Experience

Sonoran Desert Institute

• United States
• Higher Education
• 1 - 100 Employee

• Student Success Coach

  • Jul 2021 - Present

  • Analyzed student academic records to assess and guide educational success. • Achieved consistent successful retention metrics for both re-entry and withdrawal. • Designed effective strategies for new student communication for entire team. • Implemented new processes to streamline efficiency and efficacy for new student outreach. • Met firm deadlines while applying results-driven methodology to new student assimilation. • Developed tutoring strategies for reading comprehension and writing skills for students. • Assisted with training of new department hires and provided coaching and mentoring to new employees. • Took initiative to learn concepts, functionalities, and processes of financial services including military tuition assistance, Veteran's benefits, and federal student aid. • Highly proficient with understanding the needs of military students, both active duty and Veterans. Show less



Self-Employed

• Remote

• Writer/Editor

  • Apr 2019 - Jul 2021

  • Various writing and editing projects for individuals and companies including website content, university research papers, cover letters, business communications, and books. • Various writing and editing projects for individuals and companies including website content, university research papers, cover letters, business communications, and books.



Make It Happen Virtual Events

• Remote

• Event Organizer and Consultant

  • Dec 2008 - Jul 2021

  • Directed brainstorming meetings and creative sessions for new project ideas. • Designed detailed plans to outline goals and operations of company event projects. • Composed written reference materials and handbooks for clients and staff. • Managed social media presence across multiple platforms including Facebook, Instagram, and Twitter. • Created social media content for continuous engagement and provided customer support through comments and direct messaging. • Monitored event traffic, sales, and social media engagement to assess seasonal trends. • Achieved event staffing objectives by recruiting and evaluating job candidates. • Managed team to recruit up to 120 artists per event for participation in sales expos. • Solely obtained 70% of event participants through networking and direct sales. • Knowledge and implementation of online and virtual best marketing practices for brand recognition and customer obtainment. • Oversaw social media engagement and marketing across Facebook, Instagram, and Twitter. • Provided excellent customer and client service via text platforms including email and direct messages at the highest standard to maintain successful client relationships. • Delegated to and supervised a small team including an event manager, social media manager, and blogging manager. • Recruited and managed a team of 25+ bloggers for event promotional purposes. • Maintained close communication with clients to mitigate service issues. • Designed contracts, collected fees and booked venues for events. • Designed and maintained spreadsheets documenting vendor, facility and guest information. • Provided one-on-one training in customer service, marketing, and sales teams for events. • Planned and executed the first official, virtual world Make-A-Wish Foundation fundraising event raising over $7000 in donations from a small, targeted population. Show less



Silence and Exposeur

• Phoenix, Arizona

• 3D Digital Artist, Animator, and Instructor

  • Aug 2007 - Jul 2021

  • Exercised self-taught polygonal modeling methods and digital sculpting to create 3-dimensional game assets. • Applied advanced knowledge of Autodesk Maya, Adobe Photoshop, Substance Painter, Blender, and Marvelous Designer to generate and design three-dimensional models, animations, and textures. All programs were learned with self-directed online resources (YouTube, Lynda, etc.) • Created lesson plans for classes to teach both individuals and groups of up to 12 students various design software. • Held remote classes and lessons through Discord on how to use design software for content creation of 3D game assets for brand new and experienced artists. • Utilized social media, including Facebook, Twitter, Instagram, and Flickr, to advertise products to a target market. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Digital Specialist

  • Oct 2014 - Jan 2015

  • Utilized instant messaging and call management software to provide the best service and foster continued loyalty with customers. • Provide Tier 1 technical support for Amazon customers using Amazon products. • Proactively participated in support and communication that would help motivate the team to meet their goals. • Consistently a top-ranked associate, frequently with the highest customer satisfaction rating on the team at 95% or higher average satisfaction and high-quality assessment scores. • Transferred to the digital specialist team from the customer service team after less than two months as a result of consistently high metrics, especially customer satisfaction. • Asked to stay on as a permanent employee over thousands of applicants without applying due to high performance scores. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate

  • Sep 2013 - Jan 2014

  • Utilized instant messaging and call management software to provide the best service and foster continued loyalty with customers. • Proactively participated in support and communication that would help motivate team to meet their goals. • Consistently a top ranked associate, frequently with the highest customer satisfaction rating on the team at 95% or higher average satisfaction and high quality assessment scores. • Utilized instant messaging and call management software to provide the best service and foster continued loyalty with customers. • Proactively participated in support and communication that would help motivate team to meet their goals. • Consistently a top ranked associate, frequently with the highest customer satisfaction rating on the team at 95% or higher average satisfaction and high quality assessment scores.



