Experience

NRT Technology Corp.

• Canada
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Director of Support Operations

  • Aug 2021 - Present

  Toronto, Ontario, Canada

• Technical Specialist

  • Dec 2014 - Aug 2021

  Las Vegas, Nevada Area NRT is the recognized industry leader in self-serve redemption and jackpot solutions, and has placed over 4,500 devices in over 300 casino locations throughout Canada, United States, the Caribbean, Europe and Asia gaming markets. Key attributes of these solutions include faster transaction processing, lower handling costs, optimum reliability, and strategic positioning for new applications. The client’s operating environment, communications with key industry interfaces, and… Show more NRT is the recognized industry leader in self-serve redemption and jackpot solutions, and has placed over 4,500 devices in over 300 casino locations throughout Canada, United States, the Caribbean, Europe and Asia gaming markets. Key attributes of these solutions include faster transaction processing, lower handling costs, optimum reliability, and strategic positioning for new applications. The client’s operating environment, communications with key industry interfaces, and satisfying regulatory requirements are important considerations for successful implementation of these solutions. NRT Innovation has allowed substantial growth through its “Quick” line of products meeting the evolving demands of the gaming market globally. Website: http://www.nrttech.com/ Responsibilities: -Maintain fast and complete understanding of the client’s requirements -Review, analyze, and evaluate information technology systems operations -Familiarized with NRT's current standard networking concepts, practices, and online transational processing (OLTP) procedures -Provide support to end users on a variety of issues -Comfortable with dealing with all levels of management -Identify, research, and resolve technical problems -Respond to telephone calls, email for technical support from other IT experts -Rely on experience and judgement to plan and accomplish goals -Install/implement/configure upgrades and complete solutions onsite -Conduct on-site technical and sales training for employees, partners, customers, and end-users worldwide -Participate in the development, editing, evaluation, and validation of technical and sales training course materials -Actively represent the NRT's image and brand – professional relations with customers of NRT in all situations, at all times -Extensive travel requirements successfully met – estimated on average 75 percent travel throughout the year. (Canada, USA, Europe, and Caribbean)



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Field Operations Supervisor

  • Jan 2013 - Dec 2014

  -Supervise 60 Network Technicians in York/GTA. -Analyze and report weekly technician progress -Work with other IT experts in the Field Operations Department and develop strategic plans and goals to increase operational efficiency and productivity -Participate in "Ride Alongs" with technicians to insure that techs are following corporate procedures in conjunction with HR and safety policies -Develop coach back for areas that require improvement and deliver to each individual… Show more -Supervise 60 Network Technicians in York/GTA. -Analyze and report weekly technician progress -Work with other IT experts in the Field Operations Department and develop strategic plans and goals to increase operational efficiency and productivity -Participate in "Ride Alongs" with technicians to insure that techs are following corporate procedures in conjunction with HR and safety policies -Develop coach back for areas that require improvement and deliver to each individual technician -Provide extensive technical support to technicians and aid in tricky installations. -Configure, troubleshoot, and maintain the Rogers Hybrid Fibre Coaxial (HFC) Network -Develop reports and documentation and report directly to the Regional Manager. Show less



7-Eleven Australia

• Australia
• Retail
• 700 & Above Employee

• Senior Sales Consultant

  • Nov 2011 - Jun 2012

  As a sales consultant, I mainly handled shelf sequencings and product placements. Generated new marketing techniques for the stores montly promotions. I also counted and recorded all merchandise. Engage in daily meetings with store managment to discuss techniques to increase sales and upsell.



Best Buy Canada

• Canada
• Retail
• 700 & Above Employee

• Sales repersentative

  • Aug 2009 - Dec 2009

  I worked at Best buy as a seasonal employee. My job was mainly concering with the sales of the Wireless department. Learn about new products and features, and sell them to the costumers. Mainly, costumers would tell me what they are looking for and it was my responsibilty to find the product that best suited their needs. Upselling was a major part of my role as a sales repersentatitve, and i was required to sell a daily quota of accessories.



Scotiabank - Global Banking and Markets

• Canada
• Banking
• 700 & Above Employee

• Call Agent

  • Oct 2008 - Feb 2009

  Made outbound calls to costumers. Offered value plans and insurance for financial services, such as credit cards.