Experience

Rubrik

• United States
• Software Development
• 700 & Above Employee

• Director Customer Support

  • Apr 2021 - Present

  Bangalore Urban, Karnataka, India



Juniper Networks

• United States
• Software Development
• 700 & Above Employee

• Senior Manager - TAC Operations /Technical Support

  • Jun 2020 - Mar 2021

  Bengaluru, Karnataka, India Leading Tech Support Teams working on Virtual/Software Security Cloud Products , SD WAN, ATP, NFV , Virtual & Container based Network Firewalls, DDOS to deliver Remarkable Customer Experience and to meet organisational goals. • Decision Making in a timely and thoughtful manner. • Developing Talent in the team aligning with the business objectives. • Driving Continuous improvement, efficiencies and active participation in initiatives. • Driving operational support metrics like… Show more Leading Tech Support Teams working on Virtual/Software Security Cloud Products , SD WAN, ATP, NFV , Virtual & Container based Network Firewalls, DDOS to deliver Remarkable Customer Experience and to meet organisational goals. • Decision Making in a timely and thoughtful manner. • Developing Talent in the team aligning with the business objectives. • Driving Continuous improvement, efficiencies and active participation in initiatives. • Driving operational support metrics like CSAT, Time to resolve, Backlog management of product support teams.

• Manager - TAC Operations/Technical Support

  • Apr 2015 - May 2020

  Bengaluru, Karnataka, India

• Escalation Manager / Team Lead - Technical Support Engg Staff

  • Jul 2013 - Mar 2015

  Bengaluru, Karnataka, India

• Firewall/VPN Advanced TAC Engineer

  • Aug 2008 - Jun 2013

  Bengaluru, Karnataka, India Technical Support Engineer 3 - Advance TAC ( 2008 - 2011 ) Technical Support Engineer 4 - Advance TAC (2011 - 2013 ) Accountable for providing L3 support for Juniper Firewall products and acting as last point of escalation for customers..



R Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Software Engineer - Quality Assurance for WatchGuard Firewalls

  • May 2007 - Aug 2008

  Noida, Uttar Pradesh, India Quality Assurance for WatchGuard Firewalls Configuration, Testing and troubleshooting of Watch Guard Firewalls products.



Tech Mahindra - iPolicy Networks

• Member Technical Staff - Quality Assurance /Engineering of iPolicy Firewalls

  • May 2006 - May 2007

  Noida, Uttar Pradesh, India Quality Assurance of iPolicy Networks Intrusion Prevention Firewalls. Configuration, testing and troubleshooting of iPolicy Networks Intrusion Prevention Firewalls.



R Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Security Engineer - TAC

  • Dec 2004 - May 2006

  Noida, Uttar Pradesh, India L1/L2 Technical Support for Watch Guard Firewall products.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Specialist Technical Support - Networking

  • Oct 2003 - Dec 2004

  Gurgaon, Haryana, India Providing networking solutions in LAN/WAN, Wireless LAN and VPN technologies for SOHO Networking customers.