Alltel Wireless

• United States
• Telecommunications
• 700 & Above Employee

• Financial Services Mentor

  • Jan 2008 - Jan 2009

  • Management of high-volume inbound collections calls for billing and payment plan analysis. • Regularly met and exceeded collections and quality metrics while continuously contributing to improvements toward team objectives in a fast-paced, high-volume call center environment. • As a mentor, help train new hires during their classroom training time as well as during their first weeks on the floor. • Promoted in 3 months from a Financial Services Representative to mentor. • Management of high-volume inbound collections calls for billing and payment plan analysis. • Regularly met and exceeded collections and quality metrics while continuously contributing to improvements toward team objectives in a fast-paced, high-volume call center environment. • As a mentor, help train new hires during their classroom training time as well as during their first weeks on the floor. • Promoted in 3 months from a Financial Services Representative to mentor.



Collins College

• Higher Education
• 1 - 100 Employee

• Admissions Representative

  • Nov 2005 - Apr 2006

  • Contacted and scheduled appointments with prospective students to tour campus and interview for admission.• Interviewed prospective students to discuss the school and programs to determine eligibility.• Enrolled students and consistently met enrollment goals.• Guided students from the enrollment process from paperwork to start date.• Advised enrolled students and families prior to starting school through concerns about starting, obstacles they were facing, and trepidations to ensure that students started school on time.• Excelled with student advisement and guidance and succeeded with many students experiencing doubts about their education.• Exceeded enrollment expectations by 400% in first week as an admissions representative.• Consistently met and exceeded monthly sales goals, never falling short of targets.• Highest student start rate on the high school admissions team for all start dates during my employment. Show less

• Admissions Support Coordinator

  • Mar 2003 - Nov 2005

  • Responsible for processing all enrollments across 4 admissions teams and notifying admissions representatives and directors of missing paperwork, signatures, or essential documents.• First in the department tasked with organizing prospective admissions representative interviews for all admissions teams by contacting applicants and setting appointments for them with directors.• Assisted marketing with preparation of marketing materials (catalogs, flyers, etc.)• Assignment and entry of sales leads for the admissions department into the CampusVue system.• Backup support for reception during busy times.• First in the department to be promoted from admissions support to an admissions representative. Show less



Scottsdale Culinary Institute

• Higher Education
• 1 - 100 Employee

• Receptionist

  • Jul 2002 - Mar 2003

  • First point of contact for students and prospective students both in person and through a multi-line phone system. • Assisted the Marketing Director for preparation of events and campaigns including preparation of marketing materials. • Promoted from receptionist to higher position as an administrative assistant at Collins College, a sister school, in 9 months. • First point of contact for students and prospective students both in person and through a multi-line phone system. • Assisted the Marketing Director for preparation of events and campaigns including preparation of marketing materials. • Promoted from receptionist to higher position as an administrative assistant at Collins College, a sister school, in 9 months.



Metro One Telecommuncations

• Tempe, AZ

• Training Coordinator/Lead Operator

  • Jan 2001 - Jun 2002

  • As training coordinator, contacted prospective employees and scheduled interviews with the hiring manager. • Assisted with group interviews and onboarding of new hires. • Assembled training materials and assisted with training new hires both in the classroom and on the call center floor. • As a lead operator, assisted operators locating directory assistance information and handled escalated customer calls. • Exposure to high volume, fast-paced work environments while maintaining high customer satisfaction. • Received a promotion from operator to lead within 6 months of employment and lead to training coordinator in another 3 months. Assumed role as lead in between hiring times and training classes. Show less