Heather Shutta

Lead Client Service Manager at Annex Wealth Management
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Contact Information
us****@****om
(386) 825-5501
Location
Milwaukee, Wisconsin, United States, US

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Experience

    • United States
    • Investment Management
    • 100 - 200 Employee
    • Lead Client Service Manager
      • Oct 2020 - Present

    • Client Service Manager
      • Mar 2019 - Sep 2020

      -Served as one of the primary points of contact for client service related requests-Managed account inquiry; financial planning and maintenance requests; prepared and scheduled client reviews; maintained client records; and managed outgoing client communications-Coordinated the administrative processes for our tax department during the '17,'18,'19 tax seasons

    • Client Service Associate
      • Dec 2017 - Feb 2019

      -Prepared portfolio analysis reports for all prospective clients using Riskalyze, Morningstar, and eMoney-Assisted Client Service Managers with daily inquiries including account paperwork, scheduling, and client communications

    • United States
    • Retail
    • 700 & Above Employee
    • District Manager Intern
      • May 2017 - Jul 2017

      -Researched, compiled data, and presented plan to increase sales through superior service and conditions -Coordinated hiring events and screened potential candidates in the job application process -Worked with district and store managers to understand overall store operations -Researched, compiled data, and presented plan to increase sales through superior service and conditions -Coordinated hiring events and screened potential candidates in the job application process -Worked with district and store managers to understand overall store operations

    • Networking Director
      • May 2016 - May 2017

      -Arranged guest speakers for the student chapter meetings and served as a point of contact for all communications -Coordinated visits and tours with area businesses -Maintained positive relations with area business people through a networking role -Arranged guest speakers for the student chapter meetings and served as a point of contact for all communications -Coordinated visits and tours with area businesses -Maintained positive relations with area business people through a networking role

    • United States
    • Financial Services
    • 700 & Above Employee
    • Residential Lending Intern
      • May 2016 - Aug 2016

      -Researched social media marketing for loan officers to create and distribute an instructional deck -Developed and conducted process for builder information searches -Participated in specialized development sessions and volunteer opportunities -Researched social media marketing for loan officers to create and distribute an instructional deck -Developed and conducted process for builder information searches -Participated in specialized development sessions and volunteer opportunities

    • Tutor
      • Sep 2015 - Oct 2015

      -Trained 7 students in Macroeconomics and Finite Math for Business course material -Professionally addressed and worked through conflicts -Explained, listened, and questioned effectively with client -Trained 7 students in Macroeconomics and Finite Math for Business course material -Professionally addressed and worked through conflicts -Explained, listened, and questioned effectively with client

Education

  • University of Wisconsin Oshkosh
    Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
    2014 - 2017
  • Waukesha South High School
    2010 - 2014

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