Gustavo Luis Dávila
Delivery Manager at Concentrix Tigerspike (Now Concentrix Catalyst)- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
Working under Gustavo Davila propelled my career to new heights. He gives oportunity for everyone to shine and provide insightful feedback that can turn into action items which help you grow as a professional. During my tenure with Concentrix, he taught a lot about leadership and helped me fulfill my responsibilities even when hard decisions had to be taken. I truly believe he is a great leader and his problem-solving skills are incredible. Everyone could benefit from working with Gustavo.
LinkedIn User
Working under Gustavo Davila propelled my career to new heights. He gives oportunity for everyone to shine and provide insightful feedback that can turn into action items which help you grow as a professional. During my tenure with Concentrix, he taught a lot about leadership and helped me fulfill my responsibilities even when hard decisions had to be taken. I truly believe he is a great leader and his problem-solving skills are incredible. Everyone could benefit from working with Gustavo.
LinkedIn User
Working under Gustavo Davila propelled my career to new heights. He gives oportunity for everyone to shine and provide insightful feedback that can turn into action items which help you grow as a professional. During my tenure with Concentrix, he taught a lot about leadership and helped me fulfill my responsibilities even when hard decisions had to be taken. I truly believe he is a great leader and his problem-solving skills are incredible. Everyone could benefit from working with Gustavo.
LinkedIn User
Working under Gustavo Davila propelled my career to new heights. He gives oportunity for everyone to shine and provide insightful feedback that can turn into action items which help you grow as a professional. During my tenure with Concentrix, he taught a lot about leadership and helped me fulfill my responsibilities even when hard decisions had to be taken. I truly believe he is a great leader and his problem-solving skills are incredible. Everyone could benefit from working with Gustavo.
Credentials
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Liderazgo para Equipos Agiles
EducacionITSep, 2021- Nov, 2024 -
Scrum Avanzado
EducacionITJun, 2021- Nov, 2024 -
IBM Agile Explorer
IBMSep, 2017- Nov, 2024 -
Big Data Foundations - Level 1
IBMFeb, 2017- Nov, 2024 -
Data Science Foundations - Level 1
IBMJan, 2017- Nov, 2024 -
Certified ScrumMaster® (CSM®)
Scrum AllianceNov, 2018- Nov, 2024
Experience
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Concentrix Tigerspike
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Delivery Manager
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Jan 2022 - Present
Delivery Manager for clients based in the U.S.. Part of my responsibilities include, but are not limited to: - Creating new software development teams under Agile methodologies, understanding customer needs and requirements. - Working under Agile methodologies with teams of developers for product development. - Actively looking for client improvements, both in board & ticket management, metric gathering and analysis, seeking to improve how Agile methodologies are put in place. When possible, applying my knowledge & past experience as Scrum Master, assisting daily ceremonies, plannings, retros, etc. Sharing knowledge and experience in order to achieve being more agile, better alligned to the Scrum framework. - Maintaining current teams by selecting team members based on project requirements and good soft skills, focusing on success and achieving a shared understanding of customer expectations and acceptance criteria. - Actively searching for Concentrix growth opportunities. - Maintaining assignments and releases of project members. - Management of leave requests and team vacations, planning accordingly to avoid and mitigate impact. - Team management seeking to guarantee customer satisfaction. - Management of extra compensation / bonuses for team members. - Prepare and assist in project audits. - Actively supporting the happiness of the team through the construction of an environment of trust, openness and confident experimentation. - In charge of aprox 50 people. - Advanced English skills, both oral and written.
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PK
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United States
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Information Technology & Services
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700 & Above Employee
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Delivery Manager
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Nov 2020 - Jan 2022
Delivery Manager for clients based in the U.S.. Part of my responsibilities include, but are not limited to: - Creating new software development teams under Agile methodologies, understanding customer needs and requirements. - Working under Agile methodologies with teams of developers for product development. - Actively looking for client improvements, both in board & ticket management, metric gathering and analysis, seeking to improve how Agile methodologies are put in place. When possible, applying my knowledge & past experience as Scrum Master, assisting daily ceremonies, plannings, retros, etc. Sharing knowledge and experience in order to achieve being more agile, better alligned to the Scrum framework. - Maintaining current teams by selecting team members based on project requirements and good soft skills, focusing on success and achieving a shared understanding of customer expectations and acceptance criteria. - Actively searching for PK growth opportunities. - Maintaining assignments and releases of project members. - Management of leave requests and team vacations, planning accordingly to avoid and mitigate impact. - Team management seeking to guarantee customer satisfaction. - Management of extra compensation / bonuses for team members. - Preparation and assistance in project audits. - Actively supporting the happiness of the team through the construction of an environment of trust, openness and confident experimentation. - In charge of around 38 people. - Advanced English skills, both oral and written.
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Globant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Project Manager
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Nov 2017 - Nov 2020
Working as an Agile/Scrum Project Manager for Kantar & Wunderman Thompson I perform several tasks, which include the following: - Set up a team of a variety of digital programmers by raising requests as needed, selecting team members based on project requirements, engagement constraints, setting them up for success, achieved by building a shared understanding of the client expectations and engagement conditions. - Actively looking for opportunities of growth for Globant's position within the clients business engagement. Following them up to actually turn them into new business opportunities. - Keeping financial forecasts updated on a daily basis. - Manage Revenue Monitors effectively to comply with revenue and margin targets. - Process billing accurately on a monthly basis or as applicable for the engagement. - Maintenance of project members assignments and releases. - Manage team leaves and vacations requests, helping the team to assess the delivery and financial implications and plan accordingly to avoid & mitigate impacts. - Manage and assure customer satisfaction. - Manage extra compensation/bonuses for the team members. - Manage travel arrangements for team members. - Keep a close record of contracts to make sure they are up to date and fully executed at any point in time within the engagement timeframe. - Prepare and attend project audits, hold discussions and getting to agreements with a constructive and value-drive mindset. - Make effective and timely use of escalations to the account team and/or client when needed. - Actively support team happiness through building an environment of trust, openness and safe experimentation. - Working under Agile and Scrum methodologies for product development, sprint planning, maintenance of updated project schedules, participating in daily meetings, plannings & retrospectives. ~40 People in charge.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager
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Jun 2017 - Nov 2017
Currently joining the Caterpillar account as a Project Manager, leaving the Disaster Recovery team, so for the last 3 weeks I have been under knowledge transfer process. As PM for this account I will be in charge of 3 internal Caterpillar projects which require my former background as a Mainframe administrator.I have also been exploiting my knowledge as an Agile practitioner applying it to this new account.
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Resiliency Project Manager
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Jul 2016 - Jun 2017
Agile Resiliency Project Manager, performed several Disaster Recovery exercises for accounts located in Argentina and the US. My responsibilities included planning, execution and closure of each project being the main point of contact for the technical teams, the account management teams and the customer. Based on distributed technical teams located around the world, included but not limited to US, Brazil, India and UK. As Agile practitioner I have been working under its methodology for some time, visualizing workflows in order to comprehend how it works and be able, if necessary, to make proactive changes, define work policies and analyzing process, risks & issues in order to be able to apply those changes in a continuous, gradual and evolutionary manner.
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Team Coordinator
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May 2008 - Jun 2016
Worked with a team of 25 administrators for Mainframe, AS400 and Stratus. We provided 24/7 front end support for American Express all around the world. Organized the team in matters of escalations, projects, account changes and improvements, working with customers from AMEX and IBM to solve problems related to those three banking platforms. My responsibilities included team organization, vacations approval, awards, out of office management, perform one to one monthly interviews with employees. Also worked on internal and external audits, weekly and monthly metrics review, which included developing Pareto charts and individual performance tracking.Worked from 2008 to 2012 as a Mainframe administrator for American Express, managing RACF ids, creating and modifying Datasets, participating in high severity changes and working head to head with teams from all around the world. Provided support for AMEX account in the US, Europe, Latin América and Asia.Worked as a Project Manager for the creation of a Global Database for the Mainframe team.TSO (Time Sharing Option)IMS (Information Management System)CICS (Customer Information Control System). CICS v4.1 Fundamentals.
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Desarrollador
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Jun 2006 - Mar 2008
Design, development and construction for Point of Publish marketing products. Investigating and surveying customer objectives in order to create and building what is more appropriate for the point of publish. Design, development and construction for Point of Publish marketing products. Investigating and surveying customer objectives in order to create and building what is more appropriate for the point of publish.
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Education
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2005 - 2011
El Salvador University
Industrial Engineering -
1997 - 2002
Instituto Lasalle Florida
Bachiller en Economía y Gestión de las Organizaciones -
Colegio San Gabriel
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