator. Member of Leadership Committee and counted on to participate in the forming and promoting of hotel policy and standards. Show less



The Kimpton Group

• HOTEL MANAGER

  • Jun 1999 - Jan 2001

  Charged with overseeing all aspects of guest service and front of house operations in four- diamond hotel, responding to guest letters, processing credit card refund inquiries and various tasks assigned by corporate management. Participate in presenting monthly Profit and Loss Statement as well as being responsible for cost control in front of house operations. Manager on Duty program. Charged with overseeing all aspects of guest service and front of house operations in four- diamond hotel, responding to guest letters, processing credit card refund inquiries and various tasks assigned by corporate management. Participate in presenting monthly Profit and Loss Statement as well as being responsible for cost control in front of house operations. Manager on Duty program.



The Madison Renaissance Hotel

• ASSISTANT FRONT OFFICE MANAGER

  • Apr 1998 - Jun 1999

  Responsible for daily supervision of Guest Services and Front Office personnel, ensuring conformity to company standards in superior customer service and efficiency in a 4-diamond, 553-room hotel. Served as Manager on Duty for this Renaissance hotel during each shift. Responsible for daily supervision of Guest Services and Front Office personnel, ensuring conformity to company standards in superior customer service and efficiency in a 4-diamond, 553-room hotel. Served as Manager on Duty for this Renaissance hotel during each shift.



Ramada Sea Club Resort

• HOTEL MANAGER

  • Oct 1992 - Mar 1998

  Responsible for all aspects of Front Desk Department, Reservations and Customer Service in 100 room oceanfront hotel. Manager on Duty program. Also charged with foreign, domestic, FIT, wholesale and group sales, contracting, client relations, supervising of Front Desk and Reservations departments. Served as Manager on Duty in General Manager's absence. Responsible for all aspects of Front Desk Department, Reservations and Customer Service in 100 room oceanfront hotel. Manager on Duty program. Also charged with foreign, domestic, FIT, wholesale and group sales, contracting, client relations, supervising of Front Desk and Reservations departments. Served as Manager on Duty in General Manager's absence